Complaints

• Initial Complaint

  02/04/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a policy with Allstate and have had them for 1 yr. I am on disability due to a complicated pregnancy so my income is fixed. I had 2 times a cancellation notice went out over the year due to me having to wait for my ** to recertify my disability and now Allstate is asking me for 832 up front to continue my policy when I've been making monthly installment payments. I was told by a agent they could put me on a special payment plan but i have to wait until 2/23 when my policy by that time will be cancelled. Its not right Allstate is requiring all this money from people who have limited incomes and cant afford to pay all that up front. a lot of us especially these days are barely making it in this economy. All i want is for my payment ** to be placed back on installments so i can continue to pay as i have been monthly. I need someone to reach put that can help me as I've been hung up on by 2 agents and everyone is giving mixed information but not helping me. Please corporate I'm asking to be put on my installment payments. 

  Business response

  02/05/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer response

  02/05/2025

   
  Complaint: 22897679
  
  I am rejecting this response because:

  I have tried calling the buisness and they have not been assisting me which is why im filing a complaint thru the bbb
  
  Sincerely,
  
  ******* ****

  Business response

  02/06/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer response

  02/06/2025

   
  Complaint: 22897679
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  02/04/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Allstate told me i had until the 31st to pay. I paid on the 31st. They terminated my policy anyway. The email to the CEO (which was officially ignored) is below:Allstate has mishandled me before, and with intent. But this time, your organization has gone too far. And I promise, if this isn't rectified, it will lead to legal issues for you. Because what Allstate did is ABSOLUTELY illegal, and I'm not going to allow it.I had until January 31st to pay my bill. I paid on January 31st, as directed, to keep my account current. I paid a little after 9pm. I literally broke my body doing so much gig work (I have sciatica), and I borrowed money from a friend, to make sure I paid on time.The very seemingly senseless woman I spoke to earlier, told me that since she couldn't see that I paid yesterday (although I offered LITERAL PROOF), that that means they can't reinstate. That is pure nonsense, and the way Allstate is managing my account is abhorrent. How do you tell a customer they have until a certain day to pay; know that your payments take up to 48 hours to process, yet have NOTHING in place to assure that the people who paid you on time (according to what your representatives told them) won't get deactivated? This is grossly unprofessional. I was a bit over $60 past due. So now Allstate has $230 of my money, and I can't even afford to buy new insurance. How do you have my money and I do not have insurance? Your company is literally putting my life in danger. Cops follow black people where I live, just with the intention of checking tags. I'm usually fine. But now I have to be worried about being pulled over for being uninsured, although I paid my goofy insurance company. I don't know if you have been paying attention all these years, but cops pull over black people for "routine traffic stops", and then those black people end up dead. So yes, your organization's nonsense is putting my life in danger.

  Business response

  02/04/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer response

  02/04/2025

   
  Complaint: 22896028
  
  I am rejecting this response because:

   

  their agents hung up on me when i stated i had recorded proof that they told me i had until the 31st to pay. They know i paid on time and refused to acknowledge that and help me. They will not help me which is why i reached out here.
  
  Sincerely,
  
  ****** Salahud-din

  Business response

  02/04/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer response

  02/04/2025

   
  Complaint: 22896028
  
  I am rejecting this response because:
  

  Allstate doesnt have to respond here. They need to reach out to me and instead my money. Only thing they need to do here is respond after they've actually attempted to help me. They're automatically refusing to help me. They know my number. 

  Sincerely,
  
  ****** Salahud-din

• Initial Complaint

  02/03/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Practices such as sending anonymous mail posing as important financial or tax documents just so it scares/tricks people into opening it is deceptive and sleazy. Especially at a time when everyone is getting their documents for tax preparations. This could particularly be unsettling on older folks, which is who I really think this deceptive practice is geared towards. I demand this company cease and desist this practice. Corporate, as well. I don't even do business with this company, and now I will never do so.

  Business response

  02/03/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer response

  02/04/2025

   
  Complaint: 22884630
  
  I am rejecting this response because: They are passing the buck away from BBB. This will be handled by BBB, not the "Allstate customer service".
  
  Sincerely,
  
  ****** *******

  Business response

  02/04/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer response

  02/04/2025

   
  Complaint: 22884630
  
  I am rejecting this response because: I truly don't even think they looked at this complaint. I think they saw "complaint" and thought it was due to their insurance products. I guess the BBB will have to do their thing then. I'm not a customer, so there is no confidentiality issues here. I'll go to the press!
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/31/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 30th, 2024, I submitted an insurance supplement for a customer who is getting his truck repaired. we received an email on the January 2ed 2025 that the check was sent out. on January 14th i called to inquire about the supplement because neither the customer or I had received anything, and they said it must have been a mix up and they would get it mailed out right away. On January 24th, 2025, I called again to check on the status and they still neglected to mail the check. i wrote a second supplement that was to reflect the cost difference on parts that had to be ordered and i add Ten (10) days of storage just from the 14th-24th since they have neglected to send the money to fix the vehicle, and it was stuck at a standstill taking up room. Then they emailed right away stating they won't pay the storage. on today January 31st i called them again to check the status and they still hadn't mailed the check. they said that they would mail it today, but I've heard that before and have no confidence in anything they tell me at this point. I would like to see this resolved if possible but even when i mentioned taking it to the BBB they still seemed pretty sure it wouldn't change anything but I'm hoping that's not the case. thank you.

  Business response

  01/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  01/30/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RE: Date of Loss: 02-06-2024 Dear Sirs,I am writing to request your assistance to recover my car rental expenses stemming from the above-mentioned date of ******* car (2023 Tesla) was severely damaged while parked on a street in the *****. The vehicle that caused the damage was operated by a drunk and unlicensed driver, and covered by Allstate. Allstate accepted 100% liability for the accident and paid for the repair of my car to my insurer, Travelers.On February 15, 2024, my car was picked up by ******** Body for repair. My car was held at ******** Body approximately 5 months until completely repaired. During that time, I had to use rental cars 6 days a week to go to work. My occupation requires me to travel to different locations in the five boroughs, so I had no choice then to rent a car for the period my car was in the repair ******* a result of the subject accident, I suffer great economic losses. Please note that the total amount spend in car rentals is $7, ******. My insurer, Travelers reimbursed me only with $900.Despite my multiple attempts to collect the amount I was owed Allstate did not reimbursed me for the remainder of $6,994.79, which caused undue financial hardship and inconvenience to me and my family.On Dec 12, 2024 I sent a Demand letter to Allstate. As of the date of this complaint, I was not reimbursed for the remainder, nor I received a response from Allstate.I hope you can help me resolve this situation. Thank you ****

  Business response

  01/31/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  01/30/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was impacted by the CA wildfires in *********. I was mandatorily evacuated from my home on November 6th. I filed a claim shortly after being evacuated. My claim is still open and as of today, I've had 3 different adjusters. Prior to moving forward with any expense, I communicated with my adjusters to ensure the expense would be reimbursed. On Wed, Jan 8th I spoke to the 2nd adjuster, ****, and reviewed my expenses (******). After ****** review he told me I should receive payment by the following week. I went weeks of not hearing from him, only to find out that he no longer worked there, and I had been assigned yet another adjuster named, *******. ******. Now information is being shared with me by the 3rd adjuster that's never been shared with me before. I'm now being told that the first 2 adjusters made errors in how they processed my reimbursements, and they communicated incorrect information to me. Yesterday, 1/29/25, I was told that I wasn't going to be reimbursed for the amount that was originally approved by ****, but now that amount is going to be a little over $1,000.00. After challenging that amount, I was then told that it was a mistake and I should be receiving a 7k reimbursement. I received the reimbursement approval email today and it was for $1,863. They are also deducting a $5550 rent abatement for Jan and Feb. My lease ended on Dec 31st.

  Business response

  02/03/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer response

  02/03/2025

   
  Complaint: 22880103
  
  I am rejecting this response because they are not trying to resolve my complaint in good faith. I have already completed the form they are directing me to. My complaint is still unresolved. 
  
  Sincerely,
  
  ********** ****

  Business response

  02/04/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer response

  02/04/2025

   
  Better Business Bureau:
  
  This issue has been resolved. Thank you for tour time. 
  
  Sincerely,
  
  ********** ****

• Initial Complaint

  01/29/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jan 29, 2025 Im writing this letter to highlight what I think are bad practices concerning Allstate Insurance initial quotes that I received over the phone on Oct 14, ******* current insurance policy was up for renewal on Oct 16, 2024. I already had a few quotes from other insurance companies and when the Allstate Agent gave me a quote, I was informed that if I wanted to take advantage of the lowest quote on the initial phone call, I had to take advantage of that low cost before I ended the call. After getting the quote on Oct 14, 2024, while we were still on the phone, I formed the agent that I had insurance coverage from my current policy until Oct 16. 2024. He told me that he was just getting payment information today and he would not charge my card until Oct 16, 2024, since my current policy was still enforced. Also, I mention to the agent that I was still seeking quotes from other insurances companies, and the agent advised me if I got a better quote, I could call back before Oct 16, 2024, and get a full refund, but he also stated that a refund wouldnt be needed because he would not charge my credit card until Oct 16, 2024. On Oct 15, 2024, a day later, I call the Allstate agent back to let him know that I didnt want to move forward on this policy since I found a better quote. Allstate refunded all of my money back to my credit card, except $28.72. Even after, I reminded the agent about what was stated to me concerning the cancellation the next day if needed. Allstate told me the only way I would receive the remaindering $28.72 refund; I would need to show proof of insurance from my current policy to get the full refund. After submitting proof of coverage from my current policy they still wouldnt give me the full refund. I already had insurance coverage and the agent that gave me the quote knew this and shouldnt have charged my credit card until Oct 16, 2024. ******* ***** ************

  Business response

  01/30/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Allstate to discuss a possible Home Owners claim on 1/13/2023. No assessment or claim was ever completed It was not process and no payment given. The agent reported the claim and it is on my LexisNexis report which effects my insurance rates. This is inaccurate. I have the letter from Allstate that it was canceled.

  Business response

  01/30/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer response

  01/30/2025

   
  Complaint: 22871028
  
  I am rejecting this response because:

  I already tried that route. A claim was not filed by me. I called and discussed my situation and concern with representative. No one ever came and did an assessment or provided an estimate. No claim was filed . No payment provided 
  I did not request a payment 
  A claim" is a formal request made by a policyholder to their insurance company to receive payment for a covered loss or damage that occurred, essentially asking the company to reimburse them for a covered incident.

  no claim was filed 
  Sincerely, 
  **** ************

  Business response

  01/31/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started a claim with Allstate last March due to issues with shower. I have made one complaint with the BBB after them not wanting to approve the costs for repairs of shower and after them denying bids that I submitted. . Fast forward 10 months later and now they are not wanting to release anymore funds for project due to poor communication between Allstate and the contractor to use previous glass to shower. The contractor explained to Allstate that my existing glass will not fit due to the measurements changing when you remove tile as well as boarding of shower. Allstate is basically telling my contractor to make the existing glass work that overlaps now with the tile that has been used for repairs. The glass doesnt fit. I have been waiting for almost one year to use my shower. I know one year later almost still have a shower I am unable to use. They okayed for the repairs to be done and now that are not following through for the shower to be finished. I am needing this to be resolved and I called **** the manager of my adjuster to explain to him how this is my fault as well as that I am now the one who is getting punished for the poor communication of Allstate with the contractor. Allstate needs to be held accountable for this and follow through on payment for there clients when they have approved a project. They should not be allowed to start a project and then leave the client left with an unusable shower. Please help me get this resolved so I can be done with the repairs.

  Business response

  01/30/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  01/28/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am paying for a hospital indemnity insurance policy and I dont seem to have a policy according to Allstate. However; my employer is telling me otherwise. I was in the hospital for several days in December of 2024 and I want to submit a claim do to financial issues. I havent been able to work from 12/12/24 until now. Im attempting to be released to go back to work on 2/3/25.

  Business response

  01/30/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩