Reviews

Good Morning, **** ******, 

Thank you for submitting your claim to IAA Buyer Services. 

For the information above you will need to connect with Title Max id this was a vehicle or request through them as we follow certain guidelines. 

The branch takes inventory on behalf of the provider and we have a list that can be provided by the branch of the only item located inside the vehicle at the time of arrival. Anything that needs to be removed technology wise will have to be approved and notated by them in our system. 

If you are missing a handgun please file a police report as one was not located inside the vehicle at the arrival time. 

If you still have concerns on the process please contact your Title Max teams. 

Thank You

Good Morning Mr.  ******* *******, 

Thank you for submitting your comment in regards the buyer fees with IAA.

 These fee changes are necessary for IAA to continue delivering a seamless auction experience. Specifically, these costs benefit our Buyers through:

1.Continuous updates to *************************** to add more self-service functionality for owners and additional bidders, enhance notifications, and expand the Vehicle Recommendation Engine. 

2.Service and technology investments, including the development of integrated payment options to give Buyers more flexibility.  

3.Expansion of bidding and buying access for Public Buyers in more states.

4.Real estate investments to provide more accessibility to Buyers and updates to current locations to improve the customer experience. 

We provide notices ahead of buying units when the changes will take place and notifications through email and dashboard alerts. 

If you still have concerns, please call buyer services at ************

Good Afternoon *** ******, 

Thank you for taking the moment and reaching out to ************* with your claim. 

After we review the information please be advise the final sale of the vehicles are done by the seller. They are the ones who make the final decision. 

If they wish not to do a counter offer, they have the right to do so. 

All auctions start and process at central standard time. 
Please see the link to our auctions rules where all this is explain and this auctions rules where presented to you and accepted by you when you register with IAA. 

Auction Rules | IAA-Insurance Auto Auctions

If you still advise you will continue with legal council please be advise you will not be able to communicate with ************* or any party of IAA and all communication will have to go through your legal party. 

If you still have concerns on how the auction works, please feel free to call *************s at ************

Thank you, 

Anai

************* Supervisor 

Good Morning Mr.  Chakvetadze, 

Thank you for submitting your feedback to Buyer Services. 

Regarding the information provided please read our IAA policy that was accepted by you when you register with IAA. 

Auction Rules | IAA-Insurance Auto Auctions

The policy does confirmed the "Run and Drive" and how vehicles are checked-in as we do not have mechanics in our property and it is the responsibility of the buyer to review and inspect all vehicles before placing a bid. 

4. IT IS THE SOLE RESPONSIBILITY OF BUYER TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT, AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID. BUYER EXPRESSLY AGREES NOT TO BASE A BID OR OTHERWISE RELY ON ANY INFORMATION PROVIDED BY IAA. THIS INFORMATION INCLUDES, BUT IS NOT LIMITED TO, THE YEAR, MAKE, MODEL, TRIM LEVEL, STYLE, PERFORMANCE PACKAGE, VIN, MILEAGE, ODOMETER DISCLOSURE, *****, AIRBAGS, VEHICLES CONDITION, ACTUAL CASH VALUE, ESTIMATED REPAIR COST, DAMAGE TYPE, IMAGES, SALE DOCUMENT, WHETHER THE VEHICLE HAS A CATALYTIC CONVERTER, KEYS, TIRE TREAD DEPTH, OR VIN PLATES, AND WHETHER OR NOT A CAR STARTS OR RUNS. BUYER UNDERSTANDS THAT IAA IS NOT RESPONSIBLE FOR MILEAGE OR ODOMETER DISCREPANCIES. IF MILEAGE OR ODOMETER READING ARE IMPORTANT TO BUYER, BUYER SHOULD OBTAIN A CARFAX OR SIMILAR REPORT PRIOR TO MAKING A BID. BUYER SHALL VERIFY THE ***** TYPE AND BRAND BEFORE MAKING ANY REPAIRS TO THE VEHICLE.

7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE TIME OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY TIME THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.

If you still have questions on the policy, please feel free to call us at ************