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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have attached to this email, text messages and copy of letter mailed to Always Ready Repair.As of today March 5, 2023, I have not heard from Always Ready Repair since the last email received on February 24th at 2:07PM from ************************* owner of Always Ready Repair.The problems with the Magic *** furnace has been oncoming each time I turn the furnace on since the date of installation 13th of December 2022.I have contacted ***** Fargo and my bank filed dispute total amount paid *******.. In January, ***** wanted to blame air duct needed to be cleaned. I had this done on the 27th of January. All the other details you will find in all of the images and documentation attached to the case. I am requested FULL REFUND and COMMUNICATION and response from Always Ready Repair by email or text only.
Business response
03/06/2023
Please see all attached supporting documents for this complaint, including a letter from the ******************* Representative stating that there is no fault with the the installation or the product in question. A link is provided to show extensive documentation by both photograph and video of the installation process, final installation, and status of all related equipment. Always Ready Repair has done everything within reasonable measures to try to rectify the relationship with the customer, yet the customer reversed all payment methods while still being in possession of fully functioning, new heating equipment. Multiple industry professionals have been on site and have verified the safety and efficiency of the installed equipment.Customer response
03/08/2023
Complaint: 19542268
I am rejecting this response because:When I spoke with ***** Fargo and *********** yesterday. Well ***** stated they were told by ***** the owner of Always Ready Repair that the unit is indeed under warranty for replacement. He told ***** Fargo he was going to contact me. I have NOT heard from Always Ready Repair or the distributor.
The odor and noise is exist. I have reached out to an attorney.
Sincerely,
*********************Business response
03/16/2023
This claim that **************** was told by ***** the unit was under warranty if false. ***** has never called ***** Fargo in regards to this. The only call to ***** Fargo on this case Ever was to verify identity.Customer response
03/20/2023
Complaint: 19542268
I am rejecting this response because: All the documentation and communication Ive had with Always Ready Repair was sent to ***** Fargo and my bank. The unit being under warranty has nothing to do with potential poor faulty installation or unit. I have not heard from Always Ready Repair since the email I sent on the 24th of February.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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