Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased Casabella Flooring in January 2022. Floor is now cracking, separating, and peeling. I have reached out to company via their website with no response. Additionally, they have no phone number to reach out for service. If this is a manufacturing problem, I need to company to work on this, not the seller of the product. My attempts to get this resolved are going unanswered.

  Business response

  12/16/2024

  You have emailed this complaint to the wrong company. We are not Casabella Flooring. We are BradshawHome.

  Customer response

  12/16/2024

  I used the link that comes up when you choose Contact Us on the website ***********************. No where does it say any other name on that link  
  

  what is the correct phone number or email for Casabella Floors? 

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went through ****** to get flooring, and carpet installed in my home. The flooring was supposed to be installed August 8th. They came that day and told us they couldnt install the carpet due to bugs and dead rodent on the rug which was a total lie, and defamation to my character. I told them cancel the order i would like a refund. I still have not heard from Total flooring or received a refund from them as of today August 19th which is 11 days without correspondense from the store. I have called ***** at the store several times. He states he will call me back which he never does. I would like my refund immediately since the work was never completed.

  Business response

  08/20/2024

  We are a third party flooring company for *******  ****** hired us to install new floors at ***********************************. Upon arriving our crew discovered the house was beyond dirty.  Please see attached pictures. Per ****** guidelines we did not do the work due to hazardous health conditions. ****** is in the middle of refunding the money to customer not us. We work for ****** and homeowner is ******'s customer. ****** will reach out to customer to explain refund process. Thank you 

  Customer response

  08/20/2024

   
  Complaint: 22166940
  
  I am rejecting this response because:

  I wrote out the check for $10,450.00 to Total flooring not ******* Total Flooring is on the hook for the money not ******* Total flooring cashed the check that I wrote to them, because that's who their salesman ***************************** told me to write it to. They can come and get their crappy flooring and hand me my refund check.
  
  Sincerely,
  
  ***********************

  Business response

  08/31/2024

  ****************** refused the rebate offered to him per contract. He has not responded to us since our last email to him. 

  Customer response

  09/04/2024

   
  Complaint: 22166940
  
  I am rejecting this response because: i sent a response to ********************* the president of Total flooring on August 25th at 10:02 p.m.who stated that they would only give me a refund of $6,650 out of the total of $10,450.00 essentially taking $3,800 stating that it was part of the ****** contract. He did this because i refused the $9000 offer that *********************** offered me due to them cancelling the project not me. I also had DCFS show up at my house a few weeks later. Nothing came of it, because i already had another company replace the carpet. 

  I responded to ********************* August 25th at 10:02 p.m. with intention to sue RSTS the parent compant of Total Flooring. I still haven't received a response. I need the owner of the stores name so i can file the lawsuit and get the people served their court summons. I can send a copy of both emails to BBB indicating so. ******'s contract was null and void once i wrote the check to Total Flooring. I need the owner of the Total Flooring's name so i can file my lawsuit. Im also filing a report with the Illinois Attorney General for fraud since it's been a month, and i haven't received my refund.

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩