Complaints

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We attempted to make a purchase, had trouble with their system taking a card so we wrote a check. They called and said there was trouble with the way the check was written and asked us to bring another one. We went back within 12 hours but decided to cancel the order instead of attempting a third time to pay. The order consisted of: 2 beds, four night stands, a dinning room table with chairs and a bench, and some mattresses and box springs totaling $20,045. They stated they had already deposited our money and provided us a refund check. He then called and notified us that he put a stop on the check therefore canceling our refund and stated it will be a week or more before he can provide us with a refund but is unable to say for sure when that will be. We would like our refund asap as it is part of a house loan and we are trying to close the loan.

  Business response

  08/25/2023

  On 8-9-2023 ******* ****, her child, and her father & his wife came to Amish Shop and  Bedland on South Green River Road to purchase "a whole house full of furniture."  On that day, ***** ******, our son spent over 3 hours with them showing them furniture all 3 of our buildings.  ****** & **** ******, the owners of the store, were picking up furniture in Amish country the first time they came in.  They all returned to the store on Tuesday, August 8th.  ****** ******, who has owned and operated Bedland & Amish Shop for 42 years waited on them for over 4 hours.  During that period, ****** noticed the parents of ******* **** were reluctant to allow ******* to spend money on them, but ******* was insistent, so they agreed to the purchase.  **** ****** had served in the military therefore was given a discount totaling $1055.00 for the purchase.  The customers were offered the opportunity to put a deposit down, then pay for the balance when the custom furniture they ordered was delivered, but they insisted on paying the total bill up front.  We gave the customers an additional discount in the form of paying their sales tax.  The customers originally tried to pay with a debit card, but the card was declined multiple times.  They called their bank from the store to attempt to get the transaction to go through.  After several failed attempts to run their car, the customer decided to pay by check.  Their check for $20045.00 was deposited that night into ******* ******* ****** *****.   The next day **** ****** and his wife came into Amish Shop and told us the money they spent came out of a construction loan and that they had gone over their budget to build the house so they would not be able to make the purchase at all.  That day they bought a mattress and took it with them.  Amish Shop had already ordered all of their furniture, but gave them no argument and promptly refunded their money viaAmish Shop check #**** dated 8/16/23, drawn on ******* ******* ****** *****.  **** ****** and his wife thanked us and offered to pay for the gifts we had given them, which included Amish soap, lotion, jam and salsa.  We said they could keep the gifts at no charge.  The next day, 8/17/23, after a conversation with ******* ******* ****** *****, we realized that we were at risk of loosing the $20045.00 if they stopped payment on the check they had written to Amish Shop.  We were advised by our bank to stop payment on our check, verify that **** received the $20045.00 into our account, then re-issue the refund.  We call ed the customer and explained the situation.  They were not happy.  Our bank told us it could take up to 10 days before we could verify that their check went through.  At that point we called the branch manager at **** and explained the situation.  They said they would call the check clearing department and see if they could verify.  The answer came back that they could not.  We called the customer and asked for proof that the funds cleared their bank on their bank's letterhead, along with an assurance from their bank that the check they wrote to Amish Shop would not be stopped payment.  On Friday, 8/18/23, the customer brought the letter from ***** ****** **** to our store.  By the time they arrived at Amish Shop, I had already verified with ***** ******** branch manager, and picked up a cashier's check for the refund of $20045.00 from our bank ****.  We gave them their refund (the cashier's check) and the transaction was closed.  We just received your BBB letter today, 8/25/23.  We're not sure why this complaint was filed, as we handled the situation in a careful, timely manner.  Never arguing with the customers about anything.  When someone tries on multiple times to use a credit card and it is declined also multiple times, caution needs to be taken when accepting a personal check.  Especially a check written for $20045.00.  

  Thank you, 

  ****** & **** ******, Owners, Amish Shop

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩