We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Electronics and Technology

          Orei LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Electronics and Technology.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Called OREI and was told return to them for exchange , but told technician that it was purchased from ******* which wasn't a problem for OREI. It's been over 2 months and being told it's coming soon.

            Business response

            11/13/2024

            We tried reaching the customer via email several times after receiving their return to obtain their order information so that we could process their refund. However, we still haven't received their order information. Please contact the customer and request their Amazon order number and we will process the refund for the return. Thank you

            Customer response

            11/14/2024

             
            Complaint: 22500030

            I am rejecting this response because: they received receipt from ****** that was in the return box with product. They also got an email by request of them proof of purchase and *** info. I didnt know what else they would have to have an order to get another unit.

            Sincerely,

            ****** **********

            Business response

            11/21/2024

            I went through all of your previous correspondence and nothing included the Amazon order number. We need your order number to issue the refund back on ******. This product is not compatible with your setup and will not work for your intended use.

            Customer response

            11/23/2024

             
            Complaint: 22500030

            I am rejecting this response because: you received the order number from ******. What have you received? I dont know of any other order number. Please explain what you need besides what you already have ? Thank you

            Sincerely,

            ****** **********

            Business response

            11/29/2024

            You can see in your attachment that there is no mention of Amazon order number. We wouldn't be asking you for the Amazon order number if we had this information. All you have to do is log in to your Amazon account and provide us with the order number and we will process refund immediately.

            Customer response

            12/10/2024

            see attachment

            Business response

            12/10/2024

            Thank you for providing the order details. We went ahead and processed the full refund back to your account.

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I tried to return 4K@60Hz Wireless HDMI Extender up to 165 feet with IR (WUHD-165-K) OM#***** Item requires 2 HDMI cables that are not included, the item description does not say cables are required!The customer service phone number is not in service!!Lifetime tech support and free customer support buttons do ************************************* does not respond!!!!The site states that if you return an item you will be charged for return shipping AND for the free initial shipping cost!!!!!These crooks took me for $269.10!!!!!!

            Business response

            08/22/2024

            Customer does not want the product. Please use the return label to send the unit back. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7444 Long Ave

          Skokie, IL 60077-3214

          Visit Website
          (877) 290-5530

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.