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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Empire Today installed defective carpet in my home. The carpet has a hole in it, that was there when the carpet was installed. Empire has refused to fix the problem.I filed a compliant with Empire, and sent them pictures. Empire sent me an email saying I could have problem fixed by contacting to ************ to submit a claim with the empire service plan team. I called the Empire service plan people. They refused to fix the problem since it was caused by Empire, and not me. Apparently, they only will fix a a problem I created. If Empire created the problem, the Empire service plan won't fix it.Best regards,*******************
Business response
03/08/2022
We appreciate the customer contacting us regarding their concerns.Service was completed. We apologize for the inconvenience and thank the customer for their feedback.
Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i called this floor company to get new carpet put down and the old taken up. A man came out and explained everything and i paid $900. When the day came to have my service done, they where a no call no show. i called them and got the run around. As of today, they still have my $900 and no service. I would like my money back. When i called and speak to someone, they keep saying they will have a supervisor to call me.Business response
02/24/2022
We appreciate the customer contacting us regarding their concerns.
Per the customers request, the order has been canceled. The customer has been refunded the full amount of the deposit to the original payment method.
We apologize for any inconvenience and thank the customer for considering our service.
Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
5th of January 2 people came to install laminate flooring and 1/4 round trim and transitional trim. Installers left my home in a mess (cut everything inside room with no filters on saw, I left them an empty 2 car garage that attached to room) and did a hack job on my floors. I called to express my concerns. For the mess reference # 1-5836299863 for the bad install # 1-5836299868. Empire (Daisy) rescheduled for a different crew to fix the bad install on the 17th of January, the same 2 people came. Daisy rescheduled for the 8th of February, no call and no show. Rescheduled for the 12th of February, installer called a 3:47 to say he wasn't coming. Assured me he would come the next week and I'd be the 1st job. Rescheduled for the 19th of February, I called around noon, empire said they would be here by 3:30, installer called at 4:19 saying he'd be here at 5:30, empire called and said install got a flat tire and couldn't make it. After the 2nd reschedule I told Daisy I wanted refund and to come and take it all out. She said that can't be done. I've used personal days that I don't get paid for waiting for them to never show, my weekends waiting for no shows. I paid them $500.00 and owe empire-***** fargo $1,919.46 account # *******************, I've lost money for taking days for them not to show. I will have to hire someone to fix this job and pay for the replacement trim and flooring. Daisy scheduler ************************************************************ ************************* install manager?***************** sales person, they all have seen pictures and agree it's a disgusting job. Rescheduled 4 times and never done a thing!Business response
03/10/2022
We appreciate the customer contacting us regarding their concerns.
We have offered to service the flooring under warranty at no cost to the customer. We apologize for any inconvenience and thank the customer for their feedback.
Customer response
03/14/2022
Complaint: 16790528
I am rejecting this response because: they empire has scheduled me to be home 4 different times and never showed (that's 40 hours) of me waiting on them. No additional charge!? They owe me for the cleanup I had to do and an incomplete floor. I believe all the attachments were sent with my original complaint... rescheduled ... for what, THEY DONT SHOW UP when they reschedule, I sit here for 10 hours each time for no one to come?
Sincerely,
*****************************Business response
03/21/2022
We've attempted to discuss any open concerns with the customer and schedule service but the customer has not returned our calls.
We thank the customer for their feedback.
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Get a QuoteCustomer Complaints Summary
2,039 total complaints in the last 3 years.
527 complaints closed in the last 12 months.
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