We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Burglar Alarm Systems

          Superior Security & Sound, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Burglar Alarm Systems.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On July 19, 2024 the ********* came out to diagnose an issue with our security system and indicated a problem with the *********** that had to be replaced. We were told it would be ordered, and an appointment was scheduled for installation on the 26th between 12:30 and 1:30PM. On that ***, ***** called and said they were at another appointment and would not be able to make it and asked if we could reschedule for August 9th at 9AM. No one showed up, however later that ***, ***** called and wanted to reschedule, but we had another commitment. Additional calls were made to reschedule, but to no avail. We had no choice but to hire another security company. We are requesting a refund for the *** board that we never received.

            Business response

            10/18/2024

            My name is ***** ******* I am a owner of Superior Security.  I TALKED to ***** ******* on July 25th and told her we would have to reschedule because i had not gotten the part yet and woupd call her whe. I got it. THEY WERE MY customer for 23 years i thnk in 23 years we was out there twice i told her the ccu board was shot and i had to replace it.  I explained parts for this system r hard to get and it took longer than expected so when i got the part on the 9th of August we called ahead no answer we assumed something came up in the next few weeks we called 18 times got voice mail finially ***** called me bk and said her husband would call me and make arrangements to be there.  I NEVER RECEIVED A PHONE CALL.  THEN I GET THE LETTER FROM THE BBB i feel like they should pay me for a service call ****** because i waived that as a courtesy and i feel like for inconvenience and they would not return my ******* the 3 times we went there we r about even so i will not refund it because the part in non-refundable. Also they never even asked me for a refund they just filed a complaint with bbb. If u have any questions please call me at ************

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          P O Box 78196

          Indianapolis, IN 46278-0196

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.