Reviews

From the get go a disaster. I had a salesman by the name of *********. I told him I was interested in a grand Cherokee . They didn't have what was exactly needed so I said I'd pass. He called the next day saying I found one , come by and get the deal done. I pulled up to the car only to tell him NO! It wasn't what I wanted. . I got in the car regardless as he was determined to sell me on it. The windows were completely steamed up . I asked why he said the heat. Its brand new and that's c*** . I told him find me another or this was off . After several hours he said he did. Told me it was black then an hour later said it was dark blue . Told him I wanted ****** miles for a lease he sold me on ******. Then asked are you really going to drive more than 30 a day? The following day I noticed within the gadgets that this. Rand new car had 670 m on it!!! I went there and told him and he said that's ok we will start your lease from there . I said I want that in writing. He blew it off. Made several calls to manager eventually they cut a check for ****** then I look at my contract and it said delivered with 7 miles . I had to call manager several more times . I then found 3 circles on the hood that looked like wet sand marks . Had to call manager again rims as well had marks on them . Was told This was there vehicle and I found out this car came from mo!! Lies again. Told me a co signer was needed and upon signing it was me that ended up co-signing and my dad was the owner . Since then my dad has passed . They scheduled an Appt for body shop on sat and when I got there no one works there on sat!! I had to bring back Monday and there was suppose to be a rental and that wasn't there . I called 3 times cause I had no update on my vehicle in 5 days and never received a call!!!! Car was delivered dirty my air was on full blast and my seat memory was goofed . Called office several times to get smatter resolved no one ever called me back. .I will never buy a car from here again 

After dropping off my vehicle (2014 Jeep Grand Cherokee Summit) for warranty work and being told that my vehicle WILL be ready before Close, the Courtesy van dropped me off at home after waiting almost 2 hours for it. I called back before 5pm to check on my vehicle only to be told it is ready, but the courtesy drivers went home, so there is NO WAY to pick me back up. After talking with ******* the Sales supervisor I was told that basically they dropped the ball but they were NOT going to do anything to fix this problem which they created themselves. they told me that I need to find a way there myself. Amazing how someone whom wants you to buy there product ONLY CARES about the sale and NOTHING beyond that. Now I am without a vehicle for the weekend and being able to take care of my mother without it is not possible, because I cannot drive her. PICK A DEALERSHIP DIFFERENT THAN THIS ONE BECAUSE THEY ONLY CARE ABOUT THEIR BOTTOM LINE - NOT US AS PEOPLE.   

Disappointed with Bettenhausen Automotive's Deceptive Practices and Lack of Integrity Purchased a vehicle from Bettenhausen Automotive and my experience has been nothing short of disappointing and frustrating. On May 11th, 2024, I bought a car from them despite it having over ******* miles on it. Shortly after returning to ********, the check engine light came on, prompting me to take it to a local dealership for inspection. To my dismay, the local dealership informed me that the catalytic converter had been replaced with incorrect, non-OEM parts that were not compatible with the vehicle. This is shocking considering Bettenhausen Automotive assured me of the vehicle's quality and reliability during the sale. What's worse is Bettenhausen Automotive's response or lack thereof when confronted with this issue. They have outright refused to take responsibility or make any effort to rectify the situation. Despite purchasing the Certified PO *********** warranty, they refuse to honor it. This demonstrates a complete disregard for honesty and integrity in their business dealings. As a customer who trusted ********************** to provide a reliable vehicle, I feel deceived and taken advantage of. It's unacceptable to sell a car with such a critical component replaced incorrectly and then wash their hands of any responsibility when problems arise. I strongly advise potential customers to exercise caution when dealing with Bettenhausen. Their apparent negligence and unwillingness to stand behind their products should serve as a warning to anyone considering a purchase from them. My experience has been a costly ******* and I hope others can learn from it before making the same mistake. I am currently stuck with a vehicle that requires expensive repairs due to Bettenhausen incompetence and unwillingness to make things right. This experience has been nothing short of a nightmare, and I caution anyone considering purchasing a vehicle from Bettenhausen Automotive to reconsider.

AVOID AT ALL COSTS!! **** is a service manager who ensured that I would never return! He became frustrated and refused my service because I asked for documentation regarding the charges he was quoting me. I have video footage of the incident and I will share it with my attorney as I am disgusted with my experience here

I'm sad and disappointed that I let this dealership take advantage of me. I was a loyal customer and former employee of **********************, I worked for them for 9 years and purchased at least 7 vehicles from Bettenhausen. Its sad that the employees are willing to lose a loyal customer over $500.00 and asking me (the customer) to lie for them to ********************** Capital. Lets be honest here $500.00 isn't going to break them or make me rich its the principle. The salesman told me that I had $1000.00 dollars and if not more in equity in my vehicle when we were talking about turning it in and leasing another vehicle from them, but when I realized that Bettenhausen couldn't work a deal within my budget I decided to turn in the vehicle and have them buy out my lease and then sell it on the lot. Well, as a loyal customer I figured they wouldn't s**** me until I was on my way home from turning the vehicle in and talking to my husband and son. They only gave me $500.00 of that equity and then told me if Chrysler calls you and asks you what you did with the vehicle just tell them you bought it. I had a bad feeling about it and I tried to talk to the salesperson about it and it just felt shady even more. When I asked if they could just do the right thing and give me the other $500.00 they told me they stand with the final amount. Now, I am using the word loyal a lot because that's a word I used to describe myself to the ** or manager whatever and he in turn told me there are no loyal customers or loyal brand customers anymore. Well I guess Bettenhausen is not a loyal dealership either. Its one thing to s**** customers out of money but its a whole other level of shady business when you ask the customer to lie for the dealership and they were also willing to unwind the deal so I could take the vehicle somewhere else. That is awful customer service. Today was a learning experience for me and also an eye opener.    

My Name is ***********************, I am writing to inform you that ***** the Manager at Bettenhausen has treated me poorly as a consumer. He has also threatened **** purchased a car Feb 16, 2022. Was also told that I had to put a down payment down to purchase the vehicle Jan 5, 2022 which I did. But it is illegal; it's a violation of Consumer Law 15 USC 1662B. Purchased vehicle with Cash a check from ****************** They called me two weeks later and said hey we need a new check. My creditor wasn't able to issue me a new check, they told me to tell Bettenhaussen of Orland park to fix their mistake and they will pay them out. Bettenhaussen called me and said your check is no good. It's your fault you need to apply for a new check and start the process over again. This is all over the phone. I let them know that the bank sent me a letter letting me know that the ******************************* messed up the check and didn't stamp it. Then **** the salemens called me stating that my check wasn't any good and I let him know that it was and that the bank sent me a letter. Then ***** called me yelling telling me that my check was no good. I need to start the process over and get a new check or he is going to take my car. He stated that he is calling the police.I told ***** that the bank sent me a letter and I can send it to him, ***** said send it to **** I don't check my email. I did just that and didn't hear from ***** until 3 weeks later april 6,2022 threatening to call the police to take my car from a mistake your company made. Everything I did was legal. Now **** calling me threatening about my car, I asked him to send me everything in writing he told me no. I asked him to speak to someone hire then him he told me no there is no one higher then him. I have never been treated so poorly.Violations of my rights. I am a Consumer and I am protected by Federal Law.Consumer Law `1 Consumer Law 15 USC 1662B consumer law **** 15 usc **** Act Title 15 Chapter 41