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Complaint Details
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Initial Complaint
04/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The transaction took place on Nov. 15,2021 in the amount of $12,000.The company left the old boiler in the basement by the doorway. The people moved the new boiler in at night and damaged the outer gangway wall to the building.The worker Tre orTray argued about the damages and said he would be coming to pick up the old boiler after he receive training on a machine that they were waiting to be trained on but never got back with **** called several times and he continued to argue with me about the wall damages and never came back out. I spoke to the manager ****** about the issue that she assigned Tre orTray to do(pick up the boiler) never receive any action.
Business response
04/18/2022
We will remove the existing unit in May, when the weather is better.
as far as the wall, we had already come to an understanding on that matter.
as you were provided additional free work.
Customer response
04/21/2022
Complaint: 17057779
I am rejecting this response because:Im unable to reach them they dont answer phone and i dont know what date in may theyll do work as well as we did not reach any agreement about wall and i dont know what free services they gave .so if they can call me and tell me when theyll pick up boiler and the BBB can make sure they do it,that will be fine Thankyou.
Sincerely,
*******************************Business response
05/03/2022
We stated we will pick up the boiler.
Thank you
Customer response
05/11/2022
Complaint: 17057779
I am rejecting this response because:
Sincerely,
*******************************Business response
05/12/2022
We will schedule with you next week for a date and timeCustomer response
06/13/2022
Complaint: 17057779
I am rejecting this response because:boiler has not been picked up by COMfort HEating and Cooling nor have they tried to reach out to me complaint number is 17057779
Sincerely,
*******************************Business response
06/29/2022
We're sending a metal scrapper there to complete the removal
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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