See Hours
| Monday | 8:30 AM - 5:00 PM |
|---|---|
| Tuesday | 8:30 AM - 5:00 PM |
| Wednesday | 8:30 AM - 5:00 PM |
| Thursday | 8:30 AM - 5:00 PM |
| Friday | 8:30 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:FTC Takes Action Against Multistate Auto Dealer Napleton for Sneaking Illegal Junk Fees onto Bills and Discriminating Against Black Consumers
The following describes a government action that has been resolved by either a settlement or decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 4/1/2022, the business entered into a settlement with the Federal Trade Commission and the Illinois Attorney General. The business will pay $10 million to settle the lawsuit alleging that the business' eight dealerships and the general manager of two Illinois dealerships illegally tacked on junk fees for unwanted "add-on" products such as payment insurance and paint protection. For more details, please click here for the press release.
On 11/14/2022, the Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Group's junk fees and discriminatory practices. According to the press release, the agency is sending 66,355 checks, averaging $147 each. Recipients should cash checks within 90 days. Consumers who have questions about their refund should call the refund admistrator, Epiq, at 888-691-6050. The Commission never requires people to pay money or provide account information to get a refund. For more details, please click here for the full press release.
Overview
Headquarters
Ed Napleton Automotive Group
1 Oakbrook Terrace
Ste 600
Oakbrook Terrace, IL 60181-4485
BBB Accredited Since: 7/1/1988
Years in Business: 48
BBB Accreditation & Rating
About This Business
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 4/8/1988
- Business Started:
- 1/1/1977
- Business Started Locally:
- 1/1/1977
- Business Incorporated:
- 10/9/1991
- Type of Entity:
- Corporation
- Alternate Names:
- Ed Napleton Dealership Group
- Napleton Fleet Group
- Napleton Dealership Group
- Napleton Automotive Group
- Ed Napleton Motors
- Ed Napleton Leasing
- The Napleton Group
- Napleton Auto Group
- Related Businesses:
- Napleton's Porsche of Westmont
- Napleton's Aston Martin of Chicago
- Napleton's Valley Hyundai
- Napleton's Arlington Heights CDJR
- Napleton's Kia of Elmhurst
- Ed Napleton Acura
- Ed Napleton Honda in Oak Lawn
- Napleton's River Oaks Honda
- Napleton's River Oaks CDJR
- Napleton River Oaks Hyundai
- Napleton Maserati of Downers Grove
- Napleton River Oaks KIA
- Napleton Off Lease
- Porsche Downtown Chicago
- Napleton Ford of Oak Lawn
- Business Management:
- Mr. Edward Napleton, President
- Ms. Kristen Napleton, Vice President of Development
Additional Contact Information
- Principal Contacts
- Mr. Edward Napleton, President
- Ms. Kristen Napleton, Vice President of Development
- Customer Contacts
- Ms. Kristen Napleton, Vice President of Development
- Fax numbers
- Primary Fax: (630) 530-9981
- Other Fax: (630) 530-0562
Additional Information
- Business Categories
- New Car Dealers, Used Car Dealers, Auto Repairs, Auto Maintenance, Auto Parts
Industry Tip
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