Reviews

Picked up to a dead line after a 10 minute wait.  

Hello **,I apologize for the experience that you had. It is very frustrating to invest your time waiting on hold to finally get through and not have a representative there to assist. If you have not received a resolution, please send us an email at *************************************** with the details of your request and we will be able to further assist you. I apologize again for the inconvenience.

Worst customer service experience ever! We never took the equipment out of the box. It took a bit of time for our IT to figure out what we needed and by then we were barely past a return date. It took several MONTHS of calling the company as they said we needed an approval to return it and once was told they would "escalate" our claim. I was told that "***" would be our rep and we received zero response from him. Several times we called and the system would put us on hold and then eventually disconnect the call. Finally we got the approval to return, but was charged a 15% restocking fee because we were past 30 days. This was over a $3000 product! I paid for re-packing (because the outside box it came in was damaged when it arrived) and insurance to return as I did not trust this company to acknowledge they received the shipment. A return minus a restocking fee did show up on our credit card. Phew! I have no positive recommendation here.

Hello ****,

Thank you for your feedback regarding your return. Please know that we are committed to improving our service and your feedback is very important to our success. To better understand the details of your experience, we hope that we could take a few moments to follow up with you.

Your notes indicate that you experienced issues with your return/case. Can you please provide a little more detail so we can investigate bit further. Would you be able to provide the *** number or case number if possible.

Thank you again for your feedback. Please let me know if there is additional information you feel I should be aware of or if there is something else, I can do to help you further.I look forward to your response.

No support. Worse than that, if you call with a question, they will transfer you from person to person and department to department until you give up in frustration. Avoid doing business with this company.

Hello ****,Thank you for your review. Please know that we are committed to improving our service and your feedback is very important to our success. I must first apologize for the dissatisfaction with our service you experienced. We understand that when you call CDW, you expect to receive support in a timely and efficient manner.If you do need further support and have any outstanding issues, please send us an email at *************************************** with more information and we will be sure to assist you in any way we can. Again, I cant apologize enough for the inconvenience this has caused. We hope that despite this experience you will choose to allow us to serve you in the future. Thank you again for your feedback.Kind Regards,******

bought an ***** product. called to request a return, agent said sure, you withing the window but we need to put in a request. 2 weeks pass no word, 3 weeks pass I call you need to speak to your customer service agent. I leave a voicemail, no return call, send an email no response, send a second email and i get a 2 sentence response stating your return can't be processed because of third parties. no explanation nothing. i was never updated by CDW or this "customer rep" named ***************************. During this process of not hearing a word a new model was released, most likely why they decided to not respond and hold up the process.

Hello Scott, Thank you for your feedback. Please know that we are committed to improving our service and your feedback is very important to our success. After reviewing your comment, I must first apologize for the inconvenience. We understand that when you request a return you expect to have communication throughout the process and an explanation as to why the return could not be processed. I would like the opportunity to research your request to see why we were not able to get an approval. Would you mind replying to my email with your order number? Again, I can’t apologize enough for the inconvenience this has caused. Please let me know if there is additional information you feel I should be aware of or if there is something else I can do to help you further. Thank you again for your feedback.

Attempted to place an order through their website for 14 units of specific extension cables, website stated they were full in stock so we placed an order. After placing the order we received an email that they did not have those items in stock (RED FLAG 1: they don't update their website), so we asked to cancel the order. RED FLAG 2: Six months later we were charged full price for the order we cancelled and were shipped the 14 cables. We told them we cancelled the order and they still charged us. After weeks of trying to get this resolved, they agreed to accept a full return of the items, shipping included. We shipped the items back, received a refund but were still charged for shipping which I had to find out via my bank account, RED FLAG 3: they will not inform you they are charging you, this is stealing as we never wanted or intended to keep these items and don't currently have these items. They have since halted communication and I want to refute the shipping charge but can't through my bank because it was a partial refund so I was charged by CDW for absolutely nothing except trouble. RED FLAG 4: they shipped items out SIX MONTHS after we cancelled our order, our jobs finish within weeks so they hurt our business! We will NEVER buy through CDW again and tell all our clients and companies we work with to purchase through any other company BUT CDW. They should not be allowed to be in commerce if they treat people like trash, I attempted to leave a ****** review but for some reason I can leave one for any other company but CDW... RED FLAG 5

Have purchased from this company for 22 years up till now. After making negative comments to my CDW sales rep about Chicagos crime, homelessness and other issues of a politcal nature in casual conversation, the sales manager called my boss came up with an salacious lie and made it sound like I said all these horrible things, speaking disparagingly of people of a lesser status, etc, etc. Do not do business with these people.

Hello *******,

Thank you for contacting us regarding your experience with CDW. I'd first like to apologize for the inconvenience as that is not what we intend any experience to be like with CDW. Please know that we are committed to improving our service and your feedback is very important to our success.

If you require assistance, please contact us via phone or email: ************ (x72300) or ************************************************.

Please let us know if there are any additional concerns.

Thank you,
CDW ************* Team

Live chat - started in queue as #**, waited 40 minutes or so and got down to #6 - then got knocked out. Restarted. Started @ **:01PM in the queue as #**, 5 hours later, I was "next in queue", Yay, right? At 5:29, 5.5 hours of waiting it stated, "this session has ended". They must have closed. No matter, it shouldn't have taken 5.5 hours to get to that point! Live chat and customer service stinks!**:01:35 PM : statusSystem: You are number (**) in queue. **:04:41 PM : statusSystem: You are number (16) in queue. **:10:36 PM : statusSystem: You are number (15) in queue. **:10:46 PM : statusSystem: You are number (14) in queue. **:**:** PM : statusSystem: You are number (13) in queue. **:14:02 PM : statusSystem: You are number (**) in queue. **:16:02 PM : statusSystem: You are number (11) in queue. **:18:** PM : statusSystem: You are number (10) in queue. **:19:58 PM : statusSystem: You are number (9) in queue. **:21:13 PM : statusSystem: You are number (8) in queue. **:44:31 PM : statusSystem: You are number (7) in queue. **:46:11 PM : statusSystem: You are number (6) in queue. **:53:33 PM : statusSystem: You are number (5) in queue. 1:09:30 PM : statusSystem: You are number (4) in queue. 1:35:33 PM : statusSystem: You are number (3) in queue. 2:51:48 PM : statusSystem: You are number (2) in queue. 4:50:13 PM : statusSystem: You are next in queue... 5:29:56 PM : SystemSystem: The session has ended!

Hello *****,Thank you for contacting us regarding your experience with CDW. I'd first like to apologize for the inconvenience as that is not what we intend any experience to be like with CDW. If you require assistance, please contact us via phone or email: ************ (x72300) or ******************************************************* let us know if there are any additional concerns.Thank you,