Complaints

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ****** Negron is a contractor, I hired to do work on my home. He started the work in Feb 2021 and continued slowly until Oct. 2022, during these months, I paid him in full $35,000 and them he stopped working in December 2022 , and the contracted work, is not even half way finished. since then he has not picked up my calls, returned my calls or responded to any of my text messages. He has just disappeared and the work is not even halfway finished. He should not be allowed to keep his license, if he is scamming people out of their money. I paid him majority thru zelle. I would like him to finish the contracted job, or return my money, so I may hire another contractor to Complete the needed work on my home.

  

  Business response

  05/28/2023

  I don't know this person and i have never worked for her and i spoke with ************************* and she says she made a mistake and another contractor named ****** Negron and i don't that person has the same last name as Negron but it has nothing to do with my company i hope they can fix it and delete this complain thanks 

  Customer response

  05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The gentleman that called me is not the ****** Negron that I was trying to make the report on , but the contractor ****** Negron , that I hired obviously lied and said , that was the name of his company. Please forward this message to the ***************************, that received this complaint and tell him I do apologize. There is a ****** Negron, that is using his business name to get clients. ****** Negron is his real name, as I asked to see his ID when I first met with him.. ****** Negron that did not complete the contracted work,  His number is ************. His email is **************** and his address is *******************************************************************. The innocent, ****** Negron may need that information in the future if the other ****** Negron keeps using his company name, and stealing peoples money.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed and moved into our newly remodeled home on February 16th. It was remodeled by this business in October 2021. Prior to the purchase of the home, we have a documented email of this company stating their work was guaranteed and that there are no issues with the structure of our home and they they repaired several cracks with a “water proof paint”. After the ground has thawed and the first rain, our basement is now flooding. Water is coming from both the cracks on the basement floor and water is pooling by the drywall that this company put up. We now have to spend thousands of dollars to put in a sump pump, hire a structural engineer for an estimate on the structure that this company ensured was “sound”, tear down and put up new dry wall, insulation, and possibly wood beams depending on how molded these materials are from the water damage. The structure behind the drywall clearly has large cracks that water is leaking through. My attorney suggested we reach out to this company to see if they have a warranty on their work or possibly insurance to cover such incidences as this and find out what they are willing to do to fix these issues. The owner (Ivan Negron) of the company refused to give my fiancé any info and stated there is no warranty. The owner states “have your attorney contact our attorney” and hung up the phone on my fiancé without giving us any attorney info. We have attempted to email and call for the attorney info and this company continues to be unresponsive and has now blocked us. This company completely remodeled our home. Instead of being happy about being new home owners we have been forced to deal with all the damages from this company lying about the structure of our home being sound and that it doesn’t leak. Our attorney attempted to look up their license and was unable to locate it. I feel like this company committed fraud and lied about the work done on the house and the known damages of the structure of the home.

  

  Business response

  04/24/2022

  I have several reports of other contractors using my company name to do projects in different places. I have police reports but they are still under investigation. Please, if you know of any information or know the names of these, I am sorry, please contact me. office at number 779-500-0940

  Customer response

  04/26/2022

   
  Complaint: 17103840
  
  I am rejecting this response because: I have email proof of this company being the one that remodeled our new home.  They sent an email (see attached) ensuring that the structure of our home is sound prior to us purchasing our home.  A waterproofing contractor came out to evaluate and confirmed that the structure is not in fact sound and has large leaking cracks in the foundation that the remodeling company attempted to cover up.  Now we are stuck with a flooding basement and thousands of dollars in damages.  We spoke to the owner, *******************************, who confirmed their company remodeled our home.  He hung up on my fianc and has been unresponsive to calls and e-mails for more info.  This company denies having a warranty or insurance on their work.  
  
  Sincerely,
  
  *************************

  

  Business response

  05/17/2022

  No job was ever done for this person we are located in Rockford il only I already have tree reports from the police that my company's name was stolen I have thousands of clients and they are very happy with my work everything is under contract, and I have never received no complaints and I had already spoken with one of you on the phone explaining my situation with the theft of my company's name I hope to find the best solution to be able to continue with you for another year I hope this clears up yours doubts. Thank you 

  Customer response

  05/18/2022

   
  Complaint: 17103840
  
  I am rejecting this response because:m

  please see attached email from this company with the owners, Ivan Negron, phone number attached.  This is the same phone number that we called with our concerns, as instructed per our Attorney.  This email was given to us by the Sellers of our home prior to closing on our newly remodeled home by this company.  The phone conversation we had with with the owner of this company never mentioned any police reports.  Actually, this owner knew what house we were referring to prior to us even giving the address.  The owner states no warranty on his work and never denied over the phone that him or his company were not the ones to remodel our home.  There was no mention of any police reports and we have documentation proof that this is in fact the company that remodeled our home.  To even deny remodeling our home now is highly unprofessional and I would NEVER recommend this company for any work on homes.  This company is NOT legit and should never be accredited by the BBB.  Their responses to this claim have been nothing but lies.  The owner admitted over the phone to working on our home and states they “temporarily fixed the homes foundation/basement issues”.  Please investigate this company because what they are doing to people is wrong! 
  
  Sincerely,
  
  Melissa Mayer

  

  Business response

  11/10/2022

  The  house had problems with the gutters and the water got into the basemant and I didn't do the gutters another company did it and for that reason the water got into the basemant but the work I did was just to remodel the house inside and my company did the work for the previous owner not for the person who made the complaint

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩