Reviews

My experience with the ********* branch is that they are unhelpful, and untrustworthy. They do follow up or do what they say they will do.

I have NEVER seen a bank with this poor customer service. I have been trying for weeks to register my vehicle in Michigan, and they completely refuse to work with the state (or the state laws) to allow me to register my vehicle. They are not in compliance with state laws and should not be allowed to do business in Michigan and most likely not within the US. I have spoken to their customer service, but due to it being off-shored to people who do not understand how vehicle registration works, I have made no progress getting them to send the required documentation to the state of Michigan. Even the officials here in Michigan are in disbelief that Old National Bank will not allow a vehicle they hold the loan for to be registered. I wish the dealership never used them and will be reaching out to encourage them never to use Old National Bank again - it is bad for customers. *** *** ***** ** **** ** ********* ****

Concerning and helpful advice for customers……..Stay far away from the Old National Bank in ********** Indiana. The manager is very diabolical, LIES daily and does not know how to manage the branch and treat customers properly. He lies to customers and employees constantly!!! The complaints about his customer service and his demeanor comes in from customers on a daily basis. He is lazy, and will stop at nothing to try and make himself look better. It’s a really ran down branch/office by the manager who has extreme confusion and will treat customer's and staff poorly to benefit himself in every way. Stay away. You will regret walking into the office from the moment you open the door. Stay away please. It is the worst branch office I have EVER experienced.

Pathetic, unprofessional and disgusting customer service. They not even gets trained on basic knowledge of how to handle a customer and they treat you like as if you are nothing to them.

. As I looked more closely at those payments they withdrew, I am near in shock how they at times, several times in the past 8 months or more, I have been charged $80 of interest, over my principal payment?This being an extra $50 more interest or more than they credited me for my principal payments. Example" $80 interest, principal, $30. Approximately. Or even, an extra interest charge now, at $80 more than the principal paid. This is just strange. I thought, and I do believe I am correct, for almost every month in the past year, the difference in those monthly interest charges was only $25 or so, over the principal amount?. Wow, now --have they changed these figures long after the figures I "thought" I saw in those past several payment months--I see something shockingly different? How can I now see charges of a difference of $80, over, the principal payments? Again, *do they have the authority to reach back into your checking account and change those interest charges? *What is going on and how can they charge the extra $50 or more, now, than they charged a full year ago or even longer than a year? It disturbs my common sense to find this mess. A mess of higher charges with NO explanation given to me, by phone or any email. Nothing? They goofed before--you can check that yourself--so why not again? The answer for this seems to be quite disturbing? At least, respect your reliable paying customer with some scrutiny when you must or do charge those extra $50 charges of interest Is this all covered by Old National robots? Even if so, I see no excuse. [again] I cannot be expected to watch every dime and dollar to be double checked for accuracy of where they go and if those figures are correct?. I am not the professional here. Now, I have to wonder, just who is governing my Equity loan to ensure me they are doing their best to conduct themselves in a professional manner? Thank you, Thomas * ****** 

The ******** branch is extremely racist ! I was told “we don’t fax for our customers” Blatant and overboard……It’s ok to fax for other customers as I’ve witnessed it…..just saying it’s time to close my account