Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought my truck August 2nd of 2024. A week or two later had it towed to rightway service shop in ******** *******. They had it for 3 weeks. I have emails showing that I told them all of the issues with the truck. Got it back and the only thing fixed was the misfire. So I called them once or twice a week for close to a month before they sent me to first auto in worth il. They had my truck from October 18-December 18 2024. They had it so long my friend that's a lawyer sent them a letter saying I needed it back within 30 days with everything fixed or they can pay the truck off. Since December 18 when I got it back. The only thing they fixed after 2 months was the front strut. My windshield is still cracked. Gauges still don't come on on the dash but my wipers will be on full blast and won't shut off until the truck "turns on" even though I'm driving down the road. So basically I don't know hoe fast I'm going etc bc non of that works. The exhaust is broke. The driver seat is missing a bolt in the floor. My heat and ac vents on the dash still don't work. And my side mirrors still don't operate correctly. I have videos of my dash and wipers. I have pictures of the emails I sent rightway before they towed it to their shop. And I have a picture of all the quotes for everything from first auto also.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased A 2010 ***** Civic on Friday July 5, 2024 and I put down $700 on the vehicle. The next Day July 6, 2024 the check engine light came on. The following day the car wouldnt start. I went to the RightWay on Monday July 8, 2024 and told them of all the issues I was having. Which were the check engine light was bad. When I tap on the breaks the car jerks to the right and I have to turn the steering wheel to the left. Also the breaks are bad and the battery was corroded. I told them that I didnt want the car anymore and that I wanted to give the vehicle back and get my money back. They told me they were going to give me a new battery to see if that changes the issue. I got the new battery and still was having issues. The following day the check engine light came back on. Then the radio kept going in and out. I called them and I asked to speak with a manager. When I spoke with the manager and told him I wanted to give the vehicle back and get another vehicle because the ***** Civic had to many problems. The manager told me to bring it in to get looked at but if it is still drivable then they will fix it at a later date. Even after I kept saying I no longer wanted the vehicle. I took the vehicle up to RightWay today July 17, 2024 and I told them I didnt want the vehicle even if they fixed it. I wanted my money back they told me they were going to look at the vehicle and access the problem. Then they called and told me the transmission was the issue and that they were going to fix it . However I have been telling them that I dont want the Vehicle since I got it and they dont want to give me another vehicle or give me my money back and the car is still under warranty.

  Business response

  07/19/2024

  RightWay is sorry to have found out that **************** is having service issues with her vehicle after purchasing from RightWay.  RightWay has been in contact with **************** and would like to help resolve any service issues she is experiencing.  ******************** vehicle is currently in service and is being diagnosed at no expense to the customer.  **************** does have a 2 yr. 24,000-mile limited warranty, but we also offered **************** a refund of her down payment and a reversal of her purchase if she did not want to possess the vehicle.  **************** agreed to see what the service issue was and if it could be resolved before deciding if she wanted to cancel her purchase. All of our vehicles we sell go through a 70-pt. inspection and include a 6-month limited warranty of power train coverage.  We apologize for any inconvenience and can be contacted directly for any questions.  

   

  Sincerely,

  ***********************

  Regional Manager

  Customer response

  07/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased vehicle on March 19. Before the paperwork I explained to ***** how the ** didnt work and the brakes felt funny. Stated not to worry he would get those things taken care of. We proceeded with paperwork and he informed me that my plates were paid for as well. We asked multiple times and he said he was sure. When it came to the delivery confirmation form I was advised to sign the first box instead of the second box. When I brought it to ****** attention he told me I would still sign the first box and the second box was for major defects. Again, he assured me the dealership would fix them. Once finished he gave me a set of keys and I asked if I could have my second set. He said hold on and went back to the office. He came back out and stated how I had to wait until the finance part went through to come back to pick up my second key. I said okay and left the lot. I called back two weeks later (April 2)to schedule my appointment to get the car fixed. They scheduled my appointment for April 24. I was twenty minutes late and was told I had to reschedule it for the following week. I came back May 1 and was instantly told they never received we owe paperwork for my can and that if any work was promised to me I too should have the paperwork. I left and called ********************** said that since I was out of the 30 days I could no longer get it fixed. Then **** stated that customers are not allowed to go months then try and bring the car back. Finally **** agreed to cover the diagnostic part. It will cost $260 to get the ** fixed. I called ***** the next day and he was under the impression that he gave me a car that was perfectly fine. He also stated how he was improperly trained and that the paperwork was done by a manager and not him. He again stated that the most they could do would be giving me $100. When asked to speak to ********** was told he was busy and would be busy all day. Then was told I would get a call back Monday, May 6 and I never received one.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Theres so much wrong with the car that I dont want it. I should not have to put money into a car two months after I buy it and I didnt even put 4000 miles on the car

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a 2013 ******* Tucson in September of 2022. Not even A couple of weeks of purchase the car cut off. Don't know why but I had it towed back to them. They called later that day and told me my car was ready for pick up. I get there expecting to talk to somebody about what was wrong and none of that happened, no paperwork, no nothing! Get the keys and proceed to the car it started up with no hesitation. Since then I haven't had a problem since. Starting the end of June the same problem happened again and I call the dealership to see if I can bring it. When I say whoever the service managers are over there are disrespectfully rude. The manager don't even know what's going on with the vehicle but giving me h*** about bringing the car in to get checked out. Then proceeds to tell me they won't have a opening till August. Remind you it's the end of June *** You Want me to wait till August for you all to check on it? Why do I have to wait that long and the only person that knows what's wrong with it is them? Didn't have this problem before and now they're giving me h*** It's August 7 and now my car have been officially down for a whole month now and it's very frustrating that I have a car that I'm paying a car note for and can't drive. I don't know what to do anymore because I don't want to deal with the ignorance and disrespect they're giving. I'm losing out on money because I can't get back and forth to work then paying money I don't have on lyfts that are very pricey! The way they're running a business is definitely not it and was wondering if you guys can help me get answers. I can be reached at ************ or you can email me at ***************. com. Thank you and I greatly appreciate it.

  Business response

  08/10/2023

  RightWay apologizes for any inconvenience ****** is having with the vehicle purchased last year. We did check with our service department and was not able to find any notes in our system about any previous repairs being needed.  ****** does have an extended warranty which does cover some possible repairs if needed.  The warranty can be used at any approved vendor or can be contacted directly for assistance.  RightWay does have relationships with 3rd party service providers that would be able to schedule an appointment for repairs to get the vehicle in as soon as possible.  ****** can also contact me directly for assistance at ************. 

  sincerely,

  ***********************

  Customer response

  08/14/2023

   I am rejecting this response because:
  My Car still isn't fixed. Due to not having A vehicle I haven't been able to go to work and may have to come out of pocket for tow which I don't have because now my insurance may be canceled or have been canceled. For all that I've been through with Rightway the least they can do is pay for the towing. I just want my car back running so I can get back to making income. This issue have hindered me. I shouldn't be going through this with a car I haven't had a year yet. There's no documentation of me being their but I do have a call log of when I was constantly calling trying to get the issue resolved. Didn't know anything about A third party shop till I called again and it was given that day. If the issue don't get resolved I want another vehicle or something to be done because this isn't fair to me at all!!!
  
  

  Business response

  08/21/2023

  I spoke to **************** and also the service facility that the vehicle is currently located. There is an aftermarket alarm that appears to have been causing the issue.  *********** facility is currently resolving the issue and ****************** should have her vehicle returned to her within a few days.  **************** can contact me directly for any future concerns.  

  Thank you, 

  ***********************

  Customer response

  08/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  Customer response

  01/30/2024

  Purchased a ******* Tucson 2013 from Rightway Auto Sales in ********, ******* in September 2022. Not even a month in the cuts off with just lights flickering on the inside with the engine not turning at all. Get it towed back to them. A few hours later I get a call telling me my cars ready for pick up. When I get there I'm expecting to talk to somebody about the issue. No explanation what's going on, no paperwork, no nothing. Get the car and it's driving perfectly. A few months later the same issue. Call Rightway about the problem and they give me information to two of their sister shops, High speed automotives and affordable fleet. The service manager at Rightway was giving me attitude without knowing what's going on. Take it to High speed automotives where they tell me about a manufactured alarm on the car when Rightway kept saying there's no alarm on the car and tried to have me pay for it to get it removed. Whatever it was Rightway paid to have it removed. Cool. Get the car back it's running like normal. Fast forward a few months down the line the car does the same exact thing again. I understand if it's a different problem but it's the same problem only Rightway knows the answer to so it's towed back to Rightway where I dealt with a nicer person who said something about the manufactured alarm as well and said he made a remote fob key for it and wouldn't have to deal with this problem again. Here it is January 25, **** and still dealing with the same issue!!!! How??? Been using nothing but the remote to enter the vehicle and yet still my car back down with the engine not turning over and lights flickering in the car. So if it's not the remote then what is the problem. It's been a year since I've had the car and dealing with the same issue that nobody seems to have answers to. I'm steady missing out on money and still have to pay a car note at the end of the day. How is this fair to me at all? The car is back at Rightway since the 25th of January and still haven't heard anything from them. This is ridiculous!!!! Now I'm about it get lawyers involved because it's obvious they don't care about what I'm going through with this vehicle. This is not how you run a business. I will also be posting this complaint on ****** as well. I just want my vehicle to stop doing whatever it is doing. Every month or every other month it's the same problem.
  
  
  Desired Resolution:
  Repair

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from this dealership August 24th, 2022 for $18,500. Ever since I purchased the vehicle Ive been having major issues with it. The check engine light came on a month after I purchased it. The vehicle had problems starting and accelerating. I felt very unsafe driving it. I took it to two different mechanics. The first place I took it to I spent $200 on a mass air flow sensor. This did not help with the issues that I had been having and I was left on the side of the road because my car refused to start again. The second place I took it to the mechanic proceeded to tell me that I need to take my car to a Chevrolet dealership because they did not have the tools to fix the part that my car needed. When I took it to the dealership they told me that I needed a new catalytic converter. I bought a brand new catalytic converter for $2000. My car was able to drive for a month until the check engine light came back on. I took it back to the Chevrolet dealership where they tried numerous routes to fixing the car from buying a brand new key to replacing the Oxygen sensor in which none of these procedures worked. In total I spent $3000 to fix the car and went to 3 different places for it to be fixed just for them to tell me theres nothing they can do. I believe the dealership knew this about this car and mislead me into thinking Im purchasing a car thats up to par. They refused to help in the matter and have only caused me anxiety by putting me in an unsafe vehicle.

  Business response

  07/21/2023

  ******, we are sorry to hear that you are experiencing service issues with your vehicle you purchased on 08/24/22.  Although you have owned your vehicle for a year, you did purchase an optional limited 2 yr. service contract that does cover some major repairs. If you need assistance in finding a service facility to take your vehicle in for service or any warranty submissions, please feel free to email me directly at ***********************************. 

  Sincerely,

  ***********************

  Regional Manager

   

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ********************************* and I bought a car from RighWay Auto Sales in Highland, IN from saleswoman ****** Originally, I purchased a fully loaded 2016 Buick Verano from RightWay and within a week the car stopped. I came back immediately on 8/18/22 and they replaced the car with a basic model 2016 ******* Sonata which was not replacement vehicle of equal Value of the first car they sold me. Per the paperwork the mileage for the sonata was at ****** miles; however, per the Carfax report, the sonata had over ******* miles before I purchased the vehicle. Right Way lied about the mileage on the paperwork. Also, I got the oiled changed 10/1/22 and white smoke began coming out of the tail pipe. I called RightWay about the issue and they told me they inspected the vehicle and nothing was wrong with my vehicle. The end of November/beginning December, I began having trouble with the vehicle. My car began jerking, cutting off randomly, and misfiring. I had my vehicle towed to fire stone in matteson, **, and the mechanic told me that I needed new fuel pump, spark plugs, etc which would cost $4,000. I took the vehicle to a seasoned mechanic at RPMs ************ and the mechanic **** informed me that I needed a new engine which would cost $8,000. I called RightWay to inform them about the issue. The service manager told me that my car was out of warranty and could not help me. I am stuck with a car that does not work and I am paying almost $400 a month for a car note. I have had the sonata for 4 months and this is the second car that they have sold me that is in horrible condition. They prey on individuals who have bad credit and they ask you to leave them 5 stars before you drive off the lot with the vehicle. I still owe over $15,239.70 on this vehicle in order to pay it off. I work 3 jobs, I am depressed about not having a running vehicle. I need your assistance to rectify this issue.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2020 **** Eco Sport on April 10th, 2022. I stated there was a problem with the vehicle not even 2 weeks later, the vehicle started jerking really bad. They told me it needs a transmission flush done to it. They told me they do not work on vehicles and that I need to go to one of their sister shops to get it looked at. I sent my car to a few places, and they stated it needs a new transmission. I have reached out plenty of times and no one is giving me an answer, it has been almost 4 months since I bought the vehicle, they are giving me the run around. I feel like they screwed me over big time and I have asked them on multiple occasions to put me into another vehicle before the bank owned the vehicle. I have been making $800 payments monthly for a vehicle I haven't been driving for 2 1/2 months now. I want this fixed; I am tired of making a payment on a car I CAN NOT DRIVE!!!! They are very rude when I have called them about this. They do not care. All they care about is making their little money on their deals and not about the customer's problems with the vehicle the sell. I WAS SOLD A LEMON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just want to be put into a different vehicle! IS THAT TO MUCH TO ASK??????????!!!!!

  Business response

  07/25/2022

  We are so sorry to hear that ******* is having service issues with her 2020 **** EcoSport purchased on 4/12/22.  It does not appear that ******* has brought her vehicle into our service department for service issues but does sound like she was referred to a third party vendor for service.  According to *******'s file, she does have an extended service contract on that vehicle that would potentially cover the items she is stating is malfunctioning.  If ******* is having any issues having the vehicle serviced we would able to assist in the process of repairs.  I did try to contact ******* ******** 07/25 to see how I could personally be of assistance.  I can be reached at ************ if ******* would like to return the call so we can facilitate the repairs for her.  Thank you

  ***********************- Regional Manager

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a car with this place they gave me a car different from the one I test drove I didnt notice til I got home I came back reported it they refuse to give me my money back I took the car back another day stating it was a problem with the car I explained everything the mechanic drove it and stated nothing was wrong refused to do a full check now everything I said was wrong I am paying out of pocket to fix and missing work because my check engine light has came on and my car is not drivable they are giving me the run around and being so careless about the situation trying to charge me extra I have not had the car a full two months I checked reviews and the same thing that happened to me is happening to a lot of other people these people are fraud and they sale bogus cars to get money out of customers

  Business response

  07/25/2022

  I am so sorry to hear that ********* is having service issues with her vehicle.  After receiving the complaint I was able to research the issue and it appears that ******** was in for service on 7/15.  ********* purchased the vehicle back on May 20th and the vehicle at that time had ******* miles.  This is the vehicle that ********* test drove and agreed to purchase.  On 7/15 ******** brought the vehicle in for service and stated that her check engine light was on.  This is an issue that occurred two months after purchase and after ***** miles of use which could be a maintenance issue that needs attention. Our service department scanned the codes and stated that the vehicle would need to be left for further time to diagnose. ********* could not leave the vehicle and scheduled an appointment for August 18th.  If ******** would like to bring the vehicle in at an earlier time, we would be able to inspect the vehicle at an earlier date. If ********* has any further concerns I can be reached directly at ************. 

  ***********************- Regional Manager

  Customer response

  07/26/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. The vehicle that I have is not the same vehicle that I test drove and I stated that right after driving off of the lot there are reviews on the website stating that they have done this to others once you test drive a vehicle they will tell u that they are taking it for detailing once you have chose the vehicle once detailing is done they pull a different vehicle out for you I did not have the vehicle for 2 months when I started having problems not even a week of having the vehicle I took it back stating that it was scrubbing very loud when driving I have set multiple appointments for service a mechanic test drive it and told me he didnt find anything wrong with the vehicle I ultimately had to change brakes the rotors are worn out I dont have money to replace just yet the service appointment that they are speaking of on the ***************************************************************************************************************************** the system so I have not been serviced and I had to spend more money out of my pocket to fix my check engine light problem I have been trying to be serviced since 1 week of having the car and they are giving me the run around I am constantly goin up there to be seen and they lie and tell me to put a appointment in when I come back to be serviced Im told I was never put down for that day they continue to do this so I can have the vehicle longer and pay the note so they can be able to say the problem with the car is me I asked for service or a refund a week after having the vehicle all I am being told are lies from this place I test drove a Jeep renegade 4x4 limited edition with red trim on the word jeep after detailing I was given a jeep renegade latitude with scratches and dents which I should have seen this before I left the lot but both the vehicles were black and looked the same it was my first time financing and I was excited when I told the lady ***** that helped me she got angry and told me I had no proof of them doing that they went into the office laughing and discussing what I said 

  
  

  Thank you.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2015 *** **** from them in March of 2021 and H***************** afterwards I was having problems with it, I took it back and told them and they told me nothing was wrong with it, so I took it to a certified mechanic and they told me the inner and outer tie rods were bad I then took it to another mechanic to have it fixed, still having problems with it, cause the dealership would not help me with it. Now I ended up getting a letter from *** saying there's a recall, they had my car since October 2021 and I still haven't heard or gotten my car back. I've already put over $2,000 into the car that I haven't had for a year yet and the loaner is asking for payment on a car that I'm barely driving. I tried getting help but no one wants to help me out, I have a disability and I can't get to my appointments without a vehicle.

  Business response

  03/28/2022

  03/01/2022

  *********************

   

  Complaint ID# ********

   

  To Whom It May ************

   

                 According to our records **** purchased his vehicle about 12 months ago and according to his concerns he has had some service issues that are related to a factory recall.  We do understand that recalls can at times take an extensive time period for the manufacturer to resolve.  If **** would like to inquire into trading the vehicle, we are more than happy to assist in that decision. We apologize for any inconvenience the recall has caused ****, and we will be reaching out to him to offer our services.  

   

  ***********************

  Regional Manager- *******/Illinois/*********

  RightWay Automotive Credit

  ************

  Highland, In. 46322

  Customer response

  04/04/2022

   I am rejecting this response because:
  
  
  I'm giving them back a better car then I got. If I trade in the car I want a vehicle that's better than what they gave me or they can fix what is still wrong with this one plus give me the money I already spent to try fixing the problem I told them about in the 1st place

  Business response

  04/13/2022

  Kaysey,

  Rightway does wish that all customers are happy with their purchase and have many years of reliable transportation. **** purchased his vehicle from us last March, 3/22/21.  ******************* issue we have reached out to **** for assistance and also reached out to ***.  Although we did sell **************** the vehicle he has a service issue that is related to a factory recall or warrantied item covered by ***.  *** has parts on national back order due to Covid and shipping issues suffered nationwide.  We have offered **** the choice of trading in his vehicle, either at RightWay or any other dealership he chooses or contact customer support at ***. Those would be some of the options available to him.  We have also contacted other *** dealers to see if any of those dealers could complete his service issues at an earlier date with better outcome for repairs.  If **** would like to contact me to discuss this further I can be reached at ************

   

  ***********************

  Regional Manager- Indiana/Illinois/*********

  Customer response

  04/18/2022

   I am rejecting this response because:
  

  I'm still having problems with this car and I just want to know if they going to fix it and give me back the money for the problems I've had or give me another vehicle of my choosing.

  It seems like everyone is blaming others for what I'm going through Right Way is putting it on *** and *** is putting it on **********.

  I just want Right Way to fix the front end so it can stop shaking when I stop and get a refund for the money I already put in to try to fix it myself. 
  

  Business response

  05/04/2022

  ******, ********************* has issued multiple complaints that we have attempted to resolve for him to assist in his factory recall even though we are an independent used car dealer and not associated with *** the manufacturer.  We contacted *** today and they stated that they repaired his vehicle and returned it to him weeks ago and they also provided a service loaner while his car was in the shop.  We were also able to contact **** and he state that he took the vehicle to a service shop also unrelated to RightWay and he was not happy with their repair.  Even though RightWay did not service his vehicle we are 100% committed to helping **************** as much as possible.  We agreed to inspect ***** vehicle at our facility at no charge to help get him back on the road. He has made an appointment with our service department and hopefully can resolve his service issue.  Thank you
  
  ***********************
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩