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Business Profile

Hotels

One Life Studios and Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type
  • Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I pay $347 a week to stay in this hotel and tell my husband and I find an apartment that coincides with the housing program that we are on with ****** in Evansville Indiana we currently stay in room *** at the One Life Studio and Suites I have had my car damaged the people in the office refused to go through the camera footage there is mold in our bathroom above the bathtub on the ceiling and the paint is peeling off of the ceiling and falling into the bathtub the bathtub drain will not drain like its suppose to and I have told the people in the office about it so that they can get maintenance to come fix it well over a week ago and no one has come to look at it and it is still overflowing when we run the strower with the drain wide open the bathtub fills up they have left out hazardous chemicals with no cap or safety still on them outside in front of the rooms we're a little child could get a hold of it thinking it apple juice because it looks like it and drink it and it is a very corrosive substance that I have also looked up the safety data sheet on and it is a commercial brand chemical made by k equal lab that should not be left down or open for someone to get into I have not had it made offered to clean my room not once in the 2 months that I have been here and honestly people pay way too much to stay here because they're not keeping up with the maintenance in any of their hotel rooms there's cracked and broken tile and the cleanliness needs attention badly and a new paint job are Vanderburgh County Health Department needs a good review too while I'm at it because they have done nothing about what I reported and I have sent some of the pictures that I have also sent you to them that chemical being left out is a health department violation and a safety hazard if swallowed and a reminder it looks just like apple juice in a jug to a kid they mowed and got grass all over my car after I just washed it they don't even try to clean up after with a broom or leaf blower
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We checked in at three am, after a tire blow out on the hwy. The wrecker service brought us to this one life, it was closest to the tire repair shop, we had our children and two dogs. We checked in and, the front desk last said it would be a half hour. The room needed cleaned, we waited. When we entered the room, we found pills in the kitchen, dirty bathroom, floors not swept or mopped. It was late we made due. The next day when we tried to get the 60 deposit back, they wouldn't give it back. No damages done by us. They never even checked the room.

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