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          Hotels

          Quality Inn & Suites

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On July 30th I booked a room through booking.com around 7pm for that evening, when I arrived around 10:30pm the lady at the front desk was explaining that they did not have any more rooms and that booking.com was overbooking their rooms, I called booking.com to make sure the room was completely cancelled. I understand that a hold would be on card for a couple of days, but the charge from Quality Inn hard posted. On Wednesday, August 3rd is when I called Quality Inn and got a very nice young lady by the name of *** and explained what happened and she was going to have the manager give me a call, I waited a few days and no call. I called again on Saturday, just to be told that the manager will not be in until after 3pm and I left another message for callback. On Tuesday, August 9th I called in the afternoon around 1pm and was told to callback after 3pm when the manager ******* should be in, I called at 3:18pm and got *** again who said the manager was not available because she had not arrived yet and I again left another message. By Thursday I still have not received a callback from ******* and I called again after 2pm and again left another message. It is now Monday August 15th and still no callback. I called today just to be told the manager will be in at 10am tomorrow and I left another message for a callback. I have spent two weeks calling and not being able to speak to a manager about this issue, the charge was for $121 and I have never had to work so hard for a conversation yet alone my refund. I would like for some in the ****************** to help me get this issue resolved and hopefully get the issues with customer service resolved with it's staff.

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          BBB Rating & Accreditation

          B-

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          Contact Information

          21050 Matteson Avenue

          Matteson, IL 60443

          Visit Website
          (708) 481-3900

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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