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Business Profile

Cabinet Refinishing

Claire's Cabinet Refinishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Refinishing.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We engaged with this company to refinish our kitchen cabinets, with the project beginning on 9/8/23. After a very poor experience with them, we decided to terminate this relationship on 10/4/23 . At that time, they had our kitchen cabinet doors and drawer fronts in their possession. When they returned our property to us on 10/5/23, we noticed that there was one drawer front missing and communicated this to ******'s Cabinets. They assured us that it was in their shop and that they would immediately go get it and return it. However, they left and will not respond to phone calls or text messages, and still have our property (one drawer front) in their possession.

    Business response

    10/23/2023

    We do not have your part. You had another contractor in your home while we were there so they most likely have it or it is at your house somewhere. Im sorry. 
  • Complaint Type:
    Order Issues
    Status:
    Answered
    We paid Claires Cabinet Refinishing nearly $7000 for a cabinet paint job that didnt last 6 months. I reached out to them to seek repairs, they acknowledged the request and scheduled a time to pickup. They never showed up and havent answered a call or text since.

    Business response

    03/22/2022

    The ********** used their touch up kit we provided on the cabinets. We offered for them to bring the 2 doors to our shop to be re-sprayed and they refused. We do not offer a warranty. When they signed up they knew this. Picture is provided of the touch *** they made on their cabinets.

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