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          Business Profile

          Insurance Services Office

          Mendota Mutual Insurance Company

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Services Office.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I was in a car accident on 5/13/2024 with one of Mendota's clients. The client backed into me. There was a witness on the scene and the police were called. Mendota's client did accept fault for the accident and received a ticket from the police officer. ****** reports were completed by myself and Mendota's client. My car was badly damaged and is currently unsafe to drive. I filed a claim with Mendota on 5/15 and called for the first time on 5/18. I spoke with *********************** ************ who stated he was still waiting on the police report to be sent to him and he could not get me a rental car without his boss's approval but he would get back to me. Since 5/15 I have not heard from ************ or anyone at Mendota Insurance despite my husband and I calling ************ and leaving messages almost daily. We have also called customer service and have left messages for ******, **************** supervisor, who also has not called us back. The only information that has been conveyed by Mendota is a letter stating our claim was received. It has almost been a month that I have not had a drivable car with no timeframe or information regarding my claim: **********

            Business response

            06/18/2024

            June 18, 2024

            Better Business Bureau of ******* & Northern Illinois,Inc.


            RE:  Complaint #********
                    *********************


            To whom it may concern:

            My office received the complaint from *********************, complaint #********.

            Mendota Mutual Insurance Company write homes and farms only in the state of *********

            I believe this complaint was filed against Mendota Mutual Insurance Company in error.

            Please remove this from Mendota Mutual Insurance Company complaint list.

            If you have any questions, please contact me.

            Thank you,
            *********************************
            Manager

            Customer response

            06/18/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *********************

          • Initial Complaint

            09/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was involved in a motor vehicle accident with an insured driver who has Mendota insurance. The claim number is ************. I received a phone call from *********************** on 9/12/2023. He said he would get back to me by the end of the week regarding my claim. I have not heard back from him. My insurance agent and myself have made several calls to him with no response

            Business response

            09/28/2023

            This complaint is not for our company. We are Mendota Mutual Insurance Company. This complaint is for Mendota Insurance. Please remove from our file.

          • Initial Complaint

            06/06/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Documents are not being turned in from the claims department of mendota insurance to the lien holder Santander of my car that was in accident April 14 2023 my car is totaled and the matter is not being taken care of. there's no communication and bad customer service with the manager ***** and my adjuster *****************************..I have not received my refund that's was promised to me for towing .it's going on 2 months and the process is taking longer than it should I've called left messages and no response I need something done immediately about this company that I am unhappy with thank you

            Business response

            06/13/2023

            Hello,

            This complaint is not for our business. We are Mendota Mutual Insurance Company NOT Mendota Insurance. We only write homes & farms in the state of ********. We do not deal with auto insurance. Please see that this complaint is removed from our name.

            Customer response

            06/15/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 150

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1019 Main St

          PO Box 498

          Mendota, IL 61342-1667

          Visit Website
          (815) 539-3426

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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