Reviews

I have a small business that recently legitimized as of 8/2024. When I initially reached out to the branch manager to discuss opening a checking and savings account with **********************, I filled her in on the nature of our contracts and annual profits and conducted a several hour long interview. To my expectations, we settled on a small business checking and savings. I informed her of our needs for ***** and the ability to deposit and access checks quickly and was assured they would be met. I was handed a folder with my terms and conditions, she shook my hand and off I went. Things I was not informed about at account opening that I learned in the following days:- the savings had a daily limit of $1000 also I could not make deposits into it at the atm when I was trying to because it was not valid. They were about to charge me fees.- I had a Zelle limit of only 3 people a day and somewhere between $1500-2000/a day limit - I did not have access to mobile banking as promised, also portal functionality is terrible I attempted to sort these issues out to no avail. Then 11/2024 I went to make a deposit at the branch atm. The *** ate the check and spat out a deposit slipthe only record of the money my business madeI had it resolved with customer service. 12/2024 I attempted to deposit funds, the *** would not accept anything, so the next day I went into the branch to deposit in person. I handed over $3,544 in checks, a very specific amount, and receive a deposit slip for $2,258, which was absolutely no combination of numbers looking at the checks I gave. All of these were corporate checks. None of them were illegitimate. When I pointed this out my checks were quickly recalculated and I was handed a slip for $3,544. The slip I was initially given, thrown out by the ********* is the middle of December 2024. This account was opened in August 2024. I am closing as of Friday when I meet with the bank I should have gone with from the start.

Hi *******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We will have a banker reach out to you to discuss this further.

I paid my Lake ****************** bill here and they never sent my money to the Lake County Collector. Now I owe a penalty. I never had this problem with ************* I've owned homes since 1973 and have never missed a tax payment. I don't even know where my money is.Beware, don't pay any taxes here in ************. I hope to recover my money plus the penalty or I will file a court claim.

Hi ******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We've escalated this issue. A banker will reach out to you to discuss this further.