Complaints

• Initial Complaint

  01/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  1-2-23 traded in my 2020 **** edge for a 2023 hyundai palisade. They promised full pay off trade for the 2020 ****. I saw the paperwork that reflected this. We then ended up putting 6k down on the palisade hoping to lower monthly payments. We noticed last night after going through the bill of sale that they only paid ****** for the **** edge, then took ***** cash of our money to pay the rest of the ****. Which left only ***** down on the new car. They fudged with the numbers to put more money in their pockets. They failed to provide this document and claim it never existed. I would never take less than what my car is worth, and they are trying to say that this is the case. The 2020 **** edge ***** blue books for ******. They lied and committed fraud.

  Business response

  02/22/2023

  The Executive Manager and General Sales Manager has been working directly with the consumer and resolved the concerns.

  Customer response

  02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hyundai of Palatine continues to harass me about my car and wanting to buy it from me. I have stated on multiple occasions that they are not to contact me again but every few months they call me again. I have stopped using this dealership for service as the harassment has gotten too intense. Today when I was called the excuse was that the person was new and that their name was **** but I have a text from Hyundai of Palatine from April from a ********************** me for the same reason. I have told them each time they do not have permission to call my cell phone but they keep calling my cell phone so there is also a TCPA violation going on.

  Business response

  08/30/2022

  I have made a DO NOT CONTACT note in our CRM.  I have also deleted his phone number from our dealerships record.

   

  Thank you,

   

  *******************

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Came in on 8/8/22 to take a look and purchase a 2010 Lexus is250.I was working with salesman *****. He Pulled the car up for a test drive.As I am driving the car, coming to a stop at a red light I am having trouble stopping the vehicle, it wouldnt stop! I asked if vehicle has been inspected properly before being put on lot and he reassured me 100% that it was.I felt very unsafe and pulled over in a parking lot and told My salesman to drive it back as he drove it back he reinstated he knew exactly what I meant. Why lie saying its been inspected properly?He told his manager about situation and both drove the vehicle. I asked ***** if vehicle can be inspected by a tech he then put vehicle on a lift and took us with.Upon inspecting vehicle with tech rear brakes are down to below spec on top of that vehicle needs exhaust work. I was lucky enough to have caught it on time and not take the vehicle home and god forbid have a accident. I would have liked to see the safety inspection performed by tech and see what went wrong to see who would be responsible for putting someones life in danger.if this vehicle was put on the lot like that I wonder how many other cars were not inspected properly.Come on Hyundai you guys are better then that lets at least make sure vehicle is up to par before selling it. ***** spoke with manger about situation and not once did the manager come out to talk to me and apologize and come to a conclusion about what can be done. So unprofessional dont recommend doing buisness with these guys and Ill make sure to let friends and family know. on top of that salesman added $2500 cleaning service saying it comes with purchase and that it was applied to vehicle already. But again vehicle was dirty. All I asked was for the car to get fixed properly and get a better deal on it. I expect a response back with a resolution on what can be done. Id like to give a second chance. If it can be resolved

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a complaint regarding the financing of a vehicle that I bought from Hyundai of Palatine. When financing the vehicle I approved for the dealership to run my credit. In doing so, they ran it 6 times in 5 days which dropped my score by 60 points. I was not aware of this since I purchased the vehicle in October 2021 and it didn't hit my credit until June 2022. The biggest issue was the fact that they sent 3 inquiries to Hyundai alone. I want my credit fixed due to the dealerships error.

  Business response

  03/21/2023

  The FICO score revisions that have occurred in the last few years ignores all mortgage and auto inquiries made in the last 30 days before scoring.  If you find a loan within 30 days, the inquires will not affect you score while you are rate shopping.  The credit-scoring model recognized that many consumers shop around for the best interest rates before purchasing a vehicle or home.  In this case, presenting your loan package with multiple lenders, for the best rate.  In the newest formula used to calculate FICO scores, a consumer can shop for an auto loan for up to 45 days without affecting their scores. 

  Customer response

  03/21/2023

   
  Complaint: 17551806
  
  I am rejecting this response because:
  Its absolutely absurd. It 8 months for that answer. Really?
  Sincerely,
  
  *********************

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 ****** Altima from Hyundai Palatine on November 22, 2021. The paint on the bumper is coming off. How? I am not sure but that is not supposed to happen on a vehicle. I am not sure if this vehicle was in an accident and the bumper may have had to be replaced resulting in a poor paint job. I am already upset that I had to pay for front and rear brake pads and rotors in the month of April 2022, so to have to see paint peeling in excess on the bumper is absurd. I should not have to pay out of pocket for a paint job. I don't see this issue on any other ****** Altima similar to my vehicle. I strongly believe the dealership sold me a bogus vehicle. I have even tried to contact the dealership numerous times and was told the manager was not in or available and that my phone call would be returned. No phone call was returned. My bumper needs to be painted professionally and correctly. This is not a very old vehicle and the paint should not be doing this.

  Business response

  06/16/2022

  Crystal, I would like to setup an appointment for the General Manager to access what is happening with your bumper.  Feel free to contact me at anytime.

   

  -*******************

  Corporate Strategy Manager

  Leader Automotive Group

  ************

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealer listed MSRP on their website. Only after almost 2 hours at the dealer including test drives and trade in appraisal did they quote a price 20% ($10k) over sticker. They also had to "retrieve" our car keys so we could leave. This false advertising was egregious. Even if they want the $10K that should have been disclosed before investing our time.

  Business response

  06/16/2022

  ****,

  In the historic low inventory levels, vehicle pricing has been volatile.  Manufactures have taken away almost all rebates and MSRP is the Manufactures Suggested Retail Price.  Our advertising which is controlled by an approved vendor by the manufacture is compliant.  The suggested pricing is shown alongside the transparency "Please call for price".  

   

  As it relates to your trade in value, vehicle valuations have increased approximately 20% and I am certain the value of your vehicle is more today than it was 1.5 years ago.

   

  Please reach out to us if I can be of assistance to locating a vehicle that falls within your budget.  We have many options available.

   

  -Thank you

  Customer response

  06/16/2022

   
  Complaint: 17292125
  
  I am rejecting this response because: The ad and the salesperson were deceptive.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my Tesla model 3 two months ago for $46k. Fast forward one week, I wake up and my tire is flat. They refused to fix it for me until I stated I would be sharing my experience online. All while missing out on work because I was waiting on them to call me back for 2 days. That same week I find a bubble in my second tire. I didnt even bother contacting them at that point because I had no time or patience to wait for them. I paid $300 to fix my 2nd tire.They didnt even detail my car, there was dirt everywhere when I purchased it. Since the moment I purchased my vehicle the dash camera and drivers side auto pilot camera have not been working. I thought it was because there was no flash drive in. I purchased multiple flash drives, it still didnt work. I make an appointment with Tesla themselves and they tell me that my camera needs to be replaced, along with my drivers side camera and multiple sensors. I have paid over $1k in repair on issues that were hidden from me when I initially purchased the car. When the technicians at Tesla saw my paperwork and heard about my experience they told me I had been heavily ripped off. I have contacted the managers and have yet to hear back from them. They clearly dont care since they already got their money.

  Customer response

  06/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shurowq Salim

  Business response

  06/16/2022

  Shurowq Salim, the Executive Manager of Hyundai Palatine; ***************************** has communicated that your matter is resolved. 

   

  Thank you,

   

  -*******************

  Customer response

  06/16/2022

   
  Complaint: 17112787
  
  I am rejecting this response because: I was spoken to on the phone my the Executive Manager of Hyundai Palatine; *****************************. However my issue has not been resolved in anyway. I was told I would hear a response from him over a month ago and have yet to receive anything despite me reaching out for an update. My issue has not been resolved. Attached is my last correspondence with ******. Please show me evidence that my issue has been resolved. 
  
  Sincerely,
  
  Shurowq Salim

  Business response

  03/21/2023

  The dealership and the executie manager had worked with the consumer to resolve the matter.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filing on behalf of my father-in-law, *****************. He is 81 yrs old and does not speak english very well, or write in english. In late October 2021 my father-in-law purchased a 2022 Hyundai Palisade from Hyundai Palatine in Palatine, IL. They had a Korean speaking salesperson who gained their trust. His first name is ***** and I'm not sure he is still working there. Due to his misplaced trust, they thought they were paying sticker price, and claim they didn't want an added protection plan, which I learned costs between $900-1500 at two very reputable dealerships. I also learned, and this may be tax fraud, is that they added door trim guards as well, for a total of $2994. I understand that tax is only supposed to be charged for materials, but not the service part. This could be an issue. Basically my in-laws claim they didn't understand that they paid over MSRP and that they paid for the extra protection plan. My wife and I went to the dealership to discuss, and the slaesperson told my wife that they normally charge over $8000 for the protection plan. The sales practices are awful. What happened is that they took advantage of elderly Korean national and ** citizens. They agreed to give us $2000 back, which took about 3-4 weeks to receive. The person who approved this is no longer there. If this was all that has happened, we would walk away and say ****** learned. However, it's been 6 months and they have not sent a title to their vehicle, which was paid in full. We called the IL Sec of State and learned that December 6th 2021, the title switched hands and is now in possession by a company out of ********. ************************** ******************************************. My in-laws can't sell this car. I asked a friend who owns a dealership and said that they could be using the title to float money for their business, which should be illegal. At this point I believe additional compensation is due, and a title. They preyed on elderly, and are using the title for their gain

  Business response

  04/27/2022

  Hi Song, I was informed that ***** reached out and resolved your concerns. Please let me know if you need additional assistance. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩