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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an accident on2/24/2024 and still in the review process as of 3/20/2024. I have called last week and was told the review would be done on Monday (3/18/2024). I called on that date and told it was still in review. It has been far too long for the review to be completed. I will have to wait even longer to get the repairs done. I have full coverage on the car and it will be fixable. Time is taking far too long to even get the car to the repair shop. I have full coverage also.
Business response
03/28/2024
To whom it may concern:
Insure On The Spot Services, **** has no involvement in the claim process. ************* companies determine the outcome and handling of all claims. We contacted ********************************** and they are reviewing the claim. Any additional questions regarding the claim should be directed to **********************************.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Customer response
03/29/2024
Complaint: 21461085
I am rejecting this response because:Insure on the Spot is the broker for the insurance company and should help resolve the issue. I have been making insurance payments since May 2023.
Sincerely,
***********************Business response
04/04/2024
Insure On The Spot contacted ********************************** and received the following information regarding the claim.
Any additional questions regarding the claim should be directed to **********************************.
We feel the above information should answer any questions regarding this matter.Respectfully,
Insure On The Spot Services, Inc.Customer response
04/08/2024
Complaint: 21461085
I am rejecting this response because:I found out today, 4/8/2024, after over an hour trying to contact the place where my vehicle is, that I need to pay an additional $167.50 for the vehicle to get out of the lot. I have paid FULL coverage on the vehicle since May 2023. I have notified Insure on the Spot of the garage area and nothing was said. I have to also go to pick up my vehicle because the insurance company will not pay for it to be repaired. This will cost me another $100 to get it myself. to get it flat bed delivered it will cost almost $300. I am simply asking for the $167.50 to be waived. I will have to pay that tomorrow, 4/9/2024, when I go to pick up my vehicle.
Sincerely,
***********************Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was quoted a auto renewal quote (via mail) of $658.00 for 6 months (June to December 2023). I made the payment of $658.00 on June 14, 2023. The next day I received a email saying that my premium is now $1,289.00 for 6 months and that I was being placed on a payment plan (without my consent) after I had already made my payment of $658.00 (bait and switch / fraud).Business response
07/07/2023
To whom it may concern:
On 6-14-23, Insure On The Spot Services, **** submitted a renewal request to **********************************. ********************************** increased the premium to 1248. Insure On The Spot Services, **** contacted ********************************** immediately and received the following information; increase due to 4 accidents. The same day, Insure On The Spot Services, **** tried to call Mr. *********************** and sent an email to him regarding the premium increase. Insure On The Spot Services, **** contact ********************************** regarding the increase and was informed that they are correcting the premium. We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I called to cancel my insurance policy. On Sunday the business was closed. I called the next day was was old any cancellation would need to be submitted in writing. I wrote a email asking for my policy to be canceled. I received no email back or any communication at all. I called the next day to ensure my policy had been canceled. No one had locked at my email at all. I had to give them the email address that I emailed from which happens to the the one I had I file. I was told that my digitally signed email was not sufficient to have my policy canceled when I was never told that it had to be a hand written signature. I called again today Wednesday 4/5/23 and my new had written email requesting the policy be canceled had not been reviewed. I spent more than an hour on hold on three separate occasions to get this policy canceled. In this digital age it should not be this hard to have a policy canceled. I needed to have this policy cancelled because my finance company did not approve of the quality of this insurance company. I had already signed up for and paid for a new policy through a different agency. The longer it takes this horribly run company to cancel my policy the lower my prorated refund will be.Business response
04/12/2023
To whom it may concern:
On 4-3-23, Insure On The Spot Services, **** received a letter from ****************** to cancel the insurance. The cancel request was forwarded to *********************************** on 4-5-23. On 4-6-22 a refund check was issued and mailed out. Insure On The Spot Services, ****received a credit card dispute on 4-10-23 and voided the check that was issued to ****************** on 4-6-23 since he disputed the amount he originally paid. Mr. ******** received the funds due to the dispute from the credit card company and he also attempted to cash the check on 4-11-23.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchase auto insurance on 11 February 2023 and canceled it on 13 February 2023 by telephone. I was told to send a letter I sent the letter by fax on 13 February 2023 requesting that insurance we cancel. I have not received refund for premium pay to them Have made numerous phone calls to request a return of premium paid.Business response
03/10/2023
To whom it may concern:
On 2-13-23, Insure On The Spot Services, **** received a letter from ************** to cancel the insurance. The cancel request was forwarded to First ******* Insurance the same day. On 3-2-22 a refund check was issued and mailed out. ************** confirmed with us that he received the check.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Initial Complaint
01/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a renewal fee payment of $144.00 on December 03rd,2022 was told remaining fee of $***.00. On January 05th, iIreceived an email for past due balance of #***.00 . A check in the amount of $395.85 was mailed to Insure on the Spot that they received on January 09th. I called in to find out if they received the check. The representative stated to me over the phone that it was received & that my auto insurance was paid in full for SIX months with expiration date of until June of ************************************************************************************** as well as were emailed to me. Week later, I received an invoice stating I owe $282.00 not stating the reason until I called in. The rep stated because of rental fee coverage & seat belt ticket. I stated to the rep, I paid for the rental fee & that I was never made aware of extra charges. On January 19th, I received 10 DAY NOTICE OF INTENT TO CANCEL. I have attempted to let ******************************************************* that I was never made aware of the charges & was told earlier in the month that my auto insurance was paid in full & why they are charging more & insurance companies continued to hang up in my face, state false statements & shout at me. Please investigate these companies & shut them down. They have lowest ************** of complaints for ****** reviews.Business response
02/03/2023
To whom it may concern:
On 12-3-22, a renewal request was submitted to ************************************.
************************************ increased the policy premium due to a seat belt violation.
***************************** contacted our office regarding the premium increase and stated she did not have a seat belt violation on her record. Insure On The Spot Services, **** contacted **************************** to verify the seat belt violation. After the *** came back without the violation listed, ************************************ reversed the premium increase on the policy.We apologize for any inconvenience this may have caused ****************.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****Customer response
02/06/2023
Complaint: 18897266
I am rejecting this response because:Seat belt ticket is NOT a violation in ********. I also stated to the representative at the time of the renewal that I received a ticket for seat belt in November. I will never work this insurance moving forward
Sincerely,
*************************Business response
02/14/2023
A seatbelt ticket may not be considered a moving violation in ******** however violating the seatbelt laws in ******** can lead to fines, which start at $25 and may vary depending on associated court costs and number of violations. According to ******** Law, all vehicle occupants, regardless of seating position, are required to use a properly adjusted and fastened seat belt. ********************* determines the effect on your insurance rate for any moving or non moving tickets issued to the customer.
Thank you.
Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My policy was canceled as of 9/17/22 because they refused to ensure a vehicle based on a TIKTOK video. They refuse to answer any of my questions about my refund being that I paid 6 months in advance and they owe me for 2 and a half monthsBusiness response
09/29/2022
To whom it may concern:
On 9-17-22, Ms. ******************************* submitted a cancellation letter and Insure On The Spot Services, **** forwarded the letter to ************************************ on 9-19-22. On 9-21-22, ************************************ processed the request. On 9-26-22, Insure On The Spot Services Inc. received the cancellation notice, issued and mailed out the refund check the same day.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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