Complaints

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a golf range finder in June 2024 for my husband for his 70 th birthday. I paid $144.00 for the range finder from My Golfing Store. After I received the range finder I have been getting charged $29.00 from them for the past 6 months. I contacted them and they tell me that I subscribed to some kind of golf discount site of theirs when I submitted the payment for the range finder. I had no ideal they had added this to my bill. If I knew this I would not have bought the range finder from them. I send them a email about the charges and they replied back saying I subscribed to it but I did not and it was secretly added to me. I dont want to continue to pay thid $29.00 a month for something I have no use for. I went online to see if anyone else had problems with shipments from this company. I saw that this added charge was happening to many many more people. This is not right and they should have a better display of the added fee to the consumer. I just found out what the money was for. I have never heard anything from this added fee from the supposedly discount service. I want a refund for the past 6 months that they have taken out of my checking account.

  Business response

  01/08/2025

  Hi *******,

  We do see you purchased a rangefinder from us, which also came with a ************************ membership. This does include free shipping on all products, an upgraded rangefinder after 12 months, access to online coaching and more. We have many customers who currently utilize this as the benefits are very useful. We do state on all of our sales and checkout pages what is included and that this can be canceled at any time, no questions asked. We have gone back and refunded 4 more months as a curtesy but this is accepted at checkout and receipts explaining all information are also sent once a purchase goes through. Please let us know if you have any more questions at ************.

  Thanks,

  MGS

• Initial Complaint

  11/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a promotional putting mirror then I was charged an additional $49.45 two weeks later. I called the company and was told it was for instructional videos. This of course I did not want or order. I told the person I spoke with to cancel this charge which he said he did. However I have not received a refund of my money.

  Business response

  12/11/2024

  Hi ****,

  Thank you for reaching out. We do see you purchased a training aid which did have our ***************** free trial attached. This was stated both on our sales and checkout pages and login information was sent via email right away for access. A refund has been issued and will arrive within 3-6 days depending on banking services. If you have any other questions please give us a call at ************.

  Thanks.

  MGS

  Customer response

  12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  11/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May of 2024 I purchased an item from **************************. I was not aware that it came with a subscription to some service. When I just noticed that my credit card has been charged $49.95 for six straight months I called their customer service number. The individual who spoke with me - **** - was very rude. He constantly spoke over me when I attempted to explain to him that he wasn't understanding. He wouldn't let me talk until he finished reading the script provided to him. It was NOT very "customer service friendly". I am extremely disappointed in how this company purposely preys on consumers by attaching a "requirement" to add a subscription when purchasing any products from them. I will be sure to spread the news to all my golfing friends to NOT purchase anything from this company.

  Business response

  11/28/2024

  Hi *****,

  We apologize for the initial interaction with our customer service team and notified our customer service manager who has since spoken to our representative. We do state on both our sales and checkout pages everything that is included, while also sending username and login information right away for access to our ****************** which many members use and enjoy. We do also state how and where to cancel anytime if this is not for you. We have since issued 4 months of refunds which will arrive back within 3-6 days. If you have any other questions please email us at ******************************* and our customer service manager will be in contact.

  Thanks,

  MGS

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I noticed a $29 reoccurring payment on my credit card and honestly dont remember buying anything from this company. I want a full refund and these payments to stop immediately, of course.

  Business response

  11/12/2024

  Hi *******,

  We see you purchased our Reverse Hinge Technique which does include a 14 day trial to our ****************** This is explained on our sales and checkout pages, along with your username and password being emailed to you once the purchase is completed. We do see you spoke with a customer service representative on this matter and the membership was cancelled and refunded. Please elt us know if you have any other questions.

  Thanks,

  MGS

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started noticing a recurring $29 charge on my card from mygolfingstore.com--- I did buy some golf shoes for $70 a couple months ago but was never notified about a monthly fee. I read some of the other complaints and it sounded very familiar. I would of course like to stop these monthly charges and get my money back if I could and maybe stop this company from doing such shady dealings? Thanks

  Business response

  07/22/2024

  Hi ****,

  We do not sell golf shoes at our company but do sell rangefinders and other golf equipment. If you did purchase one of our rangefinders, we do state on both our sales and checkout pages everything that is included. One being our MGS ************* which gives you instant access to our ****************** free shipping on all future items and rangefinder benefits that warranty does not cover. We do state how and where to cancel before any billing takes please. If you could please give us a call at ************ we would be happy to resolve this issue for you.

  Thanks,

  MGS

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a golf rangefinderand paid for it with PayPal.This was a month ago.Today I find a a charge for $29 called a ************ fee which I would never have knowingly agreed to being charged to my PayPal account. A complaint can to PayPal can only be filed after six months.

  Business response

  07/16/2024

  Hi ****,

  We do see you spoke with a customer representative about this matter and our ************ was explained. It also looks like we issued the single refund back at the time of call. If you have any more questions feel free to reach us at ************.

  Thank you,

  MGS

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a range finder from this company on 2/27/24. Since that time I have an unauthorized charge of $29 on my credit card account monthly for a total of $87. I did not elect for any membership and did not agree to any recurring monthly fee.

  Business response

  07/16/2024

  Hi *******,

  We do see you purchased rangefinder on 2/27/24 which came with a promotional offer to our MGS ************* We do state on our sales page and checkout page everything that is included, with information on where to cancel before the 14 day trial is complete. We do have many customers using our ************ and do assume you are enjoying the benefits if this is not cancelled during that time. We have since gone in and refunded all remaining charges, while cancelling this for you. If you have any more questions please give us a call at ************.

  Best,

  MGS

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 20, 2023, I purchased a powerband for $9,95 from My Golfings. Each month thereafter, I was charged $49.95. I never knowingly signed up for any type of additional service and I assumed the transaction was complete with the initial purchase. I have since spoken with the company and they state only two months of charges can be refunded. I searched for the receipt from the original purchase and there was no mention of a continuing subscription. This deceptive practice has now cost me over $300 and my desired resolution is to have the additional four months of excess charges refunded.

  Business response

  07/01/2024

  Hi ******,

  On 12/20/23 you purchased one of our promotional offers which did come with a free trial to our ****************** We do state on our sales and checkout pages everything that is included, while also sending username and login credentials to your email after the order is processed. It does look like on 6/4/24 you spoke with a customer service representative who issued three refunds. We have since refunded the remaining two charges. If you have any other questions feel free to give. us a call.

  Best,

  MGS

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a range finder from My Golflings. I thought I paid in full for this unit. Now I am seeing reoccurring charges on my card for ***** a month. I did not see that in the final transaction that I would be charged a monthly fee.

  Business response

  03/27/2024

  Hi *******,

  It looks like you are apart of our MGS loyalty club which is explained on both our sales and checkout pages. We do follow up via email before any charges go through explaining how and where to cancel if this is not for you. If you could please give us a call at ************ or email us at ******************************* we would be happy to assist and issue the needed refunds.

  Best,

  MGS

   

   

• Initial Complaint

  02/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 30 2023 I made a purchase for a Christmas present for $127.92 which I paid for and received. However on Dec 13, 2023 there was a recurring payment for $29 and that same payment has been taken from my account monthly since. I have absolutely no idea what this is for. In looking at other complaints I see that the same thing has happened to other customers. My desired resolution is to have this stopped and have my $87 already fraudulently taken refunded immediately.

  Business response

  02/27/2024

  Hi ********,

  We see on 11/29/23 you purchased a rangefinder which came with a 14 day free trial to our MGS ************* This gives access to our ****************** free shipping on all future orders, free replacement on lost or stolen units and upgrades every 12 months plus more. We do state on our sales and checkout pages everything that is included. We did also send you an email on 12/7/23 stating that there were 6 days left of your trial, what comes with that and how to cancel if the benefits were not for you. We have since gone and cancelled this, while issuing a refund of $87 back. If you have any other questions feel free to give us a call at ************.

  Best,

  MGS

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩