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Complaint Details
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Initial Complaint
11/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am filing this complaint regarding Sahara Home Care Agencys failure to address urgent concerns with my grandmothers caretaker. The caretaker has repeatedly overstepped professional boundaries by ignoring family calls and following the directives of a relative living with my grandmother, rather than maintaining a neutral role. Despite numerous requests for Saharas management to intervene, the agency has left these issues unaddressed, leaving no option but to escalate.The caretakers behavior has restricted our communication with my grandmother, disregarding her clear wish to remain connected with family. Rather than adhering to Saharas standards of compassionate care, the caretaker appears to prioritize a third partys preferences, creating distress for my grandmother and violating her rights.After my sister initially raised these concerns with a supervisor, Roaa, who assured us that a manager would follow up, yet no response followed. Since then, Ive called multiple times and received repeated assurances that the manager would contact me, but no resolution has been offered. Instead, Sahara proposed impractical solutions like purchasing a cellphone for my grandmother to answer her own calls or visiting only when the caretaker is absent deflecting from the core issue.With my grandmother now bedridden and her health deteriorating, regular family contact is essential to her well-being. Saharas inaction has obstructed her access to this critical support, contradicting the agencys commitment to providing compassionate, quality care. Sahara is also aware of family dynamics affecting the situation and that the power of attorney, who has strained relations with the family, is handling this poorly and prioritizing personal biases over my grandmothers best interests. I requested Sahara to address this from a professional stance, independent of family conflicts.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I was getting Homecare service from Sahara Homecare **** Location in my manager Care is Blue course ************** health plan and they were not sending the right workers and they were protecting the workers. My case supervisor and manager of Skokie location, very unprofessional and not picking client calls or returning client messages and instead they were providing complaining against client to manage care and they were giving access part punch and punch out timing for working Our third client and not bother to check how they are managing their hours and not following protocol from State and not providing time set to that client to check out their monthly hours were added by case supervisor and HCA worker Tell you ask them because client as a employer has to sign the timesheet every months, date on father to check how the timing was added, and there were editing manually and adjust him. Monthly hours doesnt matter. Client has worked that many hours or not. They are also not checking if the client is getting service as plan of care from managed care provide To do them. They are very arrogant and abusive and threatening client to hold their services if they complain to the caseworker or call them frequently and they did that to me today they have put my services on hold Without any reason. manage care supervisor and Sahara Homecare supervisor they are getting kicked back from them to refer client to their agency and lots of client. They dont even go to client so and take your money from the client without working or providing any kind of service to clients despite knowing that they are not taking any action against the clients or HCA worker care about is making money from the state By providing multiple fraudulent activities What monthly or biweekly time sheets, Because of language barrier SCA worker is not inform or have enough knowledge so they just signed the time sheet, Otherwise, they can lose their jobs and not provide them any other clients to work with.Business response
06/24/2024
Good Evening,The services for this client were terminated by the **** Case Manager, and not by Sahara Homecare.Due to HIPPA laws, I am not able to provide you further details regarding this client, but I can provide you with the contact information for the Case Manager, and you're welcome to ask them any further questions.Please let me know how you would like to proceed.Thank You--Thank You**************************Program Director*******************Lombard, IL 60148Tel: ************** Ex 210Fax: **************Cell: (630) 808-1335saminas@saharahomecare.comCustomer response
06/25/2024
Complaint: 21842725
I am rejecting this response because:
Sincerely,
*******************************
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