Complaints

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have previously reached out to the BBB REGARFING Chalet garden center in ******** (Thank you for filing a complaint with the Better Business Bureau.Your temporary complaint ID is ************************************. Y) . However, I have been receiving emails from Chalet almost on a daily basis but most definitely weekly. I am getting text messages as well. I presumed I was removed from all communications from Chalet as it was agreed on during the last resolution through the BBB. I know want to file a formal complaint off harassment against Chalet. It is targeting me in the same way it staff would target me and follow me around the store every time I went. Please help me to get Chalet to leave me alone for good.

  

  Business response

  06/03/2024

  Dear BBB:
  We reviewed the complaint submitted. Attached is a PDF outlining the history of activities pertaining to the email address: ********************.
  The email address was removed per request in May 2023. However, in November 2023, our system shows that an opt-in activity was made for both email and SMS. Our assessment is that the email address was accidentally included in a one-time upload of our customers for a holiday shopping event that the customer had signed up for in the past (2021).

  
  Today, upon reviewing the complaint reported by the BBB on Saturday, June 2024, we took immediate action and removed the customer record from our email and SMS list.

  
  We sincerely apologize for the human error and appreciate your patience.

  
  Sincerely,
  ***********************
  VP, *************** Office

   

  Customer response

  06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was customer of ********************** Nurses in *********, ******** but after a series of discriminatory and humiliating incidents in store one day, I reached out to the store manager to share my experience. I stressed I would not shop at Chalet anymore and I stressed I did not want to receive its company emails.I have unsubscribed multiple times but I continue to receive the store emails. After my experience with it, I find it infuriating and triggering to see its emails. I have tried everything from unsubscribing multiple times, to asking the business to remove me.Please help in getting Chalet to leave me alone. My email provided above is the email I need removed from its list.

  

  Business response

  05/17/2023

   

  Dear BBB team:

  Attached is a screen shot of Zen Desk (the app used for our customer communication).  As you'll see we've been trying to obtain more information from the customer when she shared her first complains last year. As for her email opt-in status, she has been opening the emails sent from ** once a month, and today, she opened one of our February 2023 emails. No attempt to unsubscribe. Today, we updated her status so that she will no longer receive emals from **.

  We sent her an email to let her know that she'll no longer receive our marketing email and asked her to share some details behind her negative experience.

  Hope this serves as a sufficient course of action.  Please advise.

   

  Thanks,

   

   

  Customer response

  05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution I will accept at face value. 
  

  Please note, I am a man. The * at the end of Spanish names indicates male. Just a respectful note. And please note I did open your email from February, recently, the same day I filled the complaint with BBB. I did so looking for an email as proof I was still getting it a year later. Most times I erased them, because!, e-mail open automatically when I am just reading and move from one to another.
  

  And since you want a reminder on my experience, I will share the last incident. I asked for the price of napkins, and your staff began to explain to me what napkins are for, and what napkins are used for. Your staff went as far as to instruct me on where I can place my napkin on my lap, through demonstration and gestures, right after telling me what a dinner napkin is. And persisted to tell me what a guest napkins is, what its for, when you use it. When you invite, guest, which was also defined to me, guests. I was told guests are people you invite you your house, and have napkins for them in the bathroom. All in response to asking for the price. I speak three languages. 
  

  I am omitting many more details, because my issue here now is I have continued to receive your emails. Including the job announcement you sent out. I got that one too but I erased it. And I forgot to erase the February one, which good thing I kept to show I still get them and you clearly can see that I did. 
  

  Now I could share my email communications with your business regarding the incident, but you already have said emails in your office team responses. You should be able to review your own team emails and find me asking to stop receiving communications from your business. 
  

  And for your ****** I dont think I need to nor should share other incidents at your business. I am not looking to hurt you but the episode above is one in a chain. And you will why I kept going. Friend and family of my frequent your business. Sometimes I would go to accompany their interest in your holiday activities. And Im anticipation of your response, I made it very clear to my family and friends that I will never join them anymore in any Chalet related activities. 
  

  So I hope for both of our well beings, this is the last time we will ever have to acknowledge each other. 

  Sincerely,
  
  *************************

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've used Chalet several times for planting and historically I have been satisfied with the results. Job Number 1L-306513-01LS( Dated 8-31-2021) has not gone so well. A berm was created to add three rows of plantings which were designed to add coverage and color around a maple tree that Chalet had planted earlier in the season. Almost immediately it became clear that a situation was created where water was accumulating in front of the plantings and causing them to ****. Chalet came out and said we could reevaluate in spring, but that he would give me a credit for the **** Frost Brunnera that were planted. More of the plants have died since then.As of this moment I now have a situation were all of the grass in front of the berm has drowned and a pool of water develops and is retained during heavier rains. I was told recently by the Chalet representative that all of there plants were spoken for this season and I would have to wait until next season to get a replanting. As I expressed in an email "part of a design is no design. "There are several other issues I have had with this latest experience that I could talk about. Such as how the billing department sent billing to the wrong email address ( no hard copies via **** until recently. Various credits have been taken of and then put back on to the ****, Or, how the representative tried to blame me for the result, saying he only did what I wanted. Also, I've sent emails that didn't get a response until I resent them .Twice now I was told the lack of response was an oversight and that the reply was in the representatives draft folder. Several says out from my last email I'm choosing to use this complaint to communicate.In short, the damage done to my property is greater than the value of the few remain plants that have survived so far. I have attached a photograph that shows a round patch of grass that Chalet installed. This image show how all of the surround grass has died since the patch was put in.

  

  Business response

  05/02/2022

   

  Wanted to follow up to let you know that the customer and ********************** has set up a date to meet to resolve the issue; the appointment is this Thursday, May 5, 2022.

   

  Please let us know if therere any questions that we can address as you and your team evaluate this case.

   

  Thank you, and have a good day!

   

  Michi

  Customer response

  05/06/2022

   
  Complaint: 16935705
  
  I am rejecting this response because: Chalet stopped by my home yesterday. I am awaiting a proposal to resolve the problem/s from Chalet. I should have further comments soon.
  
  Sincerely,
  
  *******************************

  

  Business response

  05/09/2022

   

  There must be a simple misunderstanding.  We can confirm that two of our landscape team members did meet with the complaint in person yesterday, May 7, 2022.

  Our response to the customer is that per the meeting held yesterday, Chalet is developing a new proposal to address the discussions.

   

  Please let me know if theres anything else that we can assist you with.

   

  Michi

  Customer response

  05/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩