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Complaint Details
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Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Car was repossessed. I paid finance company to release car the next day. Finance company sent forms to release car. *** would not allow me to pick up my car for another 7 days making me pay $30/day storage fee. They were rude.
Business response
01/16/2025
Good Morning,
While the finance company sent over the paperwork it wasn't until 24 hours after the vehicle was repossessed. *** is an appointment only operation to try and better service customers. The schedule was completely booked for the week and you received the earliest available time. I have taken this compliant and will use it to justify weekend staff for future appointments. Unfortunately we will not be issuing a refund as we gave you the first available appointment.Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was repossessed and my belongings was held here and they threw away my belongings with very important things like pictures glasses car seats.Business response
12/27/2024
******* ***** states we threw away his belongings and demands a refund.
While it is unfortunate his property was disposed of, we acted in accordance with the law.
(225 ILCS 422/110)
If personal property is not claimed within 45 days of the notice of intent to dispose, then the licensed repossession agency may dispose of the personal property at its discretion, except that illegal items or contraband shall be surrendered to a law enforcement agency.
Mr. ***** had made many appointments to retrieve his belongings on 10/26/23, 10/30/2023, 11/10/2023, 11/22/2023, and 11/27/2023 and failed to show up for any of them. We complied with all state laws and regulations, and gave Mr. ***** ample opportunities to retrieve his property.Customer response
12/27/2024
Complaint: 21036053
I am rejecting this response because: they did not give me the full ********************* prior to throwing my stuff away.
Sincerely,
******* *****Business response
12/29/2024
In regards to rejecting the response, While we understand your frustration we upheld the Illinois state law and held your property longer than required. You missed multiple appointments to retrieve your personal property, and knew the policies and procedures as we repossessed you a year prior as well.
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed my northwest reposession. Caused extensive damage to my vehicle. This business need to be looked into they steal from the people who cars get brought in. Review range from damage to car to theft of cash and opening mail left in vehicles. Look at the reviews this place need to be looked into!!Business response
12/27/2024
******* ******* claims that her car had been damaged during the recovery.
She made a claim of damage with her finance company and they emailed us back claiming it was "not of merit"
They found this claim to be pre existing damage.
No mail is ever opened, only bagged with the personal property as per state law.
Initial Complaint
03/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
02/28 is the date I was finally allowed to pick up my vehicle, from North West Repossession, in ************, after receiving authorization from *** auto brokers 02/25, after paying past due balance. I immediately arrived at the northwest transport location around noon, on 02/25, only to be informed that i could not pick up my vehicle, because I didn't registerBusiness response
12/31/2024
For this complaint, Northwest Repossession is an appointment based company.
Customer showed up with no appointment and while we try to facilitate walk-ins to the best of our ability we were unable to facilitate that at the time.
He was then afforded the first available appointment on 02/28.
Relocations are the only form of towing that requires the release of the vehicle when the customer is present, no appointment required.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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