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          Dental Services

          Aspen Dental

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dental Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/16/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On or about May 14th thru May ******* I purchased a lower partial denture from Aspen Dental. They told me my insurance would not cover the cost because the other was lost. They charged me$2,234.20 for a replacement also I had a tooth extracted. I later found out they submitted a claim to my insurance company, that was incomplete. After talking to my insurance company., it was discovered Aspen Dental over charged me? The claim they submitted to my ***************** was: $233.00 for extraction and $1,149 for lower denture, which equals $1,382.00. That is what I should have paid instead of $,234.20. My ***************** (Cigna) contacted Aspen Dental by telephone and informed me Aspen Dental would reach out to me. They have fell to do that yet, and I have not been able to reach them by phone. Aspen Dental owes me the difference of $852.20.

            Customer response

            08/19/2024

            Attached are copies of my insurance company cost and what I actually paid Aspen Dental.

            Business response

            08/27/2024

            Response attached!

            Customer response

            08/30/2024

             
            Complaint: 22153511

            I am rejecting this response because:
            Someone from Aspen Dental reached out to me on August 29th. They wanted me to reach out to you and say the matter is settled? They said: They will reimburse me $1040, via my credit card ************** I told them: I can't say the matter is resolved, until my credit card receives the money. They informed me they had to work on things internally to resolve that issue. I haven't heard back from them nor my Credit card company yet? So, the matter is not resolved yet.
            Sincerely,

            **********************************

            Business response

            08/30/2024

            This complaint is under review.

            Customer response

            09/09/2024

             
            Complaint: 22153511

            I am rejecting this response because:
            Yes, I am interested in you all pursuing this matter. I still haven't received a refund from Aspen Dental.
            Sincerely,

            **********************************

            Business response

            09/09/2024

            This complaint is under review.

            Customer response

            09/18/2024

             
            Complaint: ********

            I am rejecting this response because:
            Complaint #********
            These are copies I just received from my **************** Stating how much, I should have been charged by Aspen Dental on May 24, 2024 ($360.00). Aspen Dental called and stated: They will refund my credit card $1940, but I have not been notified that has been done? I have been responding to your emails, I hope you will not close this case. Until I get my refund?


            Sincerely,

            ********* *****, ***

            Business response

            09/19/2024

            The office will respond the patient.

          • Initial Complaint

            04/28/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            On 8-23-2022, I went to Aspen Dental thinking I would receive excellent service as their commercial states,but to my surprise no dentures yet at my first visit I was told I would have my partial with 7 teeth in 6 months,but every visit has been a cleaning only? I financed with a sub prime lender ******* ****** in the amount of $4,713.90 being on a fixed income $235.00 a month is a lot, the contract I signed should be binding.My last visit was ***** 18,2023 at 10:30 am, I asked hygienist ******* was she taking impressions,she stated that ********************************* want to talk with me,******** said I needed to pay an additional$1200, I called Aspen's conflict resolutions,spoke with a ***** who said she would call the ********,** ofc, and for me to give them 72 hrs and call them back, they have blocked my numbers as I told them I wouuld be reporting them,they were paid by ******* ******.Mother's day is soon and these temp teeth come out each time I eat or talk. I want my dentures or my payments to ******* credit stopped! I've worn a partial for over fifty years, so this is a sham to me.Calls: conflict resolution ***** 19,2023, Aspen dental Homewood ofc ***** 18,19,24,26and 27, my phone is blocked Please help with a resolution to this nightmare Thank you,*************************** **********(l) ********** (c)****************

            Business response

            05/17/2023

            Response attached. 

            Customer response

            05/24/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *************************** awaiting company to contact me as of May 24,2023

            Customer response

            05/25/2023

             
            Complaint: 19995437

            I am rejecting this response because:
            19995437, reason being company never contacted me.


            Sincerely,

            ***************************

            Business response

            05/31/2023

            This case is still being working.  Please allow more time.  Thank you!

            Customer response

            06/02/2023

             
            Complaint: 19995437

            I am rejecting this response, reason being Aspen Dental has never contacted me.



            Sincerely,

            ***************************

            Business response

            06/14/2023

            Please allow more time for a response.

            Customer response

            06/16/2023

             
            Complaint: 19995437

            I am rejecting this response reason being Aspen Dental, ********, ** never contacted me.

            Sincerely,

            ***************************

             

          • Initial Complaint

            04/22/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Went to Aspen Dental to pick up a partial denture made for me the business person spoke to me and explained to me I owed Aspen Dental $2020.30 for the partial denture which was much more than I expected to pay as I have **/BS PPO dental insurance and they usually pick up a decent amount of the bill and I would pay the remaining balance, the business person told me both claims submitted to **/BS were denied so I had to pay the full amount before I could get my partial denture, I was able to pay the amount left the office and called **/BS to see why the claims were denied, I was informed by the person I spoke to no claims had been submitted for the partial, also I had a crown made and **/BS only paid a portion of that claim because Aspen dental did not put a tooth number on the claim so I had to pay the balance of that, not to submit a claim and tell me the claim was denied is fraud their business practices are terrible this took place April 21, 2023 in their ****************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          17727 Halsted St

          Homewood, IL 60430-2009

          Visit Website
          (708) 816-9037

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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