Complaints

• Initial Complaint

  11/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered checks from this company on 11/19/2024. My card was charged. My order has been stuck at *** in ******** since 11/21/2025. It is actually supposed to be transferred to **** for delivery and **** has received no updates. I really need the checks and obviously they are not going to be delivered. I want a refund. This is not a reputable company and I could have had them from my bank by now. DHL is equally horrible. If a refund is not issued at once, I will dispute the charge with my credit card company.

  

  Business response

  12/04/2024

  We sincerely apologize for the issues you experienced with the delivery of your order.
  Our records show that you contacted our customer service team on 12/2 to express your concerns and request a refund. Upon reviewing your order and the tracking details, it was confirmed that there was indeed a delay with the shipping carrier.
  As per your request, a full refund was issued. Please note that refunds typically take 35 business days to process and return to the original payment source.
  We appreciate your understanding and apologize again for any inconvenience caused. Should you have any further questions or concerns, please dont hesitate to reach out.
  Best regards,

• Initial Complaint

  11/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of Transaction: 11-03-2024 Amount $40.45 Issue: was not given a chance to review shopping cart before it was approved. The items I find objectionable are the shipping fee $9.99, and, handling fee $5.00. It is not the amount of these service fees, had I been given the chance to review ALL THE CHARGES, I probably would have found them all to be acceptable. I have searched the website and sent a message through the website, and, have yet to find a description, nor even a mention, of the policy regarding these two charges which I was not given a chance to review before my order was accepted. - JL

  

  Business response

  11/27/2024

  Hello,
  Our sincere apologies for the confusion, and thank you for sharing your feedback. Both the shipping and handling fees are presented before the submission of your payment, and we regret that this information was overlooked.
  We are sorry to see that you canceled your order, but please note that a full refund was issued to you on 11/4. We would welcome the opportunity to serve you in the future.
  If you have any questions about the order submission process or your order total, our customer service team is happy to assist you by phone. Please don't hesitate to reach out if there's anything else we can do to help.
  Best regards,

  Customer response

  11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  10/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered checks on the 12th of October and am still waiting to receive them. I paid nearly $30 for fast shipping. I attempted to email them to find out about things. They have yet to give me a reply. I want to get the nearly thirty dollars back I paid for fast shipping.

  

  Business response

  11/27/2024

  Hello,
  Thank you for reaching out!
  We wanted to inform you that your order required additional information before we could proceed with fulfillment. We made several attempts to contact you both by email and phone. However, when we reached out by phone, the respondent disconnected the call without addressing the issue or working toward a resolution.
  As a result, we had no choice but to cancel and refund your order. A full refund was issued to you on 11/8.
  We would welcome the opportunity to assist you in the future. To ensure smooth processing, please provide a current email address and be prepared to engage with our agents by phone if additional information is required to fulfill your order.
  Thank you for your understanding, and we look forward to assisting you in the future.
  Best regards,

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered some checks on 07/02/2024 and the wrong design of checks showed up in the mail. Either the website description was inaccurate or someone or something at the processing plant messed up and sent out the wrong design. The design that I didn't pick that did show up is awful and I hate it so much. I had an awful experience ordering checks with your company. The design was family values, ex. wedding, new baby, etc. I happen to be LGBTQ myself and I am very upset carousel checks is giving out inaccurate website description on products and not giving the exact designs the customer ordered. Plus I am very angry and upset with the very poor customer service I received afterwards. I tried calling Carousel checks and kept getting an answering machine. I even tried sending out emails with my issue and no one will respond back to my emails. This is very unprofessional and unacceptable customer service. I will most likely probably never order checks from Carousel again and go with another company next time. The checks had multiple designs in the booklet and I only liked one design picture, but hated out of all of the other designs and hated so much pictures of the other checks. I can only use 5 checks out of this booklet for one design. Please refund me my money back or send me replacement checks. I don't know if I need to send the checks back, but I want to talk with customer service first before mailing my ********************** and cannot get ahold of anyone. Please help me out with my options. No way I am going to use all these checks with that awful design that doesn't reflect myself.

  

  Business response

  08/06/2024

  Hello

  Thank you for your feedback and our apologies for the late response. 

  We appreciate your input on the product description, we will take that into consideration.

  Our records indicate you have spoken with a member of our customer service team who has provided you a free replacement of alternate check design; we appreciate the opportunity you provided us to resolve to your satisfaction. 

  If you see further resolution do not hesitate to contact us and speak with our customer service manager.  

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my replacement checks. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Late November 2022 ordered Duplicate checks printed by Carousel Checks in ***** ********. Received them 12/12/8/22. Started First book beginning with #****. Wrote out Checks #**** and **** & ****. Did not copy to the duplicate checks - call Carousel checks, they reprinted and send new. Still not great but better. Now I re write the info on the duplicate check. I have been using these checks #**** to #****. **** I wrote on 4/9/23 Just 4 months after getting the reprinted checks. Of these checks ****, **** and **** would not tear out of the check book properly. It tore of the very top of each of these checks. I called today 4/10 to ask for a refund and they said they would not refund the money because I ordered them last year??? Their product is defective and not of good quality. I would like a total refund of the $53 and change I paid. I am reordering checks from another source that I have used before without issues.. I am 77 years old and never had this happen before. Not good customer service and very poor ********************** practices.

  

  Business response

  04/18/2023

  Hello *********

  Our apologies that you are still experiencing an issue, we feel confident that we could make it right bur want to honor your request for a refund.  

  Your order was paid by credit card, when this payment  method is utilized we are limited in the amount of time by which we are able to issue a refund.  Credit Card transactions can only be issued within 90 days of the purchase, this is not by our choice but rather systems established by the merchant/payment industry.

  Please contact me directly by email to confirm your mailing address and we will issue a check refund.  

  You can email me at ******************************** and please reference your order number:  EVC-64321-9377

  Best Regards

   

  Customer response

  04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have once bought one checkbook from Bradchecksrewards, and got several charges after the purchase. They seem to charge me once in a while. I got several notice from my bank about being charged. The latest charge was yesterday. They might have retained customers credit card information and charge them once in a while. They charged me but did not send any checkbook. I request them to return the overcharged money from me.

  

  Business response

  12/15/2022

  Hello 

  I believe you have contacted Carousel Checks in error.  We do not have an affiliation with Bradford ***************************** you need additional support regarding an order with Carousel Checks please contact our customer service team at: ************

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Charges that suddenly appeared.No mention of handling fee is my only problem. While ordering checks, purchased Value Priced checks. Consisting of 2 boxes of singles. Discount was applied as described. Shipping was applied as described.Tax was applied as expected. But Handling was applied !! No mention of ******** was disclosed.

  

  Business response

  12/07/2022

  Hello ******

   

  We are sorry to hear you had a less than perfect experience!

  Handling fees are applied on the checkout, they are shown in the order total before payment is submitted.  We appreciate you taking the time to send  screenshots, however these would not be reflective of this presentation showing this charge on the checkout page of our ordering system.  The reason handling fees are applied at checkout as they are applied based on the number of items purchased which wouldn't be assumed prior to this step of order completion.

  The handling fee is however shown on "Thank You For Your Order" screenshot as this is a confirmation of the order being received and provides for you a detail of the order total as presented before the payment was processed.

  Handling fees are customary in our industry and cover costs to prepare and package each item for shipment. 

  We value your business and as a one time courtesy for your first order we have issued a refund of the handling fee as well as the taxes applied for this segment, refund was issued to your credit card for $8.10 and should reflect to your source of payment in 3-5 business days. 

  Customer response

  12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for personal checks with this company on their website. They advertised two boxes of checks for $9.98. I also selected free shipping. When I checked out online, they added a $7.20 "handling" charge in the fine print. This is a deceptive, undisclosed practice. The website did not give me a chance to review my order before placing it - another deceptive practice.

  

  Business response

  04/12/2022

  Thank you for your feedback!

  
  We are sorry regarding the confusion with pricing on the order.  

  
  Handling fees are customary in our industry, the handling charges cover the cost of the materials and labor to prepare for and ship your order.  
  We appreciate your thoroughness in supplying images from the order process, the handling fees is presented prior to checkout and you can see that in image 2 that you supplied.   Handling fees cannot be calculated until checkout as they are based on the number of items you are purchasing.  

  
  Because we value you as a customer we have issued you a refund in the amount of $7.86, which is the handling fee of $7.20 and the associated tax.  

  Customer response

  04/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  THANK YOU SO MUCH FOR YOUR HELP BBB!!!

  
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩