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Complaint Details
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Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Insurance company is refusing to pay for damages and return my deductible after theres policy holder ran into the back of my car
Business response
01/28/2025
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
01/25/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was struck by a unique insurance insured driver on 12-30-2024. The driver backed end to me while I was parked. I called the police and was instructed to come to the police station. While I followed all the right steps I received a claim number and finally spoke With ********* ******** on 06-Jan-2025. ********* from unique insurance told me that she would be my claims adjuster on 06-Jan-2025 and that she was awaiting to receive the police report that was filed on 30-Dec-2024 by myself. I have tried contacting her on several occasions and she has not called me back to send me my money for the repairs needed to my car. My insurance company found the other driver liable for the accident. I have called this company and have received no assistance with fixing my car. This companies lack of customer service to the victims of these accidents is deplorable. They lack empathy, standards, and morals. I fear for people who are hit by drivers insured by this company.Business response
01/27/2025
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
12/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone hit my car and they told me to wait, now I have to pay for the damage because they refuse to help me .Business response
12/13/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was involved in a car accident by one of their insured driver. The lady that hit us had no DL at all. The car was insure by Unique insurance but the lady that damaged my car was excluded from policy. When we called police she ran and we filed police report. Unique was never able to get the statement from her and I am still waiting to get paid for damages she has done to us. Desperate giving Unique insurance 3 different estimates they still refuse to pay me. My estimates were between $900 -$ 1 540 all 3 but they want to give us $420 for total. This insurance is the worst I ever came across.Business response
12/05/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
11/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 5, 2024 I was struck by a Unique Insurance policy holder at *******************************************. I have called Unique Insurance several times, have spoken to ******** ********, texted and emailed her. I then emailed her supervisor ****** ******* which slightly got involved but still my car remains damaged. The lack of communication by Unique and lack of empathy is quite disturbing and honestly disappointing.Business response
11/13/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
10/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Unique Insurance has acted in bad faith as an insurance company. Despite their client being found liable within a week of the accident, they have not repaired my vehicle in 60+ days. It's absolutely unacceptable. Their professionalism is terrible. They delayed fixing my vehicle despite me being completely cooperative from the beginning due to the second car involved being unresponsive. It is not only infuriating, but absolutely disrespectful to have to deal with car damages I did not cause. Their communication is among the worst communications I've ever seen. They never call to give any updates, I've had to call them 9/10 and have had to wait 20+ minutes on the line. I've received a call from them possible 2-3 times only. They've gone weeks without giving me an update and I've had to call. All for them to tell me they're waiting on the second vehicle to be able to move forward with my claim. It the liability has been established, I've provided everything I've needed to provide they should not be delaying fixing my vehicle. They should be out of business. This is the worst, most joke of a company I've ever had to deal with.Business response
10/30/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
10/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Cancelled insurance policy on 9/16/2024 by agent, did not receive policy refund so called on 10/6/2024 to ask by company says agent did not send in cancelation notice. Paperwork was then reprocessed but still have not received refund due but did receive cancelation notice.Has been almost 6 weeks awaiting refund.Business response
10/28/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our underwriting leadership team will be reaching out to you to discuss your concern.Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our car was hit by an insured on 09/22/2024. Our last contact with the insurance company was on 09/30/2024. I have kept a log of voicemails that I have left the adjuster, ******** *****, and an email log to her as well and we are getting no response. Our last conversation was the adjuster looking to determine who is at fault. Their insured has already pleaded guilty in court to this loss and there is a police report as well. We want to get our car fixed asap and this company is not responsive.Business response
10/09/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Initial Complaint
10/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My name is ****** ***** and I am EXTREMELY UPSET. On Tuesday, September 24, 2024 I signed up for Unique Insurance (policy# ILP3425124) thru THE ***** / agent name: ******** ****** for $74.00 per month. I notice that they took out $82.15 instead of $74.00.Apparently, Unique Insurance have some kind of plan called the escalation plan that I NEVER SIGNED UP FOR. On Friday, September 27, 2024, I received a LATE EMAIL with a bill from Unique Insurance saying my bill is due on October 13thwhich is 19 days later. I thought they were crazy. I immediately called THE ***** FIRST and they told me that the agent made a mistake not telling me about the Unique EscalationPlan and YES I have to pay again on October 13th. I requested to cancel, and they said I need to call UNIQUE INSURANCE.I tried calling Unique Insurance the same day on Friday, September 27thand was informed I need to speak to THE ***** UNDERWRITING TEAM TO CANCEL THIS POLICY, so, I called the zebra back and the underwriting team was gonna for the day.Monday, September 30th, I called spoke to **** ******** with "the zebra" and he apologize and told me he will cancel the policy yet, Unique will have to refund me a check and I need to call them. I then called Unique Insurance and and they told me they will send me a check in the mail, Since Monday, Sept 30th, I have yet to receive my check. I have receive3 different pieces of mail in my mailbox from UNIQUE INSURANCEyet, I have yet to receive my check.I have spoken to 3 people at Unique Insurance about my check and they told me it was mailed out that same day, September 30thand the Ck#***** for $43.00.Can you please help me get my money back from this Insurance company that rip me off please? I live on a very small pension and I AM SO UPSET that I have to use another credit card to find reasonable Insurance again. ****** *****Business response
10/09/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our underwriting leadership team will be reaching out to you to discuss your concern.Customer response
10/09/2024
Complaint: 22392858
I am rejecting this response because:
Sincerely,
Teresa LowryBusiness response
10/10/2024
While it is our goal to resolve all matters amicably, there are occasions when we reach an impasse with the claimant or their representative. The company will contact the complainant again at the last known contact information available. Meanwhile, we encourage the Complainant to contact our company directly to discuss the status/outcome of their issue.Customer response
10/10/2024
Complaint: 22392858
I am rejecting this response because: I WANT MY REFUND CHECK that they said they sent out on 9/30/2024, I never received. Since 9/30, I received 3 more pieces of mail from Unique Insurance yet, I never receive my refund. I WILL go to the courthouse and file a lawsuit if that’s what they want me to do. I am a Senior Citizen who is retired and live on a budget, these people rip me off and now they won’t send me my check. They need to send me my check now or I will sue and yes, that’s a threat. Thank you.
Sincerely,
Teresa LowryBusiness response
10/10/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our underwriting leadership team will be reaching out to you to continue discussion regarding your concerns.Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged 2.5Xs the monthly rate to continue my coverage. Due to being 10 days late. This happened previously as well and I was forced to pay approximately $340. They are not justifying the increase to over $400. The normal monthly payment is approximately $180.Business response
09/27/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our underwriting leadership team will be reaching out to you to discuss your concern.
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Get a QuoteCustomer Complaints Summary
105 total complaints in the last 3 years.
20 complaints closed in the last 12 months.
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