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Complaint Details
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Initial Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fence installed. Posts coming out of ground. Sent complaints for years to company. They blocked my messenger and removed all my reviewsCustomer response
06/17/2024
$7148. Was total. 6-8-11. About 6 years later. Posts start coming up. I tried messaging several times and calling. No one would reply. They then blocked my review on there site and blocked me totally on ********* All I want is it repaired. I also have a ******** that is coming off
Business response
06/17/2024
Searching the address in question this fence was installed in 2011. There is a 3 year warranty on the fence. The name on this complaint is not the same as that on the original order. I will send out a service request to the email provided and provide a quote once the information is received.Initial Complaint
10/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new fence form *******'s Back Yard in June 2023. I authorized payment on June 7th. They came out to finish towards the end of June. When they were almost done I called and got ********************* and complained about scratched/damages fence panels and improper screws used. I also complained about gate lock not being the one advertised and I wasn't given an option for gate latch. July 10th I authorized and filled out a service form for them to come out and finish but also take care of the items mentioned. My wife got a call from supposedly the owner (I don't have a name) to talk about the fence. She let him know the issues. They eventually came out to finish but did not address all my issues. They installed the right screws and fixed the off centered fence. There was still scratched and gouged panels. They didn't address gate lock. And there were new issues. Driveway gate posts were black and not advertised as black. More scratched panels and driveway gate latch post was crushed. Driveway gate screws were already rusted after three days. July 23rd I sent a long email back describing issues and also stated there is language barrier with the crew and I felt that If I spoke with a project manager that understood my complaints they can alleviate them. I never talked to any manager but they came out July 29th to finish. They covered posts with sleeves to color match. They painted over rusted screws. And they did not fix or replace any scratched/gouged panels or the crushed gate post. Reached out July 31st to ***** again. Received a phone call. Emailed again with issues and requested to talk to a manager again. I had a flood in my other home to take care of in the meantime but never heard back. Was going to file BBB complaint but it says to call ********************* first. Called and asked for him and left a message. ***** intercepted message and called me back. She said she would have him call me. Haven't heard since and it is 10/22/23.Business response
11/08/2023
We are currently working with the customer to resolve.Initial Complaint
10/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dispute: Americas Backyard has cost us so much money with the damages they knowingly did. They stand to not be responsible for underground fixtures like sprinklers or gas/cable lines as stated in small print. With that being said, our property and our neighbors property was significantly damaged. Once we were not happy with their services, staff ignored our calls. It seems they do not answer the phone so they can choose who and who not to call back. Our cable line was cut and repaired wrong. Both our sprinkler lines in the back and our neighbors sprinkler lines on the side were destroyed. We had no idea until the yard was flooding. Our neighbors are elderly and their grass died without a working sprinkler in the heat of summer. We had to pay for our sprinkler damage, their sprinkler damage, and their landscaping repair. The sprinkler company reported it is very unlikely the installers did not know they were hitting feet of sprinkler as they made their way down the yard. They could have stopped and moved over, but they chose to keep going. We asked for a $1,200 credit, to cover ONLY our neighbor's repairs, but it was declined by ****************** and ***** Fargo who we filed 2 claims with. Also, Americas Backyard charged our credit OVER THE LIMIT we were approved for. They told us after doing it saying, It went through. We also reported this error to ***** Fargo. There are bent/misshaped rods weve reported to ******************. We now need to call the fence manufacturer to help us change them. After filing a dispute, seeking MINIMAL compensation for the neighbors damages (not including our own property), we were denied. Our only option is to eat the costs and report our experience to BBB. Americas Backyard does not represent American Values or Standards.- Date of transaction: 6/13/2022 - Amount paid to business: Total is $9,300 - $500 (deposit) = $8,800 charged to ***** Fargo account - Business resolved it: No - Account Transaction #: *****************Business response
10/12/2022
Customer was notified prior to installation that sprinkler systems are not marked and we do not accept responsibility for them. It is on his contract. I did give his information to someone who could fix it for him but he did not cooperate with them. We are not responsible for sprinklers.Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had ****************** install a fence, during installation the workers hit several underground sprinkler lines. We attempted to contact them several times. ***** in the office was extremely rude stating they're not responsible for damage that occurs during installation. We tried to get them to fix the damage and they refuse.Business response
05/20/2022
Nothing has been refused. This is still pending action. I am waiting for management to review to see what can be done. It does state on our contract that we are not responsible for sprinkler lines. I will respond once I know what I can do.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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