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          Restaurants

          Shahi Nihari & Grill

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On April 16th we had an event almost 35 people came to the event. We placed an order in advance to make sure we get the order on time since this is a Ramadan fasting month and we were fasting. This event was set for all the family members to come together break the fast and enjoy the food. We ordered a full tray of rice with meat call (biryani) but when opened the order itself there was no meat and we were surprised since we were all fasting and busy with the event we couldnt call right away but we did call the restaurant around 10:30 but they were closed so we decided to call them next morning. For 3 days we were told by workers manager or owner will call you but no one called us. Finally, when we got hold of the owner/manager he told us we are laying he called us liars and start arguing saying mean things like if you want free stuff please let us know. I told him you just dont understand we gave you $150 for something we didnt expect and please dont call us liars we were all fasting this is a holy month why do we have to lie and make up this it doesnt benefit us in any way all we want it just what we ordered. He kept on arguing saying mean things very unprofessional I just couldnt take it so I told him I will put a ****** review he said go head He doesnt care. In this event, we had some elder people in their 60s and 70s calling my whole family a liar thats just disrespectful full during this holy month and we were all fasting. We all got hurt the way we got treated first the event got ruined and after that way, he disrespected our whole family. We had no reason to get our family disrespected if everything was fine but it wasnt thats why we called.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          541 W North Ave

          Villa Park, IL 60181-1320

          Visit Website
          (630) 792-8839

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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