Complaints

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 24, 2023 I received an estimate from this Midas location for what it would cost to replace the front shock absorbers on my ****** Corolla. I was told, in writing, that the price of the parts would be $399.98. The work was performed on the vehicle on March 27, 2023. When I went to pick up my vehicle, suddenly the price for the same parts was a whopping $799.96. I never agreed to that amount and, in fact, those parts can be purchased directly from ****** for only about $300. I never would have signed off on the original estimate to have the work done if they had been honest about the exorbitant price. I contacted Midas headquarters about this gross overcharge and they ignored my complaint. I am seeking a refund of the $400 that was obtained through their fraudulent business practices.

  

  Business response

  04/13/2023

  We have contacted ****************** and concluded that a refund in the amount of $400.00 is the correct resolution for the miss-communication of parts and labor totals. We are looking forward to servicing ********************** future automotive needs, Thank you!

  Customer response

  04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came into the midas in the month of June, because my AC went out, however I had heat just AC, I was giving a price of $715,00, to get the air fix, when i went to get my car back it was AC but no HEAT! Therefore, according to *****************************, I had to pay $1580.00 to get my blower fix again and pay to get my HEAT back. Next that went out again , meaning the blower for the car and the ac/heat isn't working anymore at this point, there for, I call *****************************, he tells me to bring my car back, and told me to purchase an AC compressor, Advance Auto Parts (06/25/2022) amount of the part $299.12 and that he would only charge me for labor of $250.00 no receipt was given, from October to November 1st the blower went out along with my heat and my AC, I told ***************************** about this he insist bring my car back into the Midas shop, to bring the car back into the shop because the parts were warranty however, I don't understand what that had to do with my BLOWER/AC/HEATER consistently going out, anyways, I brought my car back ***************************** had me sign a documents stating it was free no pay this one is on the house, however that was a BIG FAT LIE, my total was $900.00, I told *****************************, you said that there would be nothing to pay, ***************************** says, "well let me see what I can do because we got the parts warrantied and i owe the guy who fixed your car a case of beer, I was charged for the very last time until my blower and my heat and my AC went out again $646.46. I picked up my car it was dirty on the inside and foot prints all over my front seat and trash all in the back seats and when I looked into my trunk someone had ransacked my personal information that was in my trunk! I pick up the car on Dec, 5th, 2022 (Monday)on Dec, 9th, 2022 ( Saturday) the heat went out again! At that point I demanded my money back ***************************** continue to ask me to bring my car back again I told "HELL NO" just give me back my money i even brought the car back to the midas shop and ***************************** knows that I have no blower, no heat and no AC. *****************************, refuses to give me back my money he didn't even wanna give me back half of my money! On each receipt he (***************************) kept adding on false parts that needed fix everytime i would bring it back just to continue to go up and up on the bill knowing the real problem he could not fix , but the I have to paper from the original dealership where the car was purchase my car (********************** **********************************************************************************************. ** ***** *************. I have contacted the manager over ***************************** no response, I've called customer relations no help! Please help me, with a resolution. .I have the supporting documents I can *** them to your agency.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is regarding the service provided by Midas ******************** at ********************************************************************* on June 21, 2022. ***********man assured me that they would call me before doing a service to let me know, but the didn't. ***********man refused to provide a price quote for a routine service ('Service A' in the manufacturer's term) prior to the service. Their charge was excessive compared to what the competitor charged. I seek a partial refund of $450.70.On June 21, 2022, the day of service, I was getting an onboard alert about Service A being due from my vehicle ************* GLK 350. I called Midas ************ and tried to get a price quote on Service A. *********** person *************************** at Midas told me over the phone that they would run a complimentary check and then tell me what needs to be done. I dropped the car at 2 pm and told him to perform a wheel alignment as well, which was also due. They never called me back, and when I called them around 5:30 pm, they said the service was already done and my car was ready for pickup. At the desk, they told me that the total charge was $921.23, which I paid. Back home, I found a record of ************* performing the same service one year prior (Apr 6, 2021), and that the charge was $252.29. The dealer shop confirms that their charge has not been raised since last year. The charge made by Midas for the same service is $756.15 (which is $921.23 minus the wheel alignment charge $169.99.) The amount of the overcharge made by Midas is $503.83 ($756.15 - $252.29.) I have requested for a refund of $450.70 (which is the overcharge minus the 15% discount applied through ****** membership referral program.) I have not heard back from Midas again. I have attempted to refute the charge through AmericanExpress unsuccessfully.

  

  Business response

  08/01/2022

   

  We are working with the customer on a partial refund that is appropriate under the circumstances.

   

  ***********************

  Chief Financial Officer

  ******************* Enterprises

  Direct: ************

  Cell: ************

  Email: ***********************

  Customer response

  08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jedong ***

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to Midas end of March to get an endlink replaced on my civic. Once it was replaced **** at Midas told me the car needed new lugnuts and lug studs cause the previous ones were weak so I was charged for that Instead. I drove the car to work on wednesday March 30th without issue. As I was driving back I heard a clunking noise sound grow progressively worse and decided to pull over. Once I got out I noticed all my lugnuts we're missing and wheel wasnt secure on the hub and was very loose. I was in complete shock and immediately called **** and had the car towed. When I got to Midas I confronted them about not properly torquing the lug nuts but they denied the issue and blamed it on my spacer.Prior to them working on the car I ran those spacers for 2 years with no issues but the day before they worked on my car and supposedly replaced the lug studs and lug nuts with brand new parts I have this issue. After talking to ************* agreed to reimburse me for all the hassle I went thru. Couple weeks go by and I still have not received a refund. I text *** the manager at Midas to ask about the status and he acts unaware of the situation and refuses to reimburse me for my tow. The shop also installed another spacer provided by me onto the wheel after the incident and the car drove fine with no issues. Not once before or after the accident, did they deny to install the spacer. Once the spacer was installed the car drove with no issues proving that my spacer wasn't at fault to begin with and that it was indeed improperly torqued lug nuts.I thought Midas was about customer service but unfortunately the customer isn't right. And they fail to take responsibility for not tightening the lugs and doing nothing to make it right. I managed to get my car back but now I'm scared and check every morning to make sure my lug nuts are tightened. I'm never coming back to this business again and am seeking reimbursement for my tow or mediocre service received.

  

  Business response

  05/06/2022

  We fixed the customer's issue at n/c on 4/13/22 (see attached).We consider this matter closed.

  Customer response

  05/09/2022

   
  Complaint: 17074082
  
  I am rejecting this response because:

  
  

  They didn't resolve anything.  I texted the owner and was ghosted.  They did not reimburse me for my tow that I needed when my wheel fell off for the lug nuts being torqued.   If this isn't resolved I'll be taking the matter to court.
  
  Sincerely,
  
  ***********************

  

  Business response

  05/28/2022

  We have reached an arrangement with this consumer. Please close.

   

  ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩