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          Business Profile

          New Car Dealers

          Ogden Lincoln of Westmont

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We just bought a vehicle there about 1 week ago. When we went there we were interested in buying the vehicle. But had some errors and fixes to be made before buying the vehicle. They Promised to change the Wiper Blades, Check all Fluids and Especially go through inspection. After 1 week driving the vehicle the battery died the car would not turn on. We took it back to the dealership and they said and promised to check it and they said it was a really good battery. Than we went to AutoZone they said the battery was bad and need to change. Then we had to take the vehicle to another dealership to change the battery as it failed and spend another $500. The Lincoln dealership lies about their vehicles and promises things like they take care of things but they never do, they do not care about their customers and lies to much on not fixing anything. I want to make a huge complaint and I already contacted the Lincolns car headquarters.

          • Initial Complaint

            06/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This dealership sold me a car with a branded title claiming it was for a knock sound that was fixed. Never informed me that I could not resell it. Then 8 months of run around on body work that was promised on day one, yet nothing except excuses. STAY AWAY FROM THIS DEALERSHIP! **** is the sales man and *********************** is his shady, dishonest Business Manager.

          • Initial Complaint

            12/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a2009 Cadillac Dts on12/17/22 Ogden Lincoln of Westmont.For $11,000. Drove home next day oil on ground take to ******************* company:2030 ******************.they couldnt see leak for oil.On 12/26/22 take to CarX .was told it needs 1. Values cover gaskets 2.timing cover gaskets 3.lower block and oil pan gaskets 4.coolant tank and cap. Other problems Rack and pinion, lower ball joints,outer tie rods,intake manifold gaskets Pass front upper motor mount.

          • Initial Complaint

            07/30/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a car that was delivered defective and immediately had issues. The car has been in the shop to get fixed for over three weeks and I had it 3 days. I told the seller and manager that I wanted the car returned and they have not helped rectify the situation. I offered for a trade to be made with a different vehicle and they did not work with me. I later found out the car has had issues prior to my purchase that they did not disclose. I am a healthcare provider and cannot be without a working vehicle, especially when I paid over $85,000 for a vehicle. The car should be returned and I should receive a full refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          100 W Ogden Ave

          Westmont, IL 60559-1345

          Visit Website
          (630) 968-5600

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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