Complaints

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 4/4/23 and 6/3, I sent emails to my HOA/HOA Management company outlining multiple safety concerns to contact me, so I could further explain the serious safety hazards occuring in my area regarding other neighbors. I've talked over the ***** with my HOA management company one time and they refused to give me my HOA President's ***** number. Our HOA is nonexistent and let these issues happen daily. I want the President of my HOA to call me regarding my documented safety issues which includes police reports. *** is ********** and the President's name is *******************************. I am refusing to pay my annual HOA fees until I am contacted. The way our HOA/HOA Management company is operaing is unethical.

  

  Business response

  07/05/2023

  Good Morning,

  Please let me start out by letting you know that we are only contracted to handle the "financial" aspects of your community, every other matter, including the ones you mentioned, are handled by the *** board directly. It is not in our ability to provide a volunteer board members personal phone number. We have posted the board's email address publicly for homeowners to use to contact them and we have no control over their responses. 

  We recommend that you refile this complaint on the *** directly. Thank you.
  

  Customer response

  07/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. My HOA Secretary contacted me a few days after the complaint, so word go around to them and they reached out about the safety concerns we are having. Complaint can be closed now. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been paying into this HOA for 3 years now. They have yet to respond to any covenant violations. They simply respond that someone came out. Recently, they did not pay the ***************** for our community street lights and they were turned off for over a month! In the Winter, one of our community members had to pay for snow removal because YourHoa would not. There are clear violations, and I have submitted them as instructed. This company simply is aweful. Please call me for more examples because i have approx 20.

  

  Business response

  09/22/2022

  When you live in an association that is still in developer control, things can seem like they are taking forever. We understand. 

  Let me explain the relationship between the developer, the homeowners and the management company.

  As long as construction is still occurring and a large part of the community is unsold, the *** and community itself are still under developer-control. The developer first establishes the Community Association, creating the first governing documents, CC&R's and other establishing documents. They will also create an operating budget with reserve funds, tax filings and may appoint a third-party Management Company to assist in the community's day-to-day management. A developer's powers determine by weighted votes, which determines by lots. In the beginning, homeowners aren't as involved in budgets when the *** is developer-controlled. Different states have different laws regarding community associations controlled by developers and how much they must involve homeowners.

  In this case, the association management company is merely the liaison between the developer and the homeowners until the turnover of the community to board control. At that point, the homeowners will appoint a board of directors, and the board of directors will carry out the homeowners wishes within the guidelines of the community documents. 

  Until the turnover, the power of the homeowners is limited to the developer. The management company and its representatives do not make decisions for the community. These decisions come directly from the developer. 

  The Indiana Laws for ***s are very strict on how violations are handled and a lot of times the process can take a while. We understand the frustration. Just know that as the liaison, we are doing everything we can with the current governing documents and the developers plans. 

  Thank you for taking time to read this response. 

   

  Customer response

  09/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  9/30/22 - ********************* in response to the businesses response...

  I have multiple examples of the developer clearly stating that he does not have anything to do with the **** I also, as seen in the response, have many examples of the *** stating that it is the developers problem to fix.  It has seemed like it has taken forever, because there are still issues from over 2.5 years ago that are still ongoing. The community is 100% sold!  I have copies of the covenants and have spelled out each violation in communication with both the Developer, and YourHoa many times via, email, phone calls, entries on YourHoa's website etc. Not to mention the verbal attacks that I have received via the community members, after my name being slandered by both parties mentioned. All the while, each and every homeowner is paying for services that are not being rendered.  There has been one small meeting that only a few people attended, and that is all. Communication is awful, follow through is awful, The lies and deceit have to stop. The whole community is fed up and needs results or refunds.

  
  

  

  Business response

  10/27/2022

  The company's position has not changed.

  Customer response

  11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  All of the above issues still exist. I have many documented conversations that provide many violations, theft and outright neglect. Money is still  being collected and not used on the community. 
  

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This HOA management company is charging my HOA over $16,000 a year and they are grossly incompetent and breaking IC ***** with their demands for association dues without even attempting to hold an annual HOA meeting. I have filed a complaint with the ** on this. We each pay them about $100 a year and it is a complete rip-off. They have been harassing me with daily emails to pay my dues. They post incorrect information on the website they maintain for our community, Gateway Crossing. They have sent us emails that were meant for other communities. Basically everything they do is wrong. They couldn't even manage the last board meeting having to terminate the Zoom session early.

  

  Business response

  04/06/2022

  To whom it may concern, 

  Please allow me to respond directly to his comments:

   

  1. This HOA management company is charging my HOA over $16,000 a year and they are grossly incompetent and breaking IC ***** with their demands for association dues without even attempting to hold an annual HOA meeting.

  The association dues are billed on a Calendar Year Basis (January - December) - The annual meeting is scheduled for April 11 , 2022. He is more than welcome to join and vote if a quorum is present.

   

  2. I have filed a complaint with the ** on this. We each pay them about $100 a year and it is a complete rip-off.

  Mr, ******* has filed with the ** in the past, and each time the complaint has been closed. The latter part of this comment is his opinion, which he is entitled to. 

   

  3. They have been harassing me with daily emails to pay my dues.

  This was a recent issue, (for one day) where our portal company (third party) made a change and within a day had the issue fixed. They also sent the following notice to all homeowners, including ******************.

   

  4. They post incorrect information on the website they maintain for our community, Gateway Crossing.

  The website for this community www.gatewaycrossinghoa.com is complete and updated. I am not sure what he is referring to.

   

  5. They have sent us emails that were meant for other communities.

  I am not sure what he is referring to. 

   

  6. Basically everything they do is wrong.

  Again, a personal opinion which he is entitled to.

   

  7. They couldn't even manage the last ***** meeting having to terminate the Zoom session early.

  The last ***** meeting went as scheduled. There was a slight issue with sound that was not caused by anyone in-particular. Online meetings often have the possibility for glitches and issues due to the nature of internet connectivity. 

   

  In closing, we appreciate his concerns and would recommend that ****************** attend the Annual meeting next week and nominate himself for the ***** of ********** This would allow him to be involved in the decision making for the community, in which he has turned down in the past.

  Thank you. 
  

  Customer response

  04/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  Response: website is wrong, it says 169 homes, county records say 157. Told *** multiple times. Site said our meeting was at 6pm when it's actually 6:30. They've changed it after I complained. Emails meant for other communities was a warning about algae on houses. I addressed this to them and they responded so he can't deny it. I attend every annual meeting and *** knows this. Me getting proxies was only reason we made quorum.I do not choose to be on board because he wrote up some conduct agreement that acts as a gag order. I wouldn't be allowed to write and speak against him and his incompetent company. His third party emailed me 3 days in a row, not one day as he claims. Incompetence all the way around with this"management" company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩