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          Business Profile

          Gun Equipment

          Cloud Defensive

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gun Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/09/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I ordered a light from this company and when I saw the order confirmation there was an additional $7.60 charged to my credit card for "route shipping protection". This "route shipping protection" charge as the default setting and not a charge that has to be added by choice by the customer. This charge is not clearly indicated while ordering and is a predatory practice to take an additional 7.60 from their customers. I reached out to the company to tell them that I did not agree to the extra charge and they told me that it would not be refunded and that "It's only $7 dollars". They refuse to refund me and mock me in the email exchanges. Please look into this predatory practice.

            Business response

            10/17/2022

            Business Response Contact Name and Title: **** Director of CS Contact Email: ***************@Clouddefensive.com The customer and my email chain is attached in its entirety. When a high dollar value item is added to the cart, 3rd party shipping insurance is always added automatically. This is due to insanely high number of thefts, and lost packages. All through out the cart and checkout process there is an option to remove this 3rd party service. Several people daily do remove this service. This customer admitted to being distracted while watching TV and ordering online through his phone and admits he missed where the insurance could be removed. Normally we would gladly refund this and then the package would not be covered. However, since the customer said he was going to issue a charge back with his CC provider we decided to NOT provide any refund. PLEASE SEE ATTACHED EMAIL THREAD! The customer was never mocked and the customer was also offered several resolutions which were denied and a chargeback was said to be issued.

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6045 Wedeking Ave Unit E

          Evansville, IN 47715-2147

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          (812) 993-2012

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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