Reviews

** April 2023, my wife and I visited Lexus of Naperville with the intention of purchasing a new vehicle. We had a discussion about the process of making a business purchase with *****, who served as our salesman, and ***********, the Sales Manager. Following our conversation, we provided the necessary information for a business purchase as requested.During the finalization phase of selecting a vehicle, I was taken aback to discover that **************** had accessed my personal credit file without obtaining my permission. I am puzzled as to how he obtained my social security number, as it was not included in any of the information we provided. When I inquired about this matter, **************** continued in an attempt to convince me of a conversation about the necessity of my involvement as a guarantor for Lexus Financial to finance the purchase. However, he did not provide any answer on who authorized the access to my personal credit file.Despite ******************** persistent efforts to persuade me otherwise, I remain certain that we never had the discussed conversation. Had such a conversation taken place, I would have reconsidered pursuing the purchase altogether. Consequently, I have lost confidence in **************** and terminated our communications.Unfortunately, this unauthorized inquiry has adversely affected my personal credit profile. To address this issue, I have initiated a dispute with the credit bureaus and will be filing a complaint with Lexus corporate to ensure they are made aware of the situation. My hope is that this incident will be thoroughly investigated, preventing its recurrence and safeguarding others from similar experiences.