Reviews

PLEASE PLEASE do not use this company! I wish I never called them, let them in the house. ***** showed up on time and was very nice, he asked the reason for the remodel. I informed him I have 2 people with disabilities in the home, one suffers from Dementia the other a **************, I wanted to make the bathroom safe, replace tub with a stand-up shower. Once he learned the situation the scare tactics started. You have black mold all over the walls, its very dangerous. I used to work on construction, spot on the floor indicates the tub is sinking, went into basement, confirmed tub sinking, cant believe it hasn't already come through the floor! Nothing he told us, showed us, was done except tub removal, floor replaced. Sample wall shown, custom made at factory, product not as sample and they consider custom made cutting the pieces in the street at your home. All new plumbing, received partial, old walls torn down, replaced with green board not provided. One hour appointment turned into almost 3 hours, all the while reminding me of the severe situation in the bathroom, which kept me under constant anxiety, distress, scared. I ended up signing a contract for $24,000, under deception of black mold & expensive to remove, and 90% of the product/work the salesman said would be provided but were not, total deceit. Everything with this company is geared to their advantage. ***** said nothing about the contract giving the company the discretion of the product/work to be done, can override what he writes, company can cut corners if they choose, unfortunately not until after you've already signed. They give you 3 days to cancel the contract, which is not enough time to even find a lawyer, have them go through it and advise you. You can only call them, hard to get them to call you back, no email or text messaging, so no paper trail. I put $6,000 down offered another $4,000 to resolve issue, flatly told no. Stay away from this company!! 

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Scam. We had the *** come to our home. He spent about two hours explaining their process. When it came to the price reveal the *** wrote something on his notepad very small so we could not read. He then asked what we thought it would cost. This was for a basic shower only. Nothing fancy. He then told us it would cost $24,000. He then proceeded to give us discounts and it went to $18,000. He then asked us what we thought it would cost and dropped it to $13,000..IF we signed that day only. We told him we wanted to think about it and asked for a copy of the estimate. He said he didn't have one but would type it up when he got back to the office. We never did get a written estimate even though we called the office and asked multiple times.    

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The most disrespectful, rudest sales rep **** ever met! We had a 6pm appointment, he arrived at 4:30pm, no communication beforehand to check if it would be ok. No problem, as both my husband and I were home. We are only having our shower updated (36x36), I repeat, just the shower. After measuring and showing us some pics, he quoted $24K. - to update a small 36x36 shower! We said, no thanks, no need to continue with the appointment. He started getting defensive, and trying to justify the price. He then said, "$12k , that's 50% off" . We again, said no thank you. He grabbed his stuff, muttering and trying to justify the price. As he walked out the door, he said "Next time don't waste people's time if you can't afford it". I chose not to reply. Trust, I'm only leaving a one star rating because I can't submit my review without a rating.

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Fraudulent company! Been sitting on my $2100 since Nov 27th. It's the 17th of Dec 2024 now and still waiting while they give more lies the more I call and inquire. Rude woman who answers the phones (******, in the IL office.. wouldn't connect me to upper management very rudely. There's probably bad management if this ****** woman acts like she owns the business and rudely would transfer you to ppl who won't help .. they were fast to take my money, but dragging their feet and every time I call it's a new lie! How can such cons have a business like that and do this to ppl, this should be illegal with legal consequences!! A very bad company to deal with. Sub zero stars and reporting it!

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We were visited by a Bath Planet of Ft. ***** , ******* . The ***** name was ***** ******* . He explained the pricing of the project . However upon receiving the PURCHASE AGREEMENT PAGE IT did not correspond with the actual contract . He ***** ******* had us believing the the Contract was with ********************* . The agreement was for a deposit of $ ******* and payments of $ ****** per month for a total of 60 months with NO interest. We were totally surprised to learn a company by the name of ******************************* was now financing our bathroom remodeling project for ONLY 24 MONTHS NO INTEREST . I called them to explain that our understanding was for the 60 months no interest . I called Bath planet and ***** ******* , Bath planet responded to my call , but the rep. ******* would not return our calls . They did a completely poor job of installing our new bathtub and shower and had to return to our home to complete fixing the mess they caused. Upon using the shower and bathtub we learned they never contacted the tub with the drain and water was running into the crawl space below. The glass doors were not installed correctly. I have currently filed a complaint with *****The installers were completely incompetent which means Not having the necessary skills for doing something successfully. 

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************  

If I could put 0 stars I would. I do not recommend this company. For 12K I got a quick and lazy install. Had to have someone come back to fix caulking which was hanging and missing caulking on areas altogether! I also requested no holes be made into the sides as we were installing a sliding glass door ourselves, but they ignored this request and now I have holes in both sides. I have now called them again because I have a leak coming from the shower into the basement! Haven't heard back from them yet on ********** work for such an expensive investment.

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************  

I do not now what kind of caulking they use but it is speckled with mold I can't get rid of. Had them here once but it didn't help the situation. They said if they come here again they going to charge us.   

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These People Are WORSE Then a Debt Collector. They call 5 to 6 times a day with different BATH PLANET NUMBERS..I have blocked over diff 23 numbers in 5 days...I've written a few times to tell them to stop calling but they Won't Stop. 

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Please don't use Bath Planet. For starters, they sent the installer out with the wrong size tub. We were without use of Our bathroom for two weeks because of this error. Now that the bathroom is remodeled there is mold and mildew growing in the caulking that they used and the tub squeaks. I have been trying to contact this company and I can never get someone on the phone. We paid over 10 K for this remodel, which we feel was overpriced, I have contacted everyone that I had a number for and none of those people work for that company anymore. they offer a lifetime warranty that can't be used until you're able to talk to someone. Don't believe the lies.   

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************  

Not very good, poor work and very poor service, especially when dealing with service manager. They came back out to make some repairs and to recaulk some areas. Still not the best work and I received an email after the installer left thanking me for a review I didn't do. Definitely not worth the mon...  

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************