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Business Profile

Insurance Companies

Modern Woodmen of America

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6 Customer Reviews

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  • Review from Cathy B

    1 star

    08/23/2024

    Poor customer service. Difficult to get through phone tree and reach a live person . When you do get ready for a different answer each time along with excuses computer generated letter, heavy volume of death claims, your packet was missing the form x or y or x. Delays to just keep custody of your money I believe. I finally received my payment for my Mothers death benefit 8/23/24. My siblings have not received their payments. Contrast this to our experience with ************- filed the same day, simply submit the death certificate and check received 6/29/2024. Oh incidentally, the agent that just adored our Mother did not even return my call when I attempted to notify him of her demise. He sold her seven policies! Very disappointing service. Our family will not be supporting your business.

    Modern Woodmen of America Response

    08/30/2024

    We are so sorry for your loss - please accept our condolences. Our processes are highly complex and based on confidential, private information.While we cannot publicly comment on the exact circumstances regarding your situation, we do not take these matters lightly. We deeply appreciate your candid feedback and are committed to providing the service and support our members and their families deserve.
  • Review from Lisa M

    1 star

    06/19/2024

    After being a Modern Woodmen of America customer with policies spanning over generations, I am in disbelief as to the way I am being treated. My parents bought me and my siblings, a policy as a youngster, because they had the policies, so I followed tradition and bought them for my children.As a current member, I have been denied more coverage because I am a disabled veteran who has PTSD from my military time 30+ years ago. The VA only recognized it within the past year. I can have a "reconsideration application" in the next calendar year. As if my PTSD will "get better" next calendar year.Modern Woodmen of America claims they are family oriented. Laughable! Disabled veteran, who is a current policyholder DENIIED additional coverage because of PTSD defending families. So, my family is out in the cold, because of my service disabilities. I have to wonder how many other veterans have had the same denial. Newsflash Modern Woodmen of America!!!!!! PTSD doesn't always mean you want to off yourself!!!! It means you are looking for help for managing how you were treated/what you saw in the service.Take your money where veterans are appreciated and respected!!

    Modern Woodmen of America Response

    06/27/2024

    We are very grateful for your long-standing membership with us, and we regret we are unable to extend further coverage at this time. Our decisions are highly complex and based on confidential, private information. While we cannot publicly comment on the exact circumstances regarding your situation, we do not take these matters lightly. We deeply appreciate your service to our country and wish you all the best.
  • Review from Halim M

    1 star

    03/09/2024

    Horrible customer service! They will hold your money hostage. Beware! Beware! Beware!
  • Review from William M

    1 star

    01/23/2024

    34 years of payment and life insurance eats your retirement plan in men's accounts. It's does effect women the same.
  • Review from Mike S

    5 stars

    08/03/2023

    My family and I have had policys and investment with Modern Woodmen for generations! There arent more honest and competent people to work with in my book. There has never been a time that I have needed a question answered that someone wasnt right there for me
  • Review from TickedOff

    1 star

    06/26/2023

    I think your company is a ripoff. I was the insured on my policy,though I signed my mother over when I was sick,I was still the insured,had been for years.AND FOR YOUR COMPANY TO HAVE THE OADSITY TO ALLOW MY GREEDY SISTER LIE AND TELL YOU PROBATE TOLD HER TO CASH IN THE POLICY TO USE FOR BILLS AND NOT EVEN NOTIFYING ME YOU ARE DEFINETLY WRONG FOR THAT.I want my insurance policy back in my possession,i have been trying for years to get it.My mother kept all my important papre=ers with hers and when she died I got everything back but my policy.

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