Reviews

Absolutely terrible company with ******* customer service. They installed a brand new sink and didn't seal it properly, causing leaks on brand new cabinetry. Zero sensitivity to this by this company. After repeated calls to come back out on the day the new leaks happened, we proceeded to get four hours of total runaround. Finally, a supervisor left a voicemail message, which we returned promptly - only to be told he was at lunch and couldn't be reached. Then, at 4:30 p.m. - when he was finally reached after 10 minutes on hold - we were told no plumbers were available to come out in the evening. They offered to put us first the next day and give us a $50 gift card. Laughable service if it wasn't extremely sad. Meanwhile, the sinks still leak on brand new cabinetry. Absolutely terrible company with ******* customer service.

Our technician was able to return the day after installation and determined that the p-traps were defective. They were replaced along with both strainer baskets and a new water valve angle stop.

Buyer Beware - RUN!!! Incompetence and Hard Upsell DRF Plumbing uses deception and hard sell 'scare' tactics to increase profit at the customer's expense - a prime example of a high-pressure upsell. I was scared into paying for unnecessary repairs by a gross and deliberate misrepresentation. And now I am kicking myself that I didn't trust my instincts. ****** learned!Upon arrival to install a new hot water heater, the plumber immediately claimed that I needed to spend an additional $1,150 to meet minimum compliance with my Village just to pass the inspection. I was skeptical and asked him three times very clearly and distinctly - "so I will NOT pass inspection unless I spend this additional $1,150"? Each time he confidently and boldly affirmed - incorrectly - that the inspection would FAIL, and I would then be charged an additional $195 for him to come back and rectify (a scare tactic). This was an inaccurate and uninformed statement to capture additional revenue for the plumber and DRF. On inspection by the village, I confirmed that the current configuration, in place for 20+ years, would have absolutely passed inspection. I subsequently confirmed this verbally with the lead inspector for the village - the additional work was NOT NECESSARY to pass inspection.After inquiring about the misguided and uninformed hard sell, DRF **************** delayed answering my questions, instead choosing to deflect and putting the onus on me to prove otherwise. They are ignoring my communications now to avoid further response. So they deliberately refuse to address my concerns by hoping I will go away.

Thank you for bringing your concerns to our attention after your water heater installation on February 26. We did investigate by interviewing our plumber, reviewing before and after photos of the work and discussing the repair with the city inspector. We stand by our repair as needing to be done and communicated with you by both email and phone. The charges referred to were related to the recirculation pump and rebuild of the recirc line with isolation and purge valves to ensure proper functioning and meet current plumbing code requirements. We pride ourselves on serving clients with honesty and quality. As a state licensed plumbing contractor, we follow all state and local codes for the safety of our customers and their **********************. As we had mentioned, if in your conversations with others you have someone telling you that something improper was done by our organization, please ask them to put their concerns in writing so we can consider their perspective.

Never use this company! Water heater installers left floor in shamblesMud from shoes, left standing water that would dry in a couple of hours, floor paint destroyed, used two paper towels rather than towels or shop vac to make a path. If there was a star lower than one, it would be checked.

We apologize for the inconvenience and frustration this experience caused. As installers, we do our best to make the process as clean and easy as possible. As explained in the installation contract, mechanical projects can get messy with circumstances we cannot anticipate, so we advise the homeowner to protect their floors, dwelling and personal property during installation. Our customer care team did offer you a gift card to help, which was refused. Thank you for the opportunity to serve you.

***** is a great plumber. He is very informative, polite,

Thank you for taking the time to provide feedback. We're happy to know that ***** provided great service!

Second Hot water tank was replaced in a weeks time because of control issues. Both crews were prossional. Great service over all.

Thank you for your feedback! Were sorry for the inconvenience with the control issues, but were glad our team could resolve it quickly. We appreciate your understanding and are happy to hear you were satisfied with the overall service!

Professional Workmanship, on time delivery of services, *********** team treated me with total respect I will use their services in the future

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that the service met your expectations. We look forward to serving you again in the future!

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that the service met your expectations. We look forward to serving you again in the future!

DRF plumbers installed my new toilet when another company wasn't available on my schedule. Every DRF team member I dealt with was professional and kind - ***** and ****** talked me through the process and scheduled my installation, the finance person (***?) called to confirm before charging my credit card, and ******* and ****, the plumbers, installed the new toilet, hauled away the old, and kept my home clean throughout their visit. The service I received was more than I expected and much better than other contractors I've worked with.

Thank you for taking the time to share your experience. We are happy to hear that you were pleased with our services. Our goal is to delight every client and we'll be sure to share your remarks with our team.

Five star service all around! The plumber arrived right on time, assessed the problem and had it sorted out in no time. Professional, reliable and left the area cleaner than they found it. Highly recommend this company for any plumbing needs.

Thank you so much for taking the time to share feedback on your recent service. We're glad to know that our team met your expectations and thank you for your recommendation.