Complaints

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went there had two teeth repaired. They did not tell me anything about tartar went back today after scheduling appointment the tooth one of the teeth that they fixed. The filling came out right after he did my exam today he told me he could not do any work unless I fixed all the tartar so I asked him why wouldnt you fix the tooth that you just examine because he was examined it he looked on his x-rays and saw that the tooth was fixed the last time I came in there so now it fell out he told me today theres only a six month warranty on his tooth fixing, I told him I did not see that in the ad in the ** or it does not show it or nobody told me that but I told him I have teeth that have feelings since I was a kid over ******************************** my mouth, but the tooth he fixed was a very small cavity on the side of my teeth, so it wasnt anything to do with my root canal or anything. It was a very minor Cavity that they repaired that all the repair fell out he told me he would not do any of the work unless I did that other stuff first so then when I asked him, are you going to warranty your tooth that you did he told me that he didnt do it. I told him the company does Aspen dental did it and he just tried to deny it And then told me he was going to give me a refund on my appointment today and Im assuming thats where he cant get in trouble. He did take x-rays so the x-rays wouldve showed the tooth that they repaired before fell out. I could tell he was looking at that tooth and then he kind of pushed it to the side when he realized that hes already fixed it, his demeanor changed and thats when he told me he could not do any work unless I would do all the tartar control which I told him the first time when I came in there that I could not do that and I went to a second dentist and they said my tart is not that bad but he was trying to get out of fixing because of his warranty

  Business response

  08/19/2024

  Please see attached

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