Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We put $500 down and the bank rejected our finance agreement. I would like our $500 down payment returned.

  Business response

  01/31/2025

  January 31, 2025
  
  
  RE:          ****** ************/ BBB Case 22873972
                 Our Case  05283674
  

  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRV Sales has contacted ******** Sell and ****** ************ regarding their concerns. CWRV Sales has come to an amicable resolution with the customers. We consider this matter responded to and will work with the customer on any future concerns.

  
                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ************.

   

  
                 Respectfully,  
  
                 CWRV Sales 

• Initial Complaint

  01/10/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Camping world has had our trailer for one year warranty work for 4 full months, where 2 separate times we have been told we would be able to pick up our trailer and haven't, as well as them damaging our trailer while it was in their possession. We dropped our trailer off for cosmetic 1 year maintenance through our warranty September 3rd 2024. We have paid over $2500 in the monthly payments for our trailer, the warranties, the insurance and we have lost money on 2 trips we were told we would have our trailer back for. They have lied about multiple things they have done for the trailer, and scammed us and others. The location is ran with horrible management you are unable to speak to the same employee more than once, and management refuses to help you. We have been escalated to the Regional manager and even the corporate office (who has been extremely unhelpful). They hit our trailer while it was in the their possession and then tried to lie about specifics of the situation, and we were told for the second time we could come pick up last week and then called say of to let us know we can't and it is not ready. They also are demanding $700 from us for services we shouldn't be charged for. We are out thousands of dollars and can not even gain the trailer back in our own hands. 

  Business response

  01/15/2025

  Good Morning,
  
  Attached, please find a response to the above mentioned-customer complaint ********
  Consumer ********* ********
  
  Sincerely,
  
  CWRV Sales
  
  

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have bought our camper about 3 months ago and have been waiting to receive the registration and license plates we were suppose to get 1 maybe 2 weeks after our purchase. We still have no received them. They are blaming the dmv or that they dont have someone currently there working for the license. We are not able to legally drive around our camper due to the temp tag they gave us has expired. We have called to ask and talk about it multiple times but no one will speak with us or tells us itll be there soon and that is the end of it. I should t have to pay them registration tags and title fees if I dont receive any of the items I had to pay for and get the run around.

  Business response

  01/16/2025

  January 16, 2025
  
  
  RE:         ******* ******/ BBB Case 22791131
                Our Case  05263510
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRV Sales has spoken to ******* ******. We can confirm that we have overnighted the license plate to her residence. To that end we consider this matter closed.

  
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.

  
  
                  Respectfully,  
  
                 CWRV Sales 

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We purchased a $25,000 ** from Camping World in ************************, December 2018 & 1.5 years later we had a dry rotted tire that caused over $10,000 damage to our ** going down the interstate. After 6 months to repair it at their facility, this is how it was returned back to us. The main inlet water hose was never installed back to the the *** It was completely missing. No hose to the water tanks. We had water going everywhere!!! All down the side of the ** and water sprayed all inside the *** All on the fuse panel, cabinet, walls, floor and underpinning. This is not acceptable!I have a question regarding my insurance check (September 2020)(State Farm) made out to Camping World Collision Center for repairs to over $10,000 damage on my *** Camping World told my insurance agent to make the check out to Camping World Collision Center. During discovery we have in writing from Camping World that states Camping World Collision Center Does Not Exist. ?? It is Not an entity! The judge even said this in court. This got even more interesting after we found out the back of the check was signed by Camping World RV Sales. This is fraud! They are just trying to make their shareholders happy by making their sales look better than they actually are. Did anyone else have repairs to your ** by Camping World? If so please check with your insurance what the name was on the insurance check. If it was payable to Camping World Collision Center - then that is ************ APPROPRIATION OF FUNDS Camping World Collision Center is not an Entity and does Not Exist. I know Camping World asked my State Farm Insurance to make it payable to ****. I have in writing from their own people stating CWCC is not an entity. I have in writing from our interrogatory questions to their attorneys that ** does not do business with ****. This is probably happening to other insurance companies and they need to know this. We have notified and filed afidvits with proof to *** and ***.

  Business response

  01/16/2025

  Good Morning,
  
  Attached, please find a response to the above mentioned-customer complaint ********
  Consumer ***** *******
  
  
  Sincerely,
  
  CWRV Sales
  

  Customer response

  01/16/2025

   
  Complaint: 22781157
  
  I am rejecting this response because:
  We never got our Rv repaired after the water damage from their technician not installing back the main water line hose. We never accepted or approved when they delivered our RV back. We still have damages on our RV from all the water going inside our RV. This is not acceptable. We are asking for the damages to be repaired or a compensation for the damages. The damages has caused mold and mildew and has caused longtime damage to our floor. Camping world caused this and never repaired the damages. This is unacceptable and should be stopped. I would like to warn everyone not to do business with camping world. This complaint should be saved and shared on the BBB so everyone knows how horrible their business is and do not have adequate technicians do repairs on RVs. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a travel trailer at the end on last summer from a rv show in **********, the following weekend we where told to go to ******** ny to pick it up, we went and finished signing paperwork, we decided to stay in the location for the night being it was our first night with the camper. I realized that the stabilizer jacks where not the ones that where in the pictures brochures and website. They where older style jacks. I had a conversation with the salesman specifically about the jacks because a friend of mine had the old style on his and he said they where no good..salesman remembered the conversation and forwarded the information to his management. We where told to take it home and they would send a tech to replace them at our location. A few weeks later they said the parts were shipped to ******** where I requested being that it was alot closer than ********. A week later I brought the camper to ********. A few days later they called me back and informed me they only received 1 out of 4 stabilizers. When I dropped it off i told them the floor squeaks, kitchen window doesn't latch and back door needs slamming to close. Finally almost3 months later we went to pick it up and the window still doesn't latch. They said they need to order a new one and they'll reschedule an appointment to put it in and we can wait while it gets fixed. We where told the same story 3 months prior from the people in ********. We canceled all the extended warranty they sold us seeing the lack of competent employees, we have yet to receive a full refund of the warranty costs, they sent us a partial refund of about 1500 when we spent close to 9k on add-ons. They seem to drag their feet in hopes of just letting go to not deal with the agrivation. A expedited refund would be nice and finally getting a brand new camper in working order would be nice so we can hopefully cut all ties with this terrible company

  Business response

  01/21/2025

  January 21, 2025
  
  
  RE:       ******* **** & ****** ********/ BBB Case 22776513
              Our Case  05263482
  

  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRV Sales confirms that we have spoken with Mr. ********* While Mr. ******** is not the owner of the Camper, we were able to confirm the part was ordered. To the ended we consider this resolved.

  
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* **** or ****** *********

  
   
                 Respectfully,  
  
                CWRV Sales 

  Customer response

  01/23/2025

   
  Complaint: 22776513
  
  I am rejecting this response because:
  Ewelina  **** still hasnt received any paperwork in regards to canceling the remaining extended warranty in the amount of around $6000. It was requested months ago and should be prorated for the original requested date
  Sincerely,
  
  ****** ********

  Business response

  01/27/2025

  January 27, 2025
  
  
  RE:       ****** ********/ BBB Case 22776513
               Our Case  05263482
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. 

  
                 CWRV Sales confirms that we have spoken to Mr. ********* Mr. ******** is not the owner of the camper. CWRV Sales is in communication with the owner. To that end we consider this matter resolved.

  
                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *********

   

   

  
                Respectfully,  
  
                CWRV Sales 

  Customer response

  01/27/2025

   
  Complaint: 
  

  My Fianc doesn't want to be bothered dealing with camping world, she was already taken advantage of and wants me to deal with their BS. She has told you to refer to me in any matter dealing with the camper numerous times.  If I didn't take any action you'd still be giving her the run around. Months later you guys finally realized you overlooked refunding our $6k nonsense warranty... Camping world should be classified as Conartist sleazy salesman who will take advantage of anyone at any time. "Work" on a camper for months and force us to pay for winterizing because inept technicians can't complete repairs even though management says repairs have been completed. Contact my fiance again and she will tell you again to refer to me for the 5th or 6th time, shouldn't be too hard for a big corporation to understand that. But camping world makes their own rules

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2024 Springdale Classic Travel Trailer on July,12, 2024. The travel trailer was taken to a permanent park in August. When we started to pull the trailer out of my yard the electric **** broke and I had to go get another one. **** told me it was under warranty and I would get the purchase price back for the one I had to purchase. It was not the same brand as the one on the trailer but it would work. I have contacted the home office in ******* 3 or 4 times. I have sent everyone the information they ask for about the two ****s. I went back again to Camping World in ******** . The took all the information and copied the receipt for the **** I purchased in August **** were sending to the home office in ******* and told me that if I didnt hear from the office in ******* to go back to ******** . Do to the holidays I have not been back to ******** but I have not received any information from anyone. Paid $249.50 for the replacement ****. All I ask is that I get my money back. After finally getting the trailer to the permanent location I walked into the bedroom and everything was wet. The camper was leaking and I had to find someone else to repair the roof on the trailer, which I took care of.

  Business response

  01/14/2025

  Good Afternoon,
  
  
  Attached, please find a response to the above mentioned-customer complaint ********
  Consumer: ***** ******
  
  
  Sincerely,
  
  CWRV Sales

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had body work done at the Camping World at ******************************. The work order was *****. The issue is that at some point during the two times Camping World was doing body work on my Keystone **, they removed my contact plate (that attaches to the 5th wheel hitch) from the ** without telling me. That action caused my ** hitch to malfunction causing damage to my truck tailgate, putting my wife and me in a life threatening situation on my trip to **********. The first time the ** was in, the work could not be completed before a trip on 10/3/24. However, the ** was drivable. I picked it on 10/1 and drove 376 miles round trip to Show Low, **, returning it on 10/11/24.I then picked it up on 11/11/24 when the work was completed. The next time I touched it was for a trip to ******************** (950 miles round trip). The hitch malfunction resulting rom the removal of the contact plate took place on the return, when getting gas in *****, **. As were returning to the freeway my wife and I heard a thud and felt a jerk, like something hit the **. We looked all around the ** and everything appeared OK. So we proceeded back in the dark. The next morning found out the hitch had slid back and dug into the tailgate.I immediately went to *************** where I purchased the hitch. They saw from my pictures that the contact plate was missing and that caused the situation.I immediately went to Camping World. After their investigation they say that they have a picture showing that the contact plate was missing when I brought it in on 10/11. That tells me is was removed before picking it up on 10/1. They say that it would be impossible, that the ** could not be driven to Show Low and back without the contact plate, but it is indisputable that I was able to drive to ******************** and back to Indio with no incident. There would be no reason for me to remove it. They are the only ones who touched it. I am requesting $2,975.05 for repair of my tailgate..

  Business response

  01/16/2025

  January 16, 2025
  
  
  RE:       ******* *****/ BBB Case 22759992
              Our Case  05255301
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRV Sales has been in contact with Mr. ****** and we have reached and amicable agreement with the customer. We consider this matter closed.

  
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *****.

  
  
                 Respectfully,  
  
                CWRV Sales 

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-31-24 to present day.Promises of repairs to my unit, and claims they would work diligently to sell my unit through consignment. The nature of my dispute begins with the listing of my unit on their lot. The paperwork was signed to sell my unit for an amount which I could allegedly walk away with $30,000 to $35,000. The catch was that I could not terminate contract, advertise, or sell my unit until the 90 day period was up. During which 90 day period they claimed they would work with me and "try" to sell my unit, however they listed my trailer for an unrealistic amount of $64,750 when the suggested retail resale of my unit ranges between the amount of $38,000 and $45,000. After the 90 day period was finished, I withdrew my unit from the consignment program. At which time they dropped the price of my unit all the way down to the $40,000 range only for one week following my withdrawal from the program. When I arrived to the location to pick up my unit, I noticed that the fiberglass repairs initially needing repairs were not acceptable with a portion of the area already exhibiting a crack roughly 8" in length, with new damages that were a result of negligent operations and relocation of the unit. Damage to the hydraulic landing gear from relocating the unit without properly retracting jacks, interior damage of a broken cabinet from retracting the slide outs without fully closing cabinets as well as a damaged shower door that warped because vents were not left open during the hot months of September and October. At this point in time, they have had over 30 days to repair the "repairs" along with the new damage inflicted by their negligence, and they have had the audacity to offer a staggering $21,000 to buy my unit outright. This is beyond disrespectful and unethical. I also have timestamped photos of the adds on their website advertising the sale of my unit, along with a Cash Value Payout estimate from Camping World for $24,000 which they are trying to deny.

  Business response

  01/10/2025

  Good Morning,
  
  

   

  Attached, please find a response to the above mentioned-customer complaint ********
  
  

   

  Sincerely,

  CWRV Sales

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently have an extended warranty with *********** which also owns Camping World. I took my motorhome there for repairs needed on the bunk slide and the water pump. My motrohome has been there for over 2 months. They finally got the repairs approved through good **** warranty. I have a $500.00 deductible. They then inform me that I have to pay for the freight for the parts. I told them I am only supposed to pay for the deductible and they are responsible for the parts and labor. They refused to pay the freight. I was told that the parts department estimated the freight to be ****** dollars based on previous freight charges for the same parts. Several weeks later they finally get the parts and tell me the freight is ****** dollars. More then double what they estimated. They are refusing to provide me with proof of the freight charges and said that the BBB can ask for the paperwork but I can't. Then as they are doing the repairs they call me and say that there is a wheel on the rear of the slide that is not setting right and the warranty won't approve it to be fixed and that it will most likely effect the function of the slide eventually and they wont guarnatee the work unless I pay to fix it. They said it would be an additional 10 1/2 hours of labor. I said first of all I can't afford that out of pocket and second why would there be 10 1/2 hours of labor when they would already have the slide off for the other repair and have to put it back together with the other repair. if anything it should only be the couple hours of labor for the build up of the floor where the wheel rolls. They said thats not how that works as its a seperate repair but it really isnt and it should have been noticed by them and the inspector from the warranty company when they approved the slide racks to be repaired. I feel like they are liars, cheats and are trying to rip me off and price guage me in multiple ways and I have no choice but to pay the full bill to get my motorhome back from them

  Business response

  01/01/2025

  January 1, 2025
  
  
  RE:       ***** *********/ BBB Case 22751412
               Our Case  05252037
  

  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRV Sales has spoken with ***** ********* and have come to an amicable ************ that end we consider this matter resolved.

  
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *********.

  
  
                  Respectfully,  
  
                 CWRV Sales 
  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello! Mr. ********** Commissinor, I'm writing you to tell these's Camping World RV through out the ************* are the greatest thing that i will hope & hopefully safe my Car and feet and me falling dead in the road some day. I came across 2 ****** an 2022 Axis 24.1 and a **** 2020 Windsport 32T I'm on my 1 year and 3rd month being out here in ******** and the wilderness going into January 2025 (FTC's) report on 12/26/2024 #********* Thank You! **** C. **** Edu: ************************************ ID #******** ************************************ and ********************************************************* ID #******* Criminal Justice Science major. email: **************************

  Business response

  12/30/2024

  December 30, 2024
  
  
  RE:       **** ****/ BBB Case 22734511
               Our Case  05250834
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                 CWRVS confirms we spoke to Mr. ***** We appreciate his positive feedback and look forward to assisting in finding a suitable unit. To that end we consider this matter closed.

  
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *****

  
  
                  Respectfully,  
  
                  CWRV Sales 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩