Reviews

Some of the worst customer service that I've ever experienced from the Service Manager to Service Advisors to technicians. They had my 2022 Tahoe RST from 7/26 to 9/5 for (3) issues related to rattling in the panels and a loose, middle row chair. Never provided a loaner. Never provided an update or feedback to their progress. Never solved any of the problems. I highly recommend anyone who reads this to try their luck at another dealer. Never again.

I will never ever take another one of my cars here again.The worst customer service experience I have ever had.I have 3 *****s newer models except for one,and I thought by spending over **** and bringing my ***** cars to a ***** expert would give me that peace of mind that I am in good hands,but No !! Instead I got people that seemed highly annoyed with me asking questions about what could be wrong with my car.Aside from the generic answer that their computer gave they were not willing to investigate further and basically told me to get a new car.Instead of being mechanics and investigate further than what the computer was saying in which they charged me for,they would say,"hey we don't know what the problem is get a new car and good luck,"Wow!! And the more I asked reasonable questions trying to find out what was wrong the more physically annoyed they got Mechanics and customer service agents!! Took that same car to another mechanic and they investigated properly and it ended up being something that is totally fixable!

Libertyville Chevrolet engages in deceitful and dishonest sales tactics including falsely stating prices in advertisements, falsely claiming to beat any competitive offer, and claiming to offer free incentives that are not free. These tactics fly in the face of the doctrine of good faith and fair dealing and instill a sense of distrust. We contacted Libertyville Chevrolet about a vehicle we saw on their website *********************: ***************** We had previously found and put a deposit down on a nearly identical but slightly better equipped vehicle at another reputable and reliable dealer. Their MSRP and their actual selling price was $37,790 with an out the door price of $40,661 including sales tax. The only issue - there was a 2-to-3-week delivery timeframe.After more than 10 phone and email exchanges we decided to go with the vehicle at Libertyville Chevrolet because their vehicle was on the lot already. When finalizing the pricing we were informed there would be a Market Adjustment which was nearly $6,000 over THEIR advertised price. Despite their empty rhetoric, Libertyville Chevrolet refused to honor the competitive price even though we offered to show them the *** No. and dealer invoice from their competitor. We purchased the vehicle from the reputable dealer WITH NO ************ Adjustment and a confirmed delivery date of March 8. GMs MSRP includes healthy profit margins for their dealers. The so-called market adjustment is just a way for Libertyville Chevrolet and other unscrupulous dealers to fleece their customers. Their advertised pricing is just a ploy to get victims in the door.Save your self a headache and a ton of money by going elsewhere!