Complaints

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In the past 6 years, I timely paid all of my Paramus Lincoln Tech (***) student loan bills w/out issue until June 2024 when the *** mail division - LincCredit changed their billing address to *********** **. ********** has changed their billing address 3 prior times w/out payment (pymt) issues. After receipt of my 1st delinquent pymt letter from LincCredit on July 1, 2024 for my June 2024 pymt mailed as a M.O. on June 1, 2024 to the new address; I phoned LincCredit and spoke with customer service *********** She thoroughly reviewed my mail pymt history and conveyed my payments have never taken more than an average of 10 days to process. When I inquired whether the new pymt address change could have caused the issue, & whether the July 2024 pymt I was going to mail that day should alternatively be paid in-person at ***; she placed me on hold to verify whether the LincCredit system showed any issues. *** found no issues re: the new Ohio address, & stated I should run a PO M.O. trace. I then mailed my July 2024 loan pymt the same day to the Ohio address, and ran a **** M.O. trace the next day on 7/2/2024 for which I paid $18.00.The PO trace revealed that LincCredit processed the June 2024 pymt on July 8, 2024 (37 days after the payment was mailed). I subsequently received 2 additional pymt delinquent notices from ********** for my July 2024 payment. I sought an $18.00 refund for the June 2024 **** trace run due to the pymt processing delay clearly being the fault of LincCredit processing. I spoke with **** ******* & **** - line supervisor who all conveyed they were unable to provide me with the $18 credit. **** however transferred me to Mr. ****** the alleged Accounts Receivable Manager, who stated he had no intention of providing me w/a refund. I then made my August 2024 payment to ***** at ***, & provided her w/a copy of the trace receipt. She did nothing to resolve the issue. My Student Ledger is fabricated for *********** 2024, & needs to be corrected.

  

  Business response

  10/08/2024

  Please see response from the Paramus Campus attached. 

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/30/2024 The academic **** showed up in our classroom after we had complained to one of the staff members. 5/29/2024 We voiced our concerns and problems to said staff member, but we felt ignored and unheard like every other instance before when we voiced out complains. When the academic **** arrived in the classroom he was immediately hostile and called out one of our classmates due to his negative reviews on the campus/university as a whole. We have the right to freedom of speech, and we as students should be allowed to have a voice. The curriculum is terrible, they dont allow teachers to teach us how they would teach, and instead shove useless and uninformed modules. These people have never cracked a wrench in their lives, and want to tell me that anyone can be a mechanic sitting behind a computer. After he raised his voice, told another student to shut up, he was threatening we can take it this way, or we can take it this way. 5/31/2024 I recieve an email from the ****, writing I attempted to call you twice on 5/31/24 in the 7:00pm hour. This email serves as a notice of your current status of Probation pending further investigation to the situation that occurred in your classroom on 5/30/24. The Academic ****, Director of Admissions, and Director of Career Services will meet with you to further investigate and determine what consequences if any there will be moving forward. You may NOT attend class until this situation is resolved. I also recieved a text message wich reads This is ******************** the Academic **** at Lincoln Tech. Please check your email and please call me @************. There is some important information that needs to be discussed. I have attempted to call you twice this evening as well. My reply: Good evening I have already called corporate due to the unprofessionalisam you have showed I have already expressed to you l don't want to talk about the subject any longer. **** was informed about the rude email and the unprofessionalisam.

  

  Business response

  06/03/2024

  TO:                              Better Business Bureau ***************************************************************************************
  FROM:                         Lincoln College of Technology ************, *******;                     
  DATE:                         6/3/24
  Complaint #                  #********
  Consumer:            *********************************
  
  We received this complaint and are investigating.  Due to the extended vacation (through 6/18/24) we will be unable to respond within the 14-day period.  We will conduct a thorough investigation and respond promptly on our return.

  Customer response

  06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is *****************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

  

  Business response

  12/18/2023

  Please see response attached. 

• Initial Complaint

  11/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hope this letter finds you well. I am writing to bring to your attention a matter of utmost importance concerning the sharing of my nonpublic information with credit bureaus and the subsequent furnishing of inaccurate information on my credit report. This issue has caused me significant financial and emotional distress, and I believe it is imperative to address it promptly.Under 15 USC **** Section 602, I am granted the right to privacy regarding my nonpublic information. It has come to my attention that my information has been shared with credit bureaus without my explicit consent, which is a direct violation of my privacy rights.Furthermore, according to 15 USC **** Section 604 A Section 2, a consumer reporting agency is prohibited from furnishing an account without my written instructions. I have not provided any such instructions, and it is disconcerting to discover that inaccurate information has been furnished on my credit report without my explicit consent.Additionally, I would like to draw your attention to 15 USC **** B, which states that a creditor may not treat any payment on a credit card account under an open-end consumer credit plan as late for any purpose. It is crucial that all information reported accurately reflects my financial obligations and transactions.This situation has placed an undue burden on me, both financially and emotionally. I kindly request that you investigate this matter promptly, rectify any inaccuracies in my credit report, and cease the unauthorized sharing of my nonpublic information with credit bureaus.I appreciate your immediate attention to this matter and expect a prompt resolution. Please provide confirmation once the necessary actions have been taken.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was scheduled for a zoom interview with *************************** for the ***** *************** Remote opportunity at 4:30 pm EST. I waited over 30 minutes for an interview that never happened and waited for *************************** to join in which she NEVER attended. I then proceeded to submit an email to which I NEVER received any form of communication from her or any other representative apologizing or rescheduling. Days later, I received a denial email that they were moving forward with other candidates. This by far has been one of the most UNPROFESSIONAL interview processes I've experienced. I guess I dogged a severe bullet. Please stop wasting individuals' time who is actively in the job market and seeking employment. I was informed that they interviewed over 40 people in the first one, and sent denial letters after. I DO NOT RECOMMEND ANYONE APPLYING TO THIS COMPANY!

  

  Business response

  08/23/2023

  Lincoln College of Technology considers the complaint closed based on the explanation below. Our Director of Admissions conducted a group interview on August 8, 2023 at 1:30pm, for the position of high school admissions representative. Unfortunately, on this particular day the group experienced technical difficulties with the Zoom link causing disruption to this interview process. Multiple reports on the issue were submitted, and the Director of Admissions reached out to every individual who emailed her advising they had been affected by this situation. ****** did not reach out to *******.
  I apologize for any inconvenience this may have caused.

  
  If ****** would like to discuss the situation further, she can reach out to *************************** at ************

  Customer response

  08/24/2023

   
  Complaint: 20459210
  
  I am rejecting this response because:

  Their response was completely false. I did not receive any form of communication nor did anyone appear on the zoom as I waited over 30 minutes for the interview to begin. Very unprofessional and my first experience in the job force experiencing this matter. Had I received a form of communication indicating technical issues I wouldnt be referring to BBB to receive feedback. They do not respond to emails as I have other parties who experienced this matter as well! Truly disgusting and disappointing. From the unprofessional interview to the unprofessional and lies from the individual who replied. 
  
  Sincerely,
  

  
  

  

  Business response

  08/31/2023

  Lincoln College of Technology considers the complaint closed based on the explanation below.
  As mentioned in our response dated August 22, 2023, our Director of Admissions conducted a group interview on August 8, 2023 at 1:30pm, for the position of high school admissions representative. Unfortunately, on this particular day the group experienced technical difficulties with the Zoom link causing disruption to this interview process. Multiple reports on the issue were submitted, and the Director of Admissions reached out to every individual who emailed her advising they had been affected by this situation.
  In addition, we searched the database to locate Ms. ********* contact information to invite her to a one-on-one interview. Unfortunately, we do not have any record of her.
  If ****** would like to discuss the situation further, she can reach out to ******************* at ************.

• Initial Complaint

  05/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid off Lincoln Tech November/ December of last year. It has been 6 months and they have yet to make the correction to all 3 credit bureaus. Even after paying off my balances they made a mistake and said I still owed them in which they apologized and said to wait 30 days. This is effecting my credit and I want them to make the correction ASAP. As I have been more then patient

  

  Business response

  06/14/2023

  See the response attached.  Thank you

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've never been to this school and they keep telling me I owe them money. They claim I co-signed for a student and I didn't sign anything. They keep sending me threatening letters in the mail telling me there could be derogatory rating submitted to all *************************** agencies. This school is constantly harassing me telling me I have to pay on her behalf because I allegedly cosigned for her. I've spoken to several people from the school but they keep telling me I have to pay and I never even went to this school or no where it is.

  

  Business response

  02/22/2023

  Please see response attached 

• Initial Complaint

  07/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a private loan with Lincoln Technical Institute, I was told by financial aid they would begin to collect a few months after graduation. My graduation was pushed back because there was a pause while school transferred from in person to public. Lincoln Tech begin to call me before I even graduated and before I have taken my state boards which went against what I was told. Once I graduated and passed my boards I was told that I would get put on a payment plan that would bring me up to date. I have been making payments and they are continuously reporting me late and have been reporting me late. Their predatory collections have damaged my credit report and prohibited me from progressing. I have called them and tried to explain my situation and I was told " Im sorry I have other people on hold" I am not heard and brushed off and rushed off the phone. I need the lates removed from my credit and not reported twice but just once. I will continue my payments as scheduled

  

  Business response

  07/13/2022

  TO:                              Better Business Bureau
  FROM:                         Lincoln Technical Institute                  
  DATE:                         July 13, 2022   
  ID NUMBER:              ********
  
  Lincoln Technical Institute considers the complaint closed based on the explanation below.

  
  ***************************** started at Lincoln Technical Institute, Lincoln, ************, on October 16, 2019 and graduated on March 3, 2021 from the Practical Nursing program.  
  Upon Lindseys departure from LTI, a balance of $12,832.34 remained on the account.  ******* defaulted on her Lincoln Credit loan on July 26, 2021 and began paying in March 23, 2022, however the June payment was returned for insufficient funds.  In addition, ******* has a $430.34 balance that is currently with a collection agency due to lack of payment.
  If ******* would like to discuss further, she can contact our ********************** at ************.     

  Customer response

  07/19/2022

   
  Complaint: 17518773
  
  I am rejecting this response because: I was making payments and was still in default. Making on time payments I was still marked as late. Communication with this company is difficult as the main representative i deal with are very dismissive  and rude. At this time Ill be seeking legal counsel 
  .
  Sincerely,
  
  *****************************

  

  Business response

  08/01/2022

  please see attachment

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I enrolled at Lincoln Tech back in 2019, thinking that I would be able to complete the automotive technology program. I was making an hour long commute to this location from out of state in hopes of gaining knowlegde. Due to me being pulled over by the police on my way home from school, I was informed by the school that I would potentially be kicked out of the program because of that stop. I had to write a letter stating why I wanted to be there, even though I was already making the commute from *******. Covid happened and once again I was being told that I could no longer attend classes due to me missing a payment. At that time, I was juggling some life changes, two small children, working full time, and just trying to navigate life itself being on my own. I received a phone call from one of the office representatives stating that I could not return to class due to the missed payment. The representative I spoke with did not offer me any help as far as assistance on a pathway to returning to class. At that point, I felt like they took my federal money and kicked me to the curb. Here it is Feb of 2022, I decided I wanted to reenroll in school at a different location and finish what I started. I found out this location was garnishing my checks thru my employer, at this time, I had not gotten any type of notification from the school. No letters nor any phones regarding the situation. I feel like I was taken advantage of since the school got money out of my taxes just to turn around and take out of my checks. I have a family to support and need every bit of the money I earn. I reenrolled at the **** location and was pulled out of class multiple times trying to resolve this matter so that I can continue with the program. To no avail, none of the office personnel was able to get real answers as to why this is happening to me. Also, I haven't been given any contact information to anyone who can help me get this matter resolved. My job shouldn't be giving me better answers.

  

  Business response

  03/08/2022

  ***************************** ID ******* enrolled 2/8/22 to start classes and started immediately at the Lincoln - ************ campus.  After meeting with financial aid it was discovered that he had a prior balance with the Lincoln - ************, ** campus from his 2019 enrollment there.  Because of the balance there was discussion and effort made to clear up the balance,but that process took several days longer than expected. 

  
  On February 24th,the student was informed that he would need to be withheld from classes until the situation was resolved.  The situation was actually resolved on the 24th,but we were not able to reach Kemuel to let him know he was ok to resume classes until after the weekend. 

  Kemuel resumed classes Monday the 28th with no interruption since and has been continually attending even through today, March 7th.  The balance is resolved and the Financial Aid package for the program at the ************ campus is complete

• Initial Complaint

  02/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been enrolled in the *** program at the *******, ** location since. 7/22/2020, to date we are approaching what should be graduation 3/3/2022 unfortunately I have been made to understand that this graduation date will not occur due to the need to complete clinicals. I have been told by ************************* that I am on a waitlist however she is unable to provide me with my spot on the waitlist. I then spoke with *************************** to which she reiterated the same information as ***** and shared they are still getting caught up with previous graduating classes. I enrolled in this program with the intention of completing this in a timely fashion however the anticipated graduation date is now 7/2022. This is highly unacceptable as other Technical Institutions in the surrounding area are not facing this challenge. There have been no alternate arrangements or exceptions made to accommodate the promised graduation date. It is alarming that an Institute of this magnitude is unable to secure approval from other health care facilities to expedite the process of gaining clinical hours. I am requesting to be contacted with only a solution to this matter and not the challenges presented in the delay.

  

  Business response

  02/28/2022

  This student is not a student of Lincoln College of Technology located in ************, **.  Please referred back to the school in which the student attends if there are still concerns.  

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