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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had purchased online their basic service $10/month over the weekend and paid full annual amount of $131.16. The purchased service has 30 days trial risk free guarantee. In addition, I scheduled a call on Monday, two days after online purchase, to set up the service. I learned during the set up call that the purchased service does not meet my needs and was told by the representative that an email to support team was necessary for refund request. Despite multiple emails and a call to their customer service number, I am still waiting for my refund.
Business response
02/05/2024
We have been in contact with this customer. After multiple attempts to refund this customer, we sent the below correspondence to this customer asking them to contact their Merchant for the refund.
They have responded that their credit card company has initiated a chargeback.
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Dear ***,
We apologize for the inconvenience. We have attempted to refund your credit card multiple times. Unfortunately, your merchant has rejected our refund request for the reason:
*******, Phuong XXXX2664
Declined (Card declined by issuer - Contact card issuer to determine reason.
At this time, we ask that you contact your merchant to discuss with them why they are not allowing the card to be refunded. Upon doing so, they should be able to reverse the charges. We are sorry we couldn't accommodate your request.
In the meantime, your account has been canceled.
Please let us know if we can be of further assistance.Sincerely,
-Unitel ************* TeamInitial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
*** company charged me $62.34 without my permission. I paid them already $16.15 on a new account and so they should have deducted this amount from the balance. Instead, without my authorization they charged my card for $62.34. So a double payment.I requested a refund and then to discuss exactly whats owed. They refused. Even their own systems shows they overcharged me. I asked them to cancel my account immediately and now I'm reporting this unauthorized manually charging of my card on file.Business response
06/07/2023
We have discussed this matter with this client, and have resolved the matter with refunds of all payments received.Customer response
06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, limited to this BBB case, I will close this complaint.
Sincerely,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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