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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a ****** Rogue Select from Hiland Toyota on 07/06/22 with a Gold extended warranty. Around a month or so later I noticed issues with the noises in the car that would make random whooshing sounds here and there especially when the ** was running. I called Toyota for an appointment and they saw my vehicle and claimed it was normal car noises. ( I will try to find the documentation of that appointment). About a month ago I was driving to **** with my boyfriend to pick up my brother and he and I alternated with driving. After about ********************************************************************************** the ***** mph on the interstate. When I drove I noticed multiple points of deacceleration but when I drove in the inner cities where the speed limit is ***** , the car did not do that. Yesterday ( 6/27/22) I drove my car to my new job training which was to be in Peoria yesterday and today ( an 1hr and half drive from my home). I noticed deacceleration after driving 30+ minutes. It was a safety hazard at some points because I couldn't speed up when driving next to Semi's that where swaying on the road. When I reached my Jobs location in the cities and would be at a traffic light, the car would not accelerate after stopping for about 5 seconds until I put force on the acceleration. that's a safety hazard too. Today 6/28/22, I was driving to work, 30 minutes before I made it my car stopped accelerating and I pulled over and called Toyota road side assistance since I'm covered for that, my insurance couldn't find a nearby tow. When my car arrived they told me it would take about a day to get back to me, they called me about an hr. later and told me that my car had a P0744 code with torque converter clutch intermittent. Those repair's are covered under my warranty but they declined to fix it and told me to replace the transmission fluid which may or may not fix my car and pay about 300 because that's what ****** advised them to do, A rental was denied.
Business response
08/02/2022
The customer, Victoire Mushimata brought her vehicle in to us on 06/28/22. Her complaint was the car would not accelerate at times. I did not receive the complaint until today.
Our ****************** could not verify the complaint. We did find it had a transmission code stored, we called ****** and they recommended changing the fluid first to see if that takes care of the check engine light and complaint.
The customer declined the work. We also recommended taking the vehicle to a ****** dealer because they are the only ones that can do computer reflashes on the vehicle if any are available. The customer took her vehicle to ***************** six days ago, and they did a transmission reflash and replaced the transmission which the customers warranty did pay for. Issue is now resolved.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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