Reviews

My package arrived sooner than I expected. American Sale notified me when package shipped and that delivery would be sooner. Very easy website to order product. Packaging was neat and well packed with protective Airplus material. Thank you Jaylee for your attention to detail in ensuring product was delivered safely!

Hello *******! Thank you for writing this great 5 star review! We're thrilled to hear that your package arrived sooner than expected and that you had a smooth experience with our website and shipping. It's wonderful to know that Jaylee's attention to detail made a difference for you. Thank you for shopping with us!

***** products arrived on time and packaged well. Great customer service. ****** ****** was a lot of help with a faulty product . . . from the factory not their fault. Will order from them again.

Hello *****! Thank you for your wonderful review! Were so glad to hear your ***** products arrived on time. We're also thrilled that ****** was able to assist you with the faulty product. We truly appreciate your understanding and are grateful for your continued support. We look forward to serving you again in the future! Thank you for shopping with us!

My Oahu elite hot tub was leaking. The technician came out Sept 17th and identified that it was leaking at the led lens covers and that they all needed to be replaced, except the large one was not in stock. It told him to do them all at the same time when he gets ***** has been 2 months and the hot tub has been unusable since. You cannot talk to anyone about it, only texting. The recent reply (2 weeks ago) was that they are waiting on the 3.5" lens cover. I texted them yesterday and today and no reply. I feel I am just be left to the side of the road.****** ********** ******************************* order #8-129239  

Hello ******. Thank you for bringing this to our attention. We apologize for the inconvenience youve experienced with your repair parts and installation. Weve reached out to the manufacturer to try and expedite the process and ensure we get the part as soon as possible. Weve also shared your feedback with our management team to address. A member of our team will be in contact with you as soon as the lens is back in stock, so we can schedule the installation. We appreciate your patience and understanding while we work to resolve this.

Thanks to burnis on knowing his product,patience and customer service. If it wasnt for him we would have went somewhere else. He made this sale easy for us.Im a shopper and he explained to me why we should choose his store an what we were getting witch made it a clear choice. Thanks for being there for us we appreciate you an your staff.

Hello *****! Thank you so much for your thoughtful review! We're delighted to hear that ******' knowledge, patience, and excellent customer service made such a positive impact on your experience. Your appreciation means a lot to us, and well be sure to share your kind words with ****** and the rest of our team. We hope you enjoy your pool for years to come!

Bought a hot tub cover on June 14th. Told originally 4-6 weeks, we'll 15 weeks later on Sept. 30th finally got cover. Had to call them to get updated, gave me a loaner cover after 12 weeks. Overall terrible experience and am probably done with them.  

Hello *****. We sincerely apologize for the delays you faced with your hot tub cover order. We understand how frustrating this must have been, and we truly appreciate your patience throughout the process. Unfortunately, the delays were due to circumstances beyond our control. While we provided a loaner cover, we know this doesnt make up for the overall experience. Were committed to improving and hope to better serve you in the future. Thank you for taking the time to share your experience with us.

The Manger at the ********** IL store was very knowledgeable on the pool products she sells. I was specifically looking for a 2-speed 1 - 1/2" ************** pool pump to replace my old one die to old age and I gave the specs equivalent to the previous pump I have. She found me an upgraded version that I had needed and then everything worked out great after that even for the value of the money I paid for. Thank you, ******.. ***** *. :) (09-04-2024).

Hello *****! Thank you for writing this great 5 star review! We're so glad you had a great experience at our store with ******! We're glad you found what you needed and we hope you visit us again soon!

My items were shipped quicker than expected. Everything was very well packed with no damage. It was easy to see where my shipment was on their website. I will be shopping with them again as the prices were great, shipping was a little high but still was cheaper than buying from local stores that had the same items. Great service.

Hello *******! Thank you for writing this great 5 star review! We're so glad you had a great experience shopping with us! We hope you visit us again soon!

American Sale in *********** is a disappointment. The extreme lack customer service, class and expertise in their field is unbelievable. As I read previous remarks, I realize many customers have the same experience. Regardless of the situation a blame always lands on the installer or the customer. ************** the general manager is generous with apologies, deflection of fault which is thrown at his own team members. We have been charged for worthless tech visits. One of th e worsts is the charge to our card with out authorization! American Sale in *********** can guarantees the customer is never correct, will absolutely incur extra expenses and years of frustration.

Hello *******. Thank you for taking the time to share this feedback. We sincerely apologize for the experience you've had. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Regarding the service visit charges, please note that we require a credit card on file to schedule and confirm service visits. We understand there was a request to cancel the visit, but unfortunately, this was not updated in our system in time. However, rest assured that we have refunded the service fee charged to your card.We appreciate your feedback as it helps us improve our services. If you have any further concerns or need additional assistance, please don't hesitate to contact us directly. We are committed to ensuring a better experience. Thank you.

I sold my family owned business in ************************************************************** 1980. Poor *** *****..whomever is running your *********** location is going to destroy your name and business. This will be strike 2 working with the lying ******** you have taught your sales team. You are selling pools without inventory to complete them. I have had issues with the store service since my purchase of this $8,000.00 pool I purchased 2 weeks ago.. with a notorious lending company ***** Fargo which caught our attention immediately. Let's get started with you and American Sale.. I have the most professional contractors complete my installation in 1 day and get final approval for my permit.. on your side nothing but disaster since day 1. We received the entire pool package on a wrapped skid. First thing my installation crew noticed was the ladder was sent incomplete no exterior portion. So we call and asked service where it was. They told us they had no clue. After multiple tries they lied and said 2 days. I go to the facility in ****** and they said no inventory available for 3 weeks minimum. Pump came out of factory defective and 1 12 ft. Hose defective also. Still no answers to a conclusion 3 weeks later can't use pool at all. In conclusion If I ran my business like you do.. I would be out of business.. I am still considering bringing this to the attention of the court. Mr. &Mrs. *******  

Thank you for providing us with this feedback. We apologize any challenges you have encountered with your pool. Rest assured that we have forwarded your concerns to our management to address. After looking into the situation, we see that your ladder has already been ordered, and our pool service department is aware of the leaking issues. They have expedited your service appointment to resolve these issues as soon as possible so you can enjoy your pool.If you have any other questions or concerns, please reach out to our pool service department directly. We value your feedback and appreciate your patience as we work to resolve any issues.