Reviews

I've received 2 toll notices for a license plate number that is not mine for a ****** that I do not own. The first time it happened, I called and a woman helped and "checked" and said she would remove the charge because it wasn't mine. Today I called because the second notice is for this mystery vehicle and I called expecting them to take care of it. Unfortunately I spoke to a "******" and he says I'll have to file a dispute and give them "title information" to prove I don't own the car. I asked if he could even tell me what kind of car it is and he said a model of ****** which I have never had any kind of ******. I explained this was the 2nd time this had happened and that they took care of it last time but suddenly now "******" can't do anything about because if they open a case it'll just come back to me. What does that even mean? That's not my vehicle and you're not taking my money for it.

Mr. ********* we attempted to contact you twice by phone,but we were unable to leave voicemails on each occasion.  Our records are obtained directly from the ************************ (***). The information received from *** indicates that you were the primary registered owner of the vehicle at the time of travel. As the registered owner of the vehicle, you are responsible for payment of the specified tolls and fees.
As of today, your balance is $7.90. Payments can be made free of charge by phone or online.
If we can be of further assistance to you, please contact the *********************** at ************** Monday through Friday 8 AM to 6 PM Central Time or visit us online any time at *******************************************************.

Stealing money from us even when u have a i-pass on file with the plate number they still say I owe when theres money in my account so how do I owe when your taking it out of my i-pass account

***********************, we appreciate the opportunity to address your concerns. Unfortunately, I was unable to review your account because I could not locate an account under your name.  Please either send an email to ********************************** with your name and invoice number or call our customer service team at ************ and we will be happy to assist further.

HIGHWAY ROBBERY! Literally. IMy Ipass did not take and I was completely unaware of the missed toll. Notice was sent to an old address. Now I am charged $41.75 for a &**** toll??????? Has to be illegal.There appears to be a pattern in the reviews.

*********************, we appreciate the opportunity to address your concerns. Unfortunately, we were unable to review your account because we could not locate an account under your name.  It is highly recommended to contact I-PASS to ensure that your account information is up to date.   As always,we remain committed to providing the highest level of customer service.  Please contact us if you have any questions.

If I could give no stars I would. I received a letter from the **************** say that my registration is on hold due to a Toll not paid for the Cline Avenue Bridge. I haven't received any communication from Cline Avenue Bridge about this toll not being paid other than the letter I received from the State. They said they have sent 4 letters to my address, but I received none. So a $6 toll goes to $55 on the assumption that I got them. When I contacted them to discuss the issue they verify my info and ask for a phone number in case we get disconnected. 5 mins into the conversation we are disconnected. I wait for call and guess what? NO call back!!!!!!! This company wants me to believe they sent me 4 notices when they cant even call me back after I just gave them my number 5 minutes ago. I have no issue paying the toll, but the fees and fines absolutely not. I have the ** Pass and it shows no recorded of the day in question. They have a great little scam they are running. Because I guess if they said they sent the notices their word is the last one.

********************, we appreciate the opportunity to address your concerns.  All invoices were mailed to the registration address of the vehicle, which was provided by the ****** of ***** Vehicles.   Below you will find the tracking information confirming delivery by ***************** ************** to the address in *************** with no return mail.
Invoice dated 04/20/2023
Delivered 4/25/2023 12:07:06 PM
Invoice dated 05/27/2023
Delivered 6/3/2023 4:27:26 PM
Invoice dated 07/03/2023
Delivered 7/10/2023 12:58:32 PM
Invoice dated 08/09/2023
Delivered 8/14/2023 4:45:22 PM
I highly recommend contacting E-ZPass to verify account status as your transponder was not detected in your vehicle on the date of travel.  Thank you for processing the payment.   If we can be of any further assistance, please feel free to contact us.

How to rake in a bunch of money - Build a bridge and require only EZ Pass type payment (no toll booths) then run out of town travelers over your bridge without prominent signage or warnings that your toll is required to be paid online if you don't have one of those devices Then charge fees in the amount of 3x the actual toll. I hope the locals know your special rules, because the casual traveler does not. Very shady operation.

Thank you for the opportunity to address your concerns. We are committed to operating with the highest levels of integrity and transparency. To ensure that drivers are aware they are driving on an electronic tolled facility, we have posted toll notification signage in advance of every entry point to our bridge; you can see our signage at https://www.clineave.com/signage. We are an all-electronic tolling facility to make travel fast and efficient for our customers and we don't issue tickets. We recommend our customers obtain an E-ZPass or I-Pass. This allows drivers a fast and efficient way to manage toll expenses at a lower toll rate.

Yesterday, I filed a complaint with the Better Business Bureau. My transponder was working perfectly on June 22, 2022, and used to charge three tolls in *******. I received a notice in late July from CAB stating a toll was not paid. IL IPass advised me that one of the three tolls paid on June 22 was for CAB. I sent a note to CAB stating this. They sent a bill for the toll and for a $20 admin charge. I sent another note. They sent a new bill for $40 in admin plus the toll. I called two days ago, was told to contact IL IPass, get proof my transponder was funded and working on toll date. Moreover, they said they just received my first note yesterday. Ah, it took 2 and 1/2 months to get to them? Furthermore, they said my admin fees will be waived and toll reduced to $2.50, if I do all this. I offered to pay on the spot to be done, but no, hoops must be jumped through first. I'll do the hoops once my complaints get recorded but drivers must be aware: ************ likes folks who'll pay those admin fees without question. And, I'll bet, many drivers simply pay those fees rather than suffer any further intimidation. They smell like hustlers, these CAB folks.

Thank you for the opportunity to address your concerns. I-Pass was contacted on your behalf to verify if the toll transaction was deducted from your account. The investigation determined the transponder was not detected, nor was your license plate listed on the I-Pass account at the time of travel. We were also informed the Cline Avenue Bridge toll did not post to your I-Pass account on June 22, 2022. It is highly recommended to contact I-PASS to ensure that your account information is up to date, so this situation does not occur again. As always, we remain committed to providing the highest level of customer service. Please contact us if you have any questions.

I received a notice saying I didn't pay a toll.. This was the third notice (so they say) but it was the first I received at the time it was around $45 roughly $5 for the toll the rest was fees. So I called to dispute the charges was told to contact E-ZPass which I did back on 3-30-22. E-ZPass emailed me a log showing I've had my pass since 2012 and never took this bridge as long as I've had my pass so I sent a dispute on their site with proof from E-ZPass.Fast forward to today 7-14-22 CAB has a hold (for $50 or so) that's preventing me from renewing my plates so I called they told me I need to send in a dispute on they site which I told them I did back in March (last time I called them) I was told it was never received. The site is set up where u don't have any proof or a way to get confirmation that a dispute was sent and now they have me in a bad spot if I get stopped by the police. The pic CAB sent shows the back of my *********** on a open road in the dark nothing else in the pic shows you're at a toll !!! There should be signs and lights at the so called toll... and if there is why isn't one in the pic. I'm sure they would get a lot less complaints if this was the case. How can u dispute when u see a big toll sign by the vehicle.I've asked each time I called where exactly is this toll?.. meaning is it off the ******* skyway or off i-94 no one working there seems to be able to answer this. My plate# is 413bgb I did resend the same information I sent back in March and I had the guy on the phone from CAB confirm this dispute was received by them this time. I want this hold off of my plates ASAP and I want all fees waived.

Forgot to mention altho the guy confirmed the dispute was received this time he told me I still have to wait up to 48hrs for a reply, which means ill have to risk riding around until next week sometime before I hear anything. Sorry CAB I don't have the luxury of working from home. And why wasn't a noticed sent to me that you all put a hold on my plates.. maybe someone need to verify these so called notices are being received. Where's your accountability to anything the notices the disputes on your site.. the burden of proof should be on your end since there's no way of my verifying anything.

Thank you for sharing your thoughts. To ensure that drivers are aware they are driving on a tolled facility, we have posted toll notification signage in advance of every entry point to our bridge; you can see our signage at https://www.clineave.com/signage. We are an all-electronic tolling facility to make travel fast and efficient for our customers and we don't issue tickets. We recommend our customers obtain an **ZPass or I-Pass. This allows drivers a fast and efficient way to manage toll expenses at a lower toll rate. It is important that you ensure the license plate numbers of the vehicles are up to date, as the vehicle in question was not added to the **ZPass account until 04/05/2022, and the date of travel was 10/11/2021.

I have been billed by the Cline Ave. Bridge, but I never encountered a toll request nor am I even aware I crossed such a bridge. I have receipts for all my tolls from IN to ******* and back and Cline Ave. Bridge was not among them. I feel this is a scam. Is it legal? Is it legitimate?

Ms. *********** our **************** team will be happy to help you get this straightened out. If a charge has been erroneously applied to you license plate, we will gladly get it taken care of. Please call our team at ************ and they will help you out.