Reviews

We have been using Phoenix for 4 or 5 years and had a great experience with them in the past, but unfortunately in the past year or so they have repeatedly just been trying to up sell a new system. This past winter the technician stated we needed to replace the water heater when I asked him why we were getting only lukewarm water in our bathroom. He gave me a reason about the mixing value and the water heater was at the end of it's life. Luckily I investigated the problem a little more before taking his word. All I needed to do to isolate the problem was a temperature gun to figure out that the water out of the tank was hot and the problem was down the line, and therefore not related to the hot water heater. A similar issue with our A/C occurred recently, but luckily my brother works in the **** industry and was able to help me navigate the problem. I had a number of questions about the A/C service visit and what was found, and why a new system was recommended; however, no one would return our calls for two weeks until we asked for a quote to replace the system. Then I received several calls making sure I received the quote. When I asked to speak with the technician about what they found during the service visit I was told he's too busy. I recommend that you shop around to other highly rated **** companies on the North Shore if you need a new system or need to trouble shoot. There are several that gave us significantly better pricing for higher grade equipment (I know it's higher grade because my brother reviewed the quotes), and they didn't require us to cut extra holes in our ceiling to have easier access. If you own an older home and need work performed in tight attic spaces this is NOT your company. Call around, others will work in tight spaces, will take their time to answer all your questions, and are more knowledgeable and creative at solving problems.As a follow-up to the review, Phoenix terminated our service agreement without providing refund. BEWARE.