Complaints

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/3/22 Summer's came to install a new furnace. When they arrived there were 2 guys in the truck. I was standing in the yard as they backed up to our garage. The driver did not stop in time and hit gutter over the garage. As the passenger got out he looked up at the gutter but said nothing. I didn't say anything as I wanted to give them a chance to tell me before they left. When they were finished they went over the paper work and asked if we had any questions. I asked what are you going to do about fixing the gutter you hit? The passenger said yeah the driver hit it. He said he took pictures with his iPad and will pass it on to their service manager. The gutter is a seamless gutter and it was hit hard enough that it was dented in which caused a large split down one side and across the bottom of the gutter. I phoned the office at 1:50 p.m. that afternoon to report the damage. I spoke to ******** and she stated the information would be passed on to the service manager and he would be in contact. On 10/14/22 I called Summer's and spoke to *****. She said the service manager was not in the office but the ** was aware of the incident and we would be contacted next week. On 10/17/22 the service manager, ******, contacted me. He stated he knew it had happened and that it is a seamless gutter. He asked who installed the gutter? I told him the builders installed it when the house was built in ****. He said he would need time to do some research so he can get a reputable company to do the work. On 11/17/22 I called Summers again and spoke to *********. She said ****** was not in the office and she would relay the message to him. I stated it has been over a month since he contacted me and we want to know what is going on. I informed her the gutter is leaking onto our driveway right outside the garage door and it is creating icy conditions in this weather. It has been over 2 weeks since I last contacted them and I have received no communication back.

  

  Business response

  01/06/2023

  We have called a gutter repair business and they have quoted the repairs. We have agreed and are waiting for them to complete. The customer is aware of the situation and solution and that we are waiting until repairs are complete. Tell us why here...

  Customer response

  01/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩