Business Profile
Imported Car Dealers
Staunton Chrysler Jeep DodgeThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Imported Car Dealers.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2013 vw Tiguan from the dealership on August 24, ********************************************************************************************************* drive; they fixed it did it again and after the second fix I see they are using a metal hose clamp to hold my shift cable in place; this is not a proper way to fix the shifter cable and after asking the dealership to have it fixed properly they told me they cannot get the part and will not fix it any further then the metal hose clamp repair; I drive myself and my two daughters around in this car and have a $13,000 loan on the suv; I am now scared to drive the car and not sure what to do because they will not fix itInitial Complaint
09/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a vehicle from this company in 2022, and ever since then I have been having to take the car back in forth to the shop for the same issues. I have tried reaching out to the company and left voicemails, but no-one returns my calls.Initial Complaint
03/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We went to a Staunton Chrysler Dodge ************************************************ ***** to order a 2023 Jeep. Sat with the salesman for hours working on the order. Six weeks later, got a call from the salesman saying we couldnt order a 2023 Jeep and needed to order a 2024. Agreed upon a price. Had asked over and over again if there were any rebates and was told no. Got a $1,000 manufacturer rebate in the mail the day before we went to pick up the Jeep. Go to pick up the Jeep on 12/15/23. Presented the rebate. Finance manager presents paperwork for us w a higher price than we agreed upon. Goes in the back, comes back and apologizes for the wrong price. Next, presents us with a price that is now increased by $1,000. We said ,No, the price should decrease by $1,000 due to the manufacture rebate (not increase). Finance manager said that he knew about the rebate before we got it, therefore it increases by $1,000. (We asked repeatedly if there were any rebates and was told NO). Argued our point. Wrote a check for the entire amount of the vehicle. Leave financial managers office and return to salesmans office. Hes holding an iPad and wants me to rate his dealership. I told him I wasnt sure how Id rate them at that moment as I was in shock over the manufacture rebate dispute. Unbeknownst to me, he proceeded to mark the CUSTOMER survey 10/10 ; that I would recommend his dealership to friends and family. We were unable to reach the branch manager during or after the sale. Phone calls were never returned after multiple tries. Many times noone at the dealership would even answer the phone. We are seeking $1,000 for our stolen manufacturer rebate.Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am reaching out to make you aware of some issues we have had and are currently having with the vehicle we purchased from your dealership on 06/05/23. When we were looking at the vehicle initially, we were told that the Escalade had gone through a multi-point inspection, and we did review the Carfax with the salesman as well. Before we left the lot, after the vehicle had been washed, my wife and I noticed that the headlight had a lot of condensation. The next evening the headlight went completely out. When I called and inquired about it the next day, the salesman tried to tell me, Well it is a used car, which infuriated me since we had mentioned it before we left. After a bunch of runarounds, I was finally told that I could drive the 1 hours back to the dealership and that the headlight would be repaired and not even replaced. My wife and I previously owned a 2007 Cadillac Escalade that we almost put 300K miles on. We are very familiar with Cadillacs and how smooth the ride is. We noticed immediately something was off with the new Escalades suspension, as it rode like a dump truck. I did reach out to *************************** St. ****** for an inspection of the vehicle, and it took 3 weeks to get it in. Attached is the estimate for the repairs. $3920.84 to repair the vehicle that we bought from you 2 months & 19 days ago. The front wheel *********** struts and mounts are completely blown out and COULDNT HAVE HAPPENED in the time period that we owned the vehicle. The original Struts and mounts are on the vehicle and were blown before we even purchased the vehicle, and your dealership COMPLETELY misrepresented the multi-point inspection and the condition of the vehicle. These are preexisting conditions, and they should have been caught when the inspection was done, but just like the headlight, your dealership tried to pass off a damaged vehicle.Initial Complaint
05/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the car March 1st and I havent been able to drive it for a full month because it spends more time at the dealership than with me. I want out of my car loan or a different car for cheaper off the lotInitial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought car from them told them something wasn't right change stuff that didn't need to had take to another garage to be told was transmission had it over seven months got it back still had problems got back again still same problems then finally got it right had back a month check engine light came on call them waited a month for me to bring it in of course light was off show them what it was had it for two weeks then told me nothing was wrong and told them check back brakes said all was good got it back was supposed to change oil didn't do it changed the battery which there was nothing wrong with mine and said I told them which isn't true and charged me 55 dollars to put it in so took it to another garage back brakes was gone and said it wasn't safe to drive it now got into with them and my check engine light came back on todayBusiness response
02/24/2023
On February 23, 2023 I spoke with the customer.My understanding is that the matter is now resolved.**** ******Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I cancelled a *** policy on a car I purchased here. The dealership sent me back a paper showing I am owed $610.77 back on the refund. This was cancelled by the dealership on 9/22/2022. Since it had been over 6 weeks, I reached out to the *** company, inquiring about the refund. They said they issued the refund straight to the dealership on 9/22/2022. I reached back out to the dealership and they ignored me at first. Now they are saying the finance person is on vacation. I just want my refund that is owed to me.Customer response
11/14/2022
Its resolved.Initial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The first car in June of 2020 and the second car in October 2021 The first car was a **** Edge and we got told that it would be good for us and that there's no problems. Well two months after we had it it was in the shop to get worked on, and the transmission was slipping. Well when we got it back we got told that it was fine it was just low on fluid. Well it started again slipping and after a few months of giving us problem after problem they finally took and put it in the shop to replace the transmission. Well we got it back and a few months later it was giving us problems to the point the dealership took and just traded it off on this ****** Venza for ** We didn't get to pick the car they pretty much said here it is take it or leave it. its a excellent car you guys wont have any problems out of this one at all. This all happened in October of 2021 and the transmission has been slipping from day one and they wouldn't listen to me about it. So now the car car went in to the shop in the beginning of May to have a new transmission put in to it and we got it back on May 26. Then the car went right back to the dealership on the 26 because the transmission was not working right and not shifting and the motor was revving up really high and the needle was red lining to the point I thought I was going to blow the engine and I was scared to drive it. On 7/5/22 I went to the dealership where the car is and I heard the service person say that he was talking to his parts guy and this is what I heard "I need the sensor that was on the ****** that was in that car yes the one that came out of that car." So they are saying that they didn't get all of the parts from the start and they gave the car back to us saying it was good to go and who knows I could of done damage to my motor and really hurt the car. But they said they are going to redo the sensor and have it recalibrated and give the car back that thats all that should be wrong with it and I should be good to go.Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have taken my truck i bought from them to them to have diagnosed. I paid to have it fixed several times only to find out it was not the issue. After several months I find out its the turbo and told it will be *********** away. After sever weeks of begging to have the work completed I was told it could not be done because an employee was late 1 hour. After 6 weeks I picked it up. I was without a truck for 2 months
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.